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Seller#: 0UHOPTYV3O2L10F9D

TOMTOP Seller Profile 855-387-2480 Email This SellerEmail This Seller  See all products from TOMTOP See all products from TOMTOP

TOMTOP established in June, 2004. A Reliable wholesale and retail Online Shop with Diverse & High Quality Products where you can buy Products at Best Price with Free Shipping to worldwide !
We mainly deals various of articles for daily use products. We are specialize in video games, computer accessories, Mobile phone accessories, clothing, home and garden items, jewellery, media player, car accessories and so on. In the future. we will constantly enrich our items and try to do the best for the customers.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (860 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 535 Reviews
Good Rating + 4 136 Reviews
Average Rating + 3 63 Reviews
Poor Rating + 2 19 Reviews
Very Poor Rating + 1 107 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 2/21/2015

Rating + 5 outstanding

i ordered these and they were shipped and delivered in a timely manner, thats what i like to see. keep up the good work

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Order Date : 2/17/2015

Rating + 1 No tracking

Slow Shipping

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Order Date : 1/27/2015

Rating + 5

Beautiful frame. 90 year old Mother was very happy. Loaded USB drive with lots of pictures of her/our past and set it to cycle every 3 minutes and to come on in the morning and shut of at night. Every time you look at it there's a different picture. Excellent gift.

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Order Date : 1/13/2015

Rating + 5 The purchese went smoothly

The item (iMAX B6-AC B6AC Lipo NiMH 3S RC Battery Balance Charger) arrived on within a few days in a perfect condition.

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Order Date : 1/27/2015

Rating + 1 Pick a Different Seller

I bought a product that clearly didn't work. When I requested an RMA, I did get a response within 24 hours; however, they Completely ignored the problem I was having. I sent another e-mail a few days ago and have not heard anything from them. That is alright, I will just contact my bank in order to get my money back.

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Order Date : 1/4/2015

Rating + 1 Poor rating

I ordered a new external hard drive for an XBOX 360. When I received the product, it did not work. I have left emails and phone messages trying to see how to return the product and the only response I have received is that it is someone else's responsibility. I would greatly appreciate help but none seems to be available.

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Order Date : 12/30/2014

Rating + 2 Tomtop Swimplayer

Although it's a cheep knock off of the more expensive players and it works good when it does work; I've found they go bad after about a month or two of steady use. I noticed the box on the last one I bought (7) had compatible with Windows 7. This is not true in the case of Windows 7 x64. Every time I get a new one now, I use the same packaging to send the broken one back to Tomtop in the City of industry Los Angeles. It helps to blow it out with duster air can and charging works better on a USB charger instead of connecting it to the computer. Works fine on Win Vista and Linux.

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Order Date : 12/25/2014

Rating + 2 Slow shipping

Product was fine, but it was advertised as "In Stock" with 5-7 day shipping. Instead it took 3 weeks to arrive. Beware.

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Order Date : 12/1/2014

Rating + 1 Seller did not refund for or replace defective item

Don't buy from this vendor, at least not Chinese branded gaming headphones.

Vendor did not offer to refund my money or replace the product after being notified that the product did not work (did not work plugged into a usb port and the install cd that came with it kept making my computer shut down/give blue fatal error screens)

Stay away!

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Order Date : 12/8/2014

Rating + 1 not working to spec

3 different USB 3.0 devices report that they could run faster if connected to a USB 3.0 port.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 10.00%

RMA Policy
    This is our Standard Return Policy. Items covered by this policy (those products for which Newegg states "This item may be returned for a replacement or refund within 30 days only") must be returned to us within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by Newegg, and not the mere issuance of an RMA.
RMA instructions
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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