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Seller#: 0UHG6RKM7NF2VTCA8

JemJem Seller Profile 949-398-2620 Email This SellerEmail This Seller  See all products from JemJem See all products from JemJem

Thank you for shopping with us! We are commited to provide the best possible shopping experiences for all of our customers! We specialize in refurbished items for Apple, Samsung and many other big brands at affordable price. We only carry high quality items.
We love our customers! We are known for best customer service!

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (321 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 153 Reviews
newegg
47%
Good Rating + 4 42 Reviews
newegg
13%
Average Rating + 3 18 Reviews
newegg
6%
Poor Rating + 2 21 Reviews
newegg
7%
Very Poor Rating + 1 87 Reviews
newegg
27%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Thomas K.
Order Date : 12/31/2015

Rating + 1 Ipad came DOA. It was sent back for repair or echanged. They did not repair it nor did they give me an echanged, but hold up my money for 30 days.

Ipad came DOA. It was sent back for repair or echanged. They did not repair it nor did they give me an echanged, but hold up my money for 30 days. Very bad service when calling them for date it would be repaired or exchanged. They kept stinging me a long saying it will be repaired or exchanged at a latter date, but it wasn't. Without calling me about the item, they just sent my money back around 30 days latter. I wanted a Ipad, not my money back. They have many Ipads but would not give me an exchange.

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Catrina D.
Order Date : 12/18/2015

Rating + 1 Worse Experience Ever

I cancelled the order on 12/18/15. They still sent it. I returned the device back to them. I am still waiting on my refund. They have given me the run around since day 1. The supervisor Simry is the worst. The customer service rep that refuses to give her name will not follow through with anything and provides you with wrong info. Matthew was the only customer service rep that even tried to help resolve my issue. Horrible experience. Reported to the Better Business Bureau.

1 out of 1 people found this review helpful. Did you? Yes No

Anonymous
Order Date : 12/15/2015

Rating + 1 Very poor customer service

Ordered iphone4 on 12/15/15,cancelled order that evening, shipper said already shipped. phone arrived. emailed JEMJEM for rma and return information (never unsealed the phone box), took to usps on 12/24/2015 to return to shipper,post office shows they received phone on 12/28/2015 @ 959AM. JEMJEM has acknowledged receiving. multiple emails to JEMJEM about refund and as of 01/13/2016 have not received refund. their follow up reply email is a joke.

1 out of 1 people found this review helpful. Did you? Yes No

Ronnie F.
Order Date : 12/11/2015

Rating + 1 Won't get my business again

I ordered two IPads, and they billed me then Auto-RMA'd them back to the warehouse (not at my request). I called, and there was some type of error. So after I was refunded my money I ordered the two IPads again, and again they were Auto-RMA'd. Both times this happened it was after they had successfully billed my PayPal. So after the second time, I got my money back and went to Best Buy. Wasted three weeks trying to order something from this vendor, won't ever happen again.

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lkhayla h.
Order Date : 12/28/2015

Rating + 4

The iphone was crack on the side. But other than that everything was fine.

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James E.
Order Date : 11/27/2015

Rating + 1 Horrible

I would not recommend this seller!!! I ordered a item from them on Nov 28 and never received it. There customer service is horrible and I keep getting emails with the same questions that I've already answered multiple times. I still have not been reimbursed and received the product. I'm still out with nothing.

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Jimmie F.
Order Date : 12/13/2015

Rating + 4 Easy to deal with.

Very nice to deal with. ipod was in great shape.

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Steve
Order Date : 12/4/2015

Rating + 2 Shipped to wrong address

I ordered a refurbished iPad and when checking on the shipping arrival time by tracking the package I discovered it was being shipped to wrong address. When I sent an email to inquire they simply responded with its resolved and no explanation . I then get an email saying a refund was being processed for me but no other information. I don't know if I am getting a replacement or not . This was to be a Christmas gift for my Dad and am now very frustrated with the minimal communication I am receiving.

1 out of 1 people found this review helpful. Did you? Yes No

Naz
Order Date : 12/1/2015

Rating + 5 Thanks!

got a idolian tablet plus free shipping. tablet is in prefect condition and its just what i wanted for the price, i ordered 4 more hehe
thanks a million from me and the family !

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N/A
Order Date : 11/9/2015

Rating + 1 JemJem No Go

Purchased a refurbished iPad 3. Product arrived with some exterior damage, as would be expected with a refurb. No problem. Attempted to plug it in and found that the charger port was crimped and wouldn't connect without forcing the connector in. Problem. A quality assurance check before shipping must have been skipped. Approximately two weeks after getting the RMA for replacement, JemJem refunded the purchase. No explanation until we called newegg. Out of stock, right before Christmas. Sure wish that QA had happened on the original purchase.

1 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    All orders are protected with 30 days return period and warranty. All refurbished items comes with 30 day warranty for replacement or refund from the time of purchase. In case product is defective after inspection, we issue full refund including shipping. For non defective items are subject to 15% restocking fees and shipping fees not refundable.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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