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Seller#: 0UHOPTYV3O2L10F9D

TOMTOP Seller Profile 855-387-2480 Email This SellerEmail This Seller  See all products from TOMTOP See all products from TOMTOP

TOMTOP established in June, 2004. A Reliable wholesale and retail Online Shop with Diverse & High Quality Products where you can buy Products at Best Price with Free Shipping to worldwide !
We mainly deals various of articles for daily use products. We are specialize in video games, computer accessories, Mobile phone accessories, clothing, home and garden items, jewellery, media player, car accessories and so on. In the future. we will constantly enrich our items and try to do the best for the customers.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (1,720 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 923 Reviews
Good Rating + 4 281 Reviews
Average Rating + 3 120 Reviews
Poor Rating + 2 70 Reviews
Very Poor Rating + 1 326 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 10/16/2016


On their pages they clearly state that they ship from the USA and expect only a few days. COMPLETE LIE to get you to buy from them. Newegg needs to remove these jokes from their website because it's making them look bad also. After ordering under the pretense that it'd be shipped from somewhere near me, thus taking the amount of time for the shipping selected, I get the confirmation / tracking email (after it's too late to cancel/refund) to let me know it's coming from China and have no expectations of getting it on any particular date or time.

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 9/25/2016

Rating + 5

Reviews stated setup was difficult. This is absolutely true. The seller could have rewritten the instructions so an average user could set this device up in a few minutes. The poor instructions will take most folks a half hour or so to get it set up correctly.

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William D.
Order Date : 9/25/2016

Rating + 1 Bad Hardware

I bought RJ45 network modules and a crimping tool from same manufacture from TOMTOP. Both RJ45 modules and crimping tool were no good. When I crimped the modules the contacts would just bend over and would not make contact with cat 6 stranded wire. Asked for a refund and was told I had to pay to ship them back even thou both items were defective. Will not buy from Marketplace seller again. I now have to pay $10.95 to ship it back if I even get a refund. Never again!

1 out of 1 people found this review helpful. Did you? Yes No

Diane T.
Order Date : 8/20/2016

Rating + 1

1 x ($64.99) Kingston HyperX Cloud Core Professional Esport Gaming Headset Headphone Earphone KHX-HSCC-BK-FR
I ordered this item on 8/20. I was in communication with the seller who told me how to return the product for refund because it was not compatible with my system. I mailed it back as instructed via UPS on 9/12 and it was received by the seller on 9/19. I have yet to hear anything from the seller or have yet to see my credit card refunded. I'm quite disgruntled at this point in time. Please respond to this comment. Thank you. Diane T. @

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 9/25/2016

Rating + 4 Great comfortable mouse for gaming

Pros: On sale, Ergonomic, Cool Colors with different dpi settings.
Cons: None that i can think of!

Would i recommend this? Yes i would!

0 out of 1 people found this review helpful. Did you? Yes No

Order Date : 10/4/2016

Rating + 1 Seller is a liar

Clearly says ships from U.S. , But the item is coming from China.... Seller is a liar.

1 out of 1 people found this review helpful. Did you? Yes No

Don E.
Order Date : 9/10/2016

Rating + 1 Poor seller

I ordered an item from this seller on 9/12/2016 and I still haven't received it by 10/3/2016. I just got an updated tracking today 10/3/2016 and it said it was going to be delivered today. The seller said free 7-10 day shipping. This seller is very deceptive. The item was shipped from China. He has done this to all buyers for the last year. Check the reviews. I will never buy from this seller again

1 out of 1 people found this review helpful. Did you? Yes No

Austin B.
Order Date : 9/17/2016

Rating + 1 Incorrect Shipping Information Given

Like most people, my time with this seller have been not the best. First off, I was also given an incorrect shipping time frame and shipping location. Being told my product would originate from the City of Industry, CA and arrive in 5-7 business days. Both were lies. The order came from China, and then has to go through customs in Chicago. Both of which take weeks. I was excited to get a product on sale, but it would appear some things are too good to be true. Had the seller actually stated that this would be shipping from China, and that it would take weeks, I would have nothing to report, but it was the blatant use of misinformation that brings me here today.

I just hope when my item finally decides to arrive, it will at least work.

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 8/18/2016

Rating + 2 NOT Shipped from United States.

I paid a couple of extra bucks for this thinking it was shipping from the United States based on the listing.
It in fact shipped from China, NOT the US. While not happy the listing was wrong, I am so far happy with the product.

3 out of 3 people found this review helpful. Did you? Yes No

Order Date : 8/18/2016

Rating + 1 Missleading Shipping and Product was poorly shipped

- False Advertisement of shipping location (SHENZHEN , CHINA) ( In stock. Ships from United States. Most customers receive within 6-10 days. )
- Products Come From China and Take over 2 weeks
- Will Not Buy From Again till seller updates Shipping location

2 out of 2 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 10.00%

    This is our Standard Return Policy. Items covered by this policy (those products for which Newegg states "This item may be returned for a replacement or refund within 30 days only") must be returned to us within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by Newegg, and not the mere issuance of an RMA.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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