Star Eyewear Seller Profile
888-354-7078
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Review Summary
(8
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5 Reviews |
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1 Reviews |
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0 Reviews |
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1 Reviews |
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| Very Poor |
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1 Reviews |
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| Reviewer | Seller Review |
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2/19/2013 1:45:35 PM
I'm very pleased with the Ray Bans I purchased from Star Eyewear. My order arrived within a week and it's what I exactly wanted. They had the best price I could find either locally or on the web. Great service and I would highly recommend purchasing from this seller!
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9/13/2012 11:23:35 PM
I ordered some sunglasses back on 8/31 very early in the AM (Fri before Labor Day) & paid to expedite shipping in event that the item didn't send until the Tue after Labor Day (I HOPED for a shipment later the same day, since it was placed before "business hours". It didn't "ship" until Tue 9/4 (USPS Priority). The tracking conveyed it never left the origin city &, after Saturday came, I knew there was a problem. This seller has a terrible system. When I tried to call, I got VOICEMAIL...I even tried to call & go thru options to BUY something & got VOICEMAIL. After 4-5 more calls, I finally got thru & spoke with an agent. I explained the situation & requested an immediate refund of the expedited shipping (still haven't been credited 4 days later) & then a follow-up of the shipment. The next day, I get an email saying the shipment is lost & a list of options, 1 of which is to wait 3-4 WEEKS for the frames..WHAT? I request a full refund..3 days later, NO REPLY/ACKNOWLEDGEMENT & NO CREDIT.
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Standard Return Policy
- Return for refund within: 30 days
- Return for replacement within: 30 days
- Restocking Fee: 0.00%
RMA Policy
- If you are not 100% satisfied with the item you received, we can have your order exchanged with another item with our quick and easy exchange process or you may return it for a refund.
Star Eyewear does NOT have Restocking Fees.
Item(s) presented for exchange and/or return must be in re-sellable, unworn, and original condition with all the papers, cases, and cleaning cloths included when you received it.
Returns have to be received by us within 30 days from the moment you received the delivered package.
You are responsible for all return shipping charges with exceptions. We are also not accountable for any lost or undelivered packages. That is why we strongly suggest goods must be returned via traceable method of shipping with tracking number and signature confirmation.
Shipping fees are non-refundable.
RMA instructions
- Please contact us for a Return/Exchange Merchandise Authorization number prior to sending the product back to us.
Refunds and Exchanges are processed within 48 business hours upon receipt and inspection of returned items.
