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Seller#: 0UH8ISD1U0FN5700C

PROLITEX Seller Profile 203-787-9941 Email This SellerEmail This Seller  See all products from PROLITEX See all products from PROLITEX

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (21 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 11 Reviews
newegg
52%
Good Rating + 4 0 Reviews
0%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 10 Reviews
newegg
48%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 12/1/2011

Rating + 1 worst seller

worst seller replace three lamps in three months returned last one for replacement no lamps yet call several time for refund every time different answer waiting for refund !!!

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NoGoodPROLITEX
Order Date : 9/17/2011

Rating + 1 LAMP WITH HOUSING FOR Mitsubishi TVs - by PROLITEX

Well it was bright for about a week, then, started getting dim. Purchased Sep 19, 2011, by Jan 2012, so dark cannot see the screen unless at night. Today Doesn't work.

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N/A
Order Date : 4/12/2012

Rating + 1 Lamp Delivery

Verypoor service, lamp took almost two weeks to get delivered when it was supoosed to get here in at least 5 days.

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N/A
Order Date : 8/3/2011

Rating + 1 TERRIBLE- AVOID LIKE THE PLAGUE

Do NOT buy a DLP lamp made by PROLITEX. You are buying complete garbage, and from reading other reviews you might even damage your TV set.

I had two Philips-brand DLP bulbs in my TV which each lasted 5,000+ hours (2-3 years of heavy use). For the third bulb I saved a few bucks (not many) and ordered from PROLITEX via Newegg. This bulb lasted MAYBE 200-250 hours tops. Dead. Done. Gone.

Imagine if you bought a 6,000-10,000 hour DLP bulb and it only lasted 200 hours.

You don't have to imagine! This is EXACTLY what you get by giving your money to PROLITEX.

Customer support? Nope. Refund? Nope. Replacement? You couldn't pay me to put another PROLITEX-made part into my expensive TV!

DO NOT BUY. And if you do then all I can say is "you were warned"- look at all of these one-star reviews!

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N/A
Order Date : 3/11/2012

Rating + 5 Fast

Shipping is faster than advertised.

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Ron
Order Date : 12/2/2011

Rating + 1 Newegg not included in this response

owners manual for TV states instructional paperwork for resetting timer is included in lamp box (was not there) and when contacting prolitex I felt I was interupting some young lady sitting in her living room watching kids and TV and only response for tech support was "we can refund money". Now mind you the lamp is in and my TV picture is flashing off every 30 seconds (cause timer needs resetting) 3 days later a human at panasonic picked up and helped but will not be ordering another Prolitex product
And Newegg still rocks !!

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newegg fan
Order Date : 12/2/2011

Rating + 1

do not order anything from Prolitex it's a fly by night worthless vendor who's customer service and support are we'll give you a refund in Iraqui slang 1 star is pushing it

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N/A
Order Date : 11/8/2011

Rating + 5 XL-5100 Replacement Lamp for projection TV

This lamp was easy to replace with the original, It arrived within a week from placing order, and was packeged properly for shipment (it was shipped FedEx). I was extremely pleased with this purchase. I researched the product at numerous sights and could purchase this item at a wide range of prices, but with mixed reviews. the price was competative, but not the cheapest. I am hoping to get atleast half the hours from this lamp, and I will be happy. I would recommend this purchase for your Sony KDS-R50XBR1 rear Projection HDTV.

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Luminent1
Order Date : 10/17/2011

Rating + 5 Had it in my hands and watching TV

I first thought what a price and then ordered it thinking it would be a week or so before I could fire my HDTV back up, but in 3 days I was back to watch my favs. Prolitex and Newegg!!

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dmcc
Order Date : 8/24/2011

Rating + 1 Bad Deal

Product worked for 7 days the burned out. I have made several attempts to contact Prolitex with no response. NEWEGG will not get involved. I ordered from NEWEGG.COM, so why doesn't NEWEGG act as the intermediary to have this product replaced. Shame on you NEWEGG!

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 90 days
  • Restocking Fee: 0.00%

RMA Policy
    PROLITEX RETURN POLICY:

    We stick to the principle of Customers the Highest, Quality the vital, and we promise excellent prompt service to satisfy our customers. If any error in the information or damage after you purchase has been shipped, we all accept return or exchange.

    Refund Policy:
    Ordered by mistake, no longer requires the lamp or no satisfaction with the product due to the product condition, PROLITEX accepts merchandise return within 30 days from date on invoice for a full refund of the original product price. Customers will be given a refund within 3 business days of receiving your returned item. ALL PRODUCTS MUST BE RETURNED WITH ORIGINAL MANUFACTURERS' PACKAGING, INOICE AND ALL ACCESSORIES! Items returned not in manufacturers’ saleable condition will be charged a minimum 15% restocking fee.
    Note: If you have order the wrong item by your mistake or you no longer need the product by your own reason, all shipping and handing charges are not refundable.
RMA instructions
    RETURN AUTHORIZATIONS:
    Requesting a refund, replace or exchange must obtain a Return Maintain Authorization (RMA) number before you return any product to us. Please send your request to the Customer Service Department at prolitexsq@gmail.com and the RMA No. will be sent back to you via email from the returns department. The RMA number should be printed on the original invoice only. All return products should be received within 10 business days from the day your RMA is issued. If the return lamps are not received in that time, the RMA will be closed and a new one must be requested. The shipper should be responsible for making sure the package is shipped safely to the recipient. We must receive all of the original packaging, invoices and all accessories! All boxes must be returned in the manner in which they were received.
    Customer Service Department at prolitexsq@gmail.com or call us @203-787-9941. We will respond within 24/5.
    Office hour: Mon- Fri, 9AM to 5PM, US EST
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