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Jet Creations on Newegg Seller Profile 703-823-6225 Email This Seller See Seller Store See all products from Jet Creations on Newegg
Jet Creations Inc., the leading premade and custom inflatables manufacturer and importer. Here you can find a complete selection of products that are genuine and top quality, straight from our warehouse and factory. All of our products are CPSIA Certified and ISO 9001 approved, keeping our items at a high standard of quality.
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Standard Return Policy
We offer a warranty against any manufacturing defects. Defective items returned past 15 days after delivery are subject to a charge to be repaired. Items returned with any cosmetic damages including, but not limited to: scratches, burns, dents, or dust/dirt are not covered by the warranty due to the difficulty of determining whether it was defective or mistreatment.
With any returned products that are determined to have manufacturer defects, We will give the buyer these options:
(1) We can repair the defective product at no charge; however, this will not be an option if the defect is severe enough to where it can't be repaired. (See Options 2 and 3)
(2) We will exchange the item
(3) We will refund the purchased price of the product.
NOTE: Any repair made by a non-authorized person or with a repair tool that is not provided may result in the product not being repairable and voiding all warranty.
Toys - Activity Centers & Play Areas Return Policy
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.