Skip to: |

Newegg.com - A great place to buy computers, computer parts, electronics, software, accessories, and DVDs online. With great prices, fast shipping, and top-rated customer service - once you know, you Newegg.

If you are reading this message, Please click this link to reload this page.(Do not use your browser's "Refresh" button). Please email us if you're running the latest version of your browser and you still see this message.

Newegg.com - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

  • Wish List
  • Feedback
  • Help
Search all
Search
Home
Home > 
Review Center > 
Seller#: 0UHIQWIKKF2HHM792

Notebook Avenue Seller Profile 714-549-0700EXT7145 Email This SellerEmail This Seller  See all products from Notebook Avenue See all products from Notebook Avenue

Who we are

Located in beautiful Southern California, Notebook Avenue specializes in laptops, laptop parts and peripherals. Our customers trust our experience! Notebook Avenue aims to be recognized as a trusted solution provider in mobile computing market with an excellent track record of providing great customer service.

Returns & Warranty

Items purchased from Notebook Avenue are backed by our 30 day warranty. For more information, please visit our Returns and Warranty section.

Important Note to International Buyers:

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (36 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 22 Reviews
newegg
61%
Good Rating + 4 7 Reviews
newegg
19%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 1 Reviews
newegg
3%
Very Poor Rating + 1 6 Reviews
newegg
17%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

Filter Results     apply changes
Reviewer Seller Review
Vic
Order Date : 12/22/2014

Rating + 5 Refurbished Lenovo T420

I first bought one T420 from Notebook as I needed to replace an 8 year old HP running XP that was taking forever to boot up..
Got delivery as promised. Was amazed the T420 looked like brand new. Very carefully packaged, no bloatware. Even included a nice carrying case.

Based on this, ordered another T420 to replace an Acer AspireOne 722 when the price dropped right before Xmas. Machine arrived just like the first. Unfortunately, the vendor apparently did not activate the MS operating system. After calling and emailing them, they sent me a new replacement SSD.
This I got after the New Year and the replacement worked. Sent them back the old SSD in the prepaid mailer they sent me.

I would recommend this vendor if one does not need to have a new notebook. It is best to call rather than emailing them if one has a question.

Did you find this review helpful? Yes No

N/A
Order Date : 1/4/2015

Rating + 5 Quick Deliver works great

Received Laptop in 4 days, out of the box it appeared in great condition. Some keys didn't look factory but worked well. powered up laptop installed some programs/games and has been worken quite well.
Very pleased so far Thanks Notebook Avenue

Did you find this review helpful? Yes No

Mike
Order Date : 11/27/2014

Rating + 5 Fantastic Company

I didn't understand that the laptop didn't come with the windows software I needed included for the price. I called customer service and they were very helpful and allowed me to return my laptop with out charging me any fees (which they could of). I would recommend this company to anyone. Thank You for your quick assistance.

Did you find this review helpful? Yes No

Alex
Order Date : 11/29/2014

Rating + 5 Good Product Smooth Return

Product shipped quickly and was as promised. I needed to return and RMA went smoothly.

Did you find this review helpful? Yes No

N/A
Order Date : 11/23/2014

Rating + 5 Excellent service

Just a note to say how professionally Notebook Avenue dealt with issuing me an RMA and a refund.

I was disappointed with having to return the item, but very pleased with how easy they made the procedure, and how quickly the credit was issued to my card.

Did you find this review helpful? Yes No

Kyle
Order Date : 12/10/2014

Rating + 5 Purchased a refurb, was not disappointed

I just received a refurbished Lenovo T420 in the mail from Notebook Avenue. I was pleasantly surprised to find that it arrived two days prior to expected and the laptop was in prime condition. Ordering a refurbished unit is always a gamble, and I've been burned before, so I ordered this one expecting to, "get what I payed for". Upon inspection I can barely tell that this laptop was used, and if it wasn't for scratches on the intel/microsoft/enegystar stickers I wouldn't have known at all. I'm very satisfied. I really appreciate the care you guys clearly put in.

Did you find this review helpful? Yes No

jlwolf35
Order Date : 11/22/2014

Rating + 4 Quickly Resolves Issues

Ordered a Refurbished Lenovo Tablet Laptop and received it on time and it was in good condition. The digitizer pen was missing and with in an hour of my email letting them know I got a call saying they were sending me one and it should be here in a few days. A little inconvenient but overall very happy with their customer service.

Did you find this review helpful? Yes No

Ron B.
Order Date : 10/29/2014

Rating + 1 Notebook received was not as advertised

The notebook was advertised as having a SSD drive. It came with a WD mechanical drive. I have been trying to contact the vendor but they are not responsive.
Seller Response:Our support let this one slip though the cracks, but are currently addressing this with the customer and making it right.

1 out of 1 people found this review helpful. Did you? Yes No

Johnny
Order Date : 11/12/2014

Rating + 5 Best refurbs ever!

Super clean, well packed! Excellent!

Did you find this review helpful? Yes No

Ropes
Order Date : 11/7/2014

Rating + 5 Great Service

These guys are great. I had an issue with my order and I sent an email to them. I got a response within five minutes and the issue was resolved right away. Friendly and fast service, a rarity these days.

Did you find this review helpful? Yes No

Filter Results     apply changes
Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 15.00%

RMA Policy
    DEFINITIONS:
    Following is the definition of terms used in this and other pages on this website. The term "WE" and "US" refer to Notebook Avenue and its authorized representatives.
    The "PRODUCTS" refer to any used or refurbished or new notebooks or parts or accessories sold through this web site.

    Warranty
    Notebook Avenue provides a limited warranty to the first purchaser of the product(s) it sells and agrees that it will, at its option, either repair the defect or replace the defective product or part thereof at no charge to the purchaser for parts or labor as set forth below, excluding shipping the product back to us. The warranty is for repairs only or replacement at our discretion with equal or similar product after we determine that repair is not possible.

    USED / REFURBISHED NOTEBOOKS AND PARTS/ACCESSORIES

    All used or refurbished NOTEBOOKS and parts / accessories carry a 90 DAYS parts & labor carry in depot limited warranty from the date of original invoice unless published otherwise at the time of purchase.

    Batteries which come with the used/refurbished notebook computers or refurbished portable printers are used so the battery performance may vary. We do not give any guarantees on how long a computer will operate on a used battery and do not warranty the battery.

    The notebooks and parts which carry original manufacturer's warranty, only that warranty is applicable to those products and the manufacturer should be contacted regarding the defect including the batteries in manufacturer refurbished notebooks, covered under manufacturer’s warranty policy. We are not responsible for any delays in warranty handling by the manufacturer or the way manufacturer handles their warranty repair.

    NEW NOTEBOOKS AND PARTS/ACCESSORIES

    All New NOTEBOOKS and parts / accessories carry a one year parts & labor carry in depot limited warranty from the date of original invoice unless published otherwise at the time of purchase.
    New notebooks carry original manufacturer's warranty and only that warranty is applicable to those products. The manufacturer should be contacted regarding the defects covered under manufacturer’s warranty policy. We are not responsible for any delays in warranty handling by the manufacturer or the way manufacturer handles their warranty repair.

    “AS IS”

    We may sell some products "As is". The products sold "As is" do not carry any warranty.

    WHAT WARRANTY COVERS

    The warranty covers only malfunctions or defects occurred during normal use of products. Wear and tear of use, defects occurred under extraordinary conditions or climate are not covered by this warranty. This written warranty is final and cannot be altered or modified.

    All parts, covered under this warranty, including repaired and replaced parts, are covered only for the original warranty period. When the warranty on the product expires, the warranty on all replaced and repaired parts also expires.

    WHAT IS EXCLUDED

    The warranty does not cover:

    Product repair and/or part replacement because of misuse, accidents, abuse, electrical power surges, unauthorized repair, damage due to a cause not within the control of NOTEBOOK AVENUE., for example damage occurred during shipping the product back to us for repair/warranty service. The warranty does not cover the software support, including but not limited to, operating system or any other software installed or any hard ware added to a computer after the system is shipped by us.

    Problems caused by high static or other environmental conditions where the computer has been placed or used. · Any breakage on screen is not covered.

    Any alterations or additions done to the computer. Any modifications or adaptation to the computer to enable its operation in any country other than the country for which it was designed, manufactured, approved and/or authorized, or repair of product damaged by these modifications.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
Shop by Region: United States | Canada | China | Taiwan
VeriSign Click for the BBB Business Review of this Computers - Supplies & Parts in Whittier CAThis site protected by Trustwave's Trusted Commerce program Inc500
Policy & Agreement | Privacy Policy  © 2000-2015 Newegg Inc.  All rights reserved.
If the Adobe Reader does not appear when you click on a link for a PDF file, you can download Adobe Reader from the Adobe web site.