CS Power Corp Seller Profile
626-288-8778
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See all products from CS Power Corp
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Review Summary
(146
Reviews
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| Excellent |
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101 Reviews |
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| Good |
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22 Reviews |
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| Average |
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11 Reviews |
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| Poor |
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2 Reviews |
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| Very Poor |
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10 Reviews |
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| Reviewer | Seller Review |
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5/7/2013 8:33:10 AM
Very fast shipping and product works great - Thank you!
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3/14/2013 11:09:48 PM
Fast Shipping and well packed
Seller Response:Thank you for your comment. We look forward to doing business with you again.
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1/31/2013 4:07:16 PM
I purchased HP laptop charger from this seller...I have horrible experience dealing with them. I won't recommend anyone to deal with this seller.....stay away and AVOID them as much as you can. I will rather spend bit more money somewhere else for a peace of mind. Thanks CS Power Corp....no more business to you.
Seller Response:Dear customer:
What happen to the charger? Customer Service
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1/8/2013 4:22:30 AM
I have not received my item as of yet. It has been over 14 days and CS Power Corp can not tell me where it is.
Seller Response:9400111201080035319895 We shipped on 12/26. We will trace it right away for you. USPS mess up again.
Customer Service.
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1/7/2013 7:20:06 PM
I r'cvd my batteries very quickly. Unfortunately I ordered the wrong p/n so they wouldn't work. I requested an RMA. Got the RMA#, returned for the correct batteries and had them in my hand in less than a week. Best return system I've ever had to use.
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12/5/2012 10:30:33 PM
I ordered a power supply for a camera on 11/27/12 from NewEgg, the product actually shipped on 12/3/12, 6 days later. I wasted my money with the expedited shipping, as it had no result in this actually being expedited at all. The tracking number that this shipper provided to NewEgg yields the following message "We do not yet have any record of the tracking number you've entered. Please try again later." It's now 10/5/12 and I still don't have my product.
I will not be purchasing from this merchant again, and will think twice about using NewEgg's useless "Expedite Shipping" option.
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11/27/2012 7:57:17 PM
I placed this order on the 11/10/12 and I have not received it. I paid for expedite freight.
Seller Response:Thanks for your enquiry. The shipment was delivered on 11/16/12 by DHL Global Mail. Tracking number is 92703901000497030695683281. Please visit http://webtrack.dhlglobalmail.com/ for more information.
Thanks, CS Power
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11/15/2012 1:49:03 PM
Newegg never seems to stray from their reputation of excellence. Competitive prices and the item shipped right away. I can not comment on their service after the sale as I have never had the need to find out. Fear not! Buy with confidence.
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10/26/2012 2:38:04 PM
I purchased an EN-EL14-CHR battery charger, but received an EN-EL14 battery. An understandable error that could have been a nightmare if customer service had given me a hard time or they'd shipped it by pony express. But on one reasonably quick phone call they acknowledged the error, and sent out the correct item immediately; it arrived in < 2 days.
While certainly not making an error in the first place would be better, given that an error was made, this company handled the situation both correctly and expediently.
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10/17/2012 10:55:04 PM
i was dissapointed with the shipping. i paid for express and then in my confirmation letter was told that express shipping started after a 2-3 day processing time. i did receive my order in 8 days, i just feel that should have received my item in the 5 day express order time that i paid for
Seller Response:Dear sir:
Sorry about it. May be USPS delayed on your shipment. We hope to do a better job for you next time. Customer Service.
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Standard Return Policy
- Return for refund within: 30 days
- Return for replacement within: 30 days
- Restocking Fee: 15.00%
RMA Policy
- We will exchange or refund for defective items within the first 30 days.
All products that we sell come with a one-year warranty and in such cases the product will be repaired at no charge. Customer only has to provide a $6.99 shipping charges (per item) for returning the product back to the customer.
After 30 days we do not exchange (defective item exception) or give refunds for any item we sell.
Non-defective items that are returned are subject to a minimum 15% restocking fee.
Any item that needs to be serviced or exchanged or refunded must be sent to us freight paid by customer.
Prices cannot be adjusted once the order has been made.
Shipping charges are non-refundable in any case as we cannot reclaim these fees from our shippers.
Customers are responsible to pay for any duties, taxes, customs and other clearance fees for orders shipped outside the USA .
We do not offer any type of insurance or warranty for damage caused to personal property or items used in conjunction with the products we sell.
Damage/Loss for items must be reported to the delivery company and to us within 1 week of receiving the ordered item(s).
Please remember that we are here to help our customers. We will do our best to meet your needs and satisfaction guaranteed.
Any return or refund of product that cause the order to be below the free shipping category, customer is responsible for the original shipping charge.
15% restocking fee will be charged for a refund or an exchange if the arrangement was process over 30 days. Restocking fee will not be charged for defective or damaged merchandise, which is caused by unpredictable circumstance. Misused or abused merchandise will not be accounted as defective.
RMA instructions
- Obtain a Return Merchandise Authorization (RMA) number which may only be issued by our customer care at 626-288-8778. Note that we will not accept any merchandise sent without a RMA number.
