Jomashop Seller Profile
877-834-1434
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Review Summary
(440
Reviews
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| Excellent |
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297 Reviews |
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| Good |
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50 Reviews |
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| Average |
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22 Reviews |
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| Poor |
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15 Reviews |
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| Very Poor |
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56 Reviews |
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| Reviewer | Seller Review |
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5/14/2013 11:21:39 AM
Curiously, when the purchase was confirmed, the tracking number that came from the vendor was useless gibberish. The number meant nothing on any carrier. The box did arrive in a timely fashion via UPS. The box did have a valid tracking number on the label.
The item was nicely packed and arrived in good condition. I'd buy from them again, but I know I won;t be able to track the item.
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4/27/2013 9:18:25 AM
Received notification the item was shipped on 4/15/2013. As of 4/26/2013 item still not here. Tracking number does not show up in the "shippers" website. Wish zero eggs were a choice and that I read the other current reviews prior to ordering. I wouldn't have ordered it from Jomashop. Will dispute the charge on the credit card if it does not arrive by the card cycle date.
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4/17/2013 9:23:16 AM
Products are junk. They don't last. My rose gold band on a watch I bought my girlfriend started to fade after 3 months of wearing. Nothing this company can do but if I would have bought through the manufacture, I would have been able to return it.
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4/16/2013 5:54:04 PM
I'm not the first one to complain about this store - irresponsible employees - just read the other reviews! finally wake up!
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4/15/2013 5:15:07 PM
Still haven't got my item yet, and its going on 3 weeks, I ordered it, paid and it said ships within 5-7 days, all lies. Do not buy from this Jomashop. Cant to see what will be wrong with my watch when it finally arrives.
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3/4/2013 2:33:15 PM
I've been trying to get them to replace a defective watch for more than a month now and I still have made no progress. They are not putting any effort into helping me out. They continuously ignore my messages.
I wish Zero eggs was a rating choice.
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2/6/2013 5:23:30 AM
The product shipped quickly, however the watch band broke after less than 2 days. I requested an RMA label through Newegg's process of contacting the seller, and I have not received a response. It's been about 10 days.
Jomashop's return policy is that they must be notified within 5 days. I better not have an issue on this return.... I will update my comment if/when I hear back from the seller.
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2/5/2013 4:15:05 PM
The item came outside of the 5 to 7 day window. Sat in order processed for 3 days.
Item arrived, with sticky smudges like it had been used. Batteries were basically dead upon arrival. Got about 5 minutes of use. Product did what it was supposed to.
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1/30/2013 9:47:29 AM
My order was processed and shipped in 18 hrs. Watch was well packaged. I will most likely buy from this company in the future. Over all great service.
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1/8/2013 4:30:23 AM
The shipping was very fast and the watch was wonderful. Great doing biz with them.
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- Return for refund within: 30 days
- Return for replacement within: 30 days
- Restocking Fee: 0.00%
- If you are not satisfied with your purchase, you may exchange or return it for a refund (excluding shipping and handling charges) within 30 days from shipping from our warehouse, subject to a Return Merchandise Authorization from JomaShop.com. Remember, the cost of shipping will be deducted from your total refund. A return merchandise authorization number can be requested going to http://www.jomashop.com/jormafo.html, please see our note below regarding Special Orders. All purchases, accessories, serial numbered security tags (if provided), and packing materials must be in new condition to avoid refusal of the returned merchandise or restocking fees. All returned or exchanged items must be in new condition, in their original packaging, and must include all packing material, blank warranty cards, manuals, and accessories. ANY SIGNS OF WEAR OR REMOVAL OF PARTS, WILL RESULT IN REFUSAL OF YOUR RETURN.
* If when you receive your purchase, there are any noticeable discrepancies or damages, or if the item is not what was ordered, please contact JomaShop.com within 5 days of receipt of your shipment to make the necessary corrections.
* If a return shipping label is provided via email, please print the label and tape it to the shipping carton.
* We do not reimburse or refund shipping charges if a third-party shipper is used, such as Mail Boxes Etc. or Postal Annex.
Special Orders
Select items sold on Jomashop.com may be considered a "Special Order" and subject to a limited return policy. A "Special Order" may be items that we do not have in our warehouse, items that we do not have on our website which are special ordered from our distributor, or orders that have a sale price equal or greater than $4000, the return of these items/orders will have a restocking fee of 8% or final sale policies unless otherwise agreed by the Jomashop.com staff via mail, fax or e-mail.
- Please note: RMA restocking fee usually between $12 and $60 depending on the item(s) purchased and shipping used to originally ship the item to the customer.
