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Seller#: 0UHOPTYV1U4UV1F70

Aleratec Seller Profile 818-678-6900 Email This SellerEmail This Seller  See all products from Aleratec See all products from Aleratec

Aleratec designs amd manufactures high-performance products acclaimed for their reliability and ease-of-use.

Beginning in 2000, California-based Aleratec has met the needs of government and commercial markets with professional-grade duplicators for hard disk drives, USB flash drives, and BD/DVD/CD discs, as well as disc printers, blank media, shredders, disc repair and related accessories.

In the consumer marketplace, Aleratec offers innovative accessories for smartphones and tablets.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (51 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 39 Reviews
newegg
76%
Good Rating + 4 5 Reviews
newegg
10%
Average Rating + 3 3 Reviews
newegg
6%
Poor Rating + 2 1 Reviews
newegg
2%
Very Poor Rating + 1 3 Reviews
newegg
6%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Larry
Order Date : 5/25/2014

Rating + 1 Sent wrong parts.

Ordered Straight to Straight w/Clip; Got: Straight to Angle w/Clip
Ordered Straight w/clip to Angle; Got Straight to Angle w/Clip.

Did you find this review helpful? Yes No

N/A
Order Date : 11/21/2013

Rating + 5 Good seller

Smooth and easy

Did you find this review helpful? Yes No

tercathian
Order Date : 9/6/2013

Rating + 5 Excellent Service, Nice Pens

Of 3 various items ordered the same session, from 3 differing vendors, Aleratec's package arrived first. Excellent outer envelope saved the flimsiest plastic product bag I've ever encountered from damage.
First set of pens was apparently not quality checked, but quick email responses had their perfect quality replacements to me before the third vendor's product arrived.

Did you find this review helpful? Yes No

RG
Order Date : 12/12/2012

Rating + 1 Short shipped

Ordered 6 of an item only got 1.

1 out of 2 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    Each Aleratec Newegg customer must contact us prior to any return for an RMA number. RMA numbers are required for any return. No returns will be accepted without a valid RMA number. If the product fails during normal and proper use within the warranty period, Aleratec will, at its option, repair or replace the product at no cost (except shipping and insurance).

    Return and/or exchange of merchandise must take place within 30 days of receipt of product. All products to be returned must be in original condition, including packaging, software, documentation, warranty cards, manuals, accessories, etc. All refunds will require a return authorization number (RMA) issued by Aleratec and the item must be shipped back for inspection and processing prior to refund.

    Please note that refunds are issued in the form of a check and take up to 14 business days to process and mail. Merchandise that is not defective may be returned for a refund in the amount of the item's purchase price minus the shipping cost and a restocking fee of 15% of the purchase price of the item. Aleratec reserves the right to decline any return or exchange where the product is not in acceptable condition. The terms of our return policy may change without notice.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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