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Seller#: 0UHOPTYV4UKC106CC

Hisgadget Seller Profile 888-530-9912 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from Hisgadget See all products from Hisgadget

We are a professional vendor for large scope of high quality electronic products, including computer accessories, consumer electronics, LED, etc. We strive to bring our buyers the best buying experience by providing top-notch customer service and best quality products with competitive pricing. Thanks for shopping Hisgadget.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (1,397 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 923 Reviews
newegg
66%
Good Rating + 4 247 Reviews
newegg
18%
Average Rating + 3 78 Reviews
newegg
6%
Poor Rating + 2 31 Reviews
newegg
2%
Very Poor Rating + 1 118 Reviews
newegg
8%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Soggy
Order Date : 8/20/2015

Rating + 5 Amazing

Great Communication. Fast shipping. Amazing customer service. Rapid responses. Great Seller

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Rednop
Order Date : 7/13/2015

Rating + 5 Greatly Satisfied

The product I received had a defect, which caused the visor to not stay in the up, stowed away position. The vendor was prompt and professional dealing with my problem. I was offered a replacement or a refund. My requested solution was processed in 48 hours. Great customer support.

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N/A
Order Date : 8/2/2015

Rating + 5 Good customer service

There was an issue with my order that turned out to be a mistake on my end. The seller was very communicative and helped me figure out the trouble.

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Greg
Order Date : 7/15/2015

Rating + 1 Worst Experience Ever

Item was shipped without any protection and arrived damaged and unusable. Hisgadget Customer Service gave me the run around and actually wanted me to leave a positive feedback before issuing a refund. When I didn't play that game, I was lied to and didn't get the refund. In the end, I had to get Newegg Customer Service involved to get my refund. Very Poor Service. 5 stars for Newegg themselves for fixing the problem. Neweggflash needs to show the Seller in the ad so we can avoid companies like these.

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mark
Order Date : 4/9/2015

Rating + 1 1x5 PORT HDMI SWITCHER

Accidentally bought 2 switchers. Could not get either device to switch either by remote or manually. Called tech support. Had no answers. We're going to check. Never called back. Should have returned both. What a waste!

1 out of 1 people found this review helpful. Did you? Yes No

Holly
Order Date : 7/24/2015

Rating + 1 DO NOT BUY FROM THIS COMPANY!!!

I purchased a set of 2 shock collars for my dogs from this company.... First of all my 3-5 business days of shipping ended up being almost 2 weeks for some reason. I live in New Orleans and when I tracked it it said that it was at the sorting facility on like the 5th day, then when I checked it the very next day it said it was on its was to Memphis, TN... Why?? I have no clue! So then after I finally received them one did not work! I contacted newegg and they sent the company an email and they never responded. So I called them myself and I was told I was talking to "customer service" however she could not help me bc she had to email "customer service" and they would get in touch with me. Well go figure I still didn't hear anything after a few days, so I called newegg back and they refunded my money. Newegg was excellent with helping me, unlike "Hisgadget" I will NEVER order anything that comes from this company ever again!!!

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Mark
Order Date : 7/17/2015

Rating + 1 measure the plug!

I can give you kudos on fast delivery and accuracy. However, the seller NEEDS to give more technical data on the product, especially about the plug measurements. My Samsung NP900x3B does not accept the plug on the power supply model I received. Maybe it is because my model is a NP900x3B-AO1US, but this model is not listed anywhere in the products offered by Hisgadget. My samsung has a 1mm pin and a 3mm outside diameter for the plug. This product has a 3mm O.D. but the I.D. that accepts the pin is less than 1mm.

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Mickey
Order Date : 7/30/2015

Rating + 5 Great Communication and Service

I had accidentally ordered two of a product instead of one. They were very understanding and extremely helpful with the return of the extra one. I received my part quickly and is exactly what i was expecting and needed. I will definitely use them again!

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dwal
Order Date : 6/27/2015

Rating + 5 Outdoor antenna

Product was better than expected

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Sanjay T
Order Date : 6/20/2015

Rating + 5 Very easy to deal with and highly professional

Excellent dealing with the folks. They are very professional courteous and exceptionally responsive. I have nothing but positive experience with them.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    We provide 30 day money back guarantee for all products we sell. Within the 30 day money back period, you may return the item back for refund for any reason (may subject to 15% restocking fee plus the shipping cost if the reason of the return is not our mistake). All products also come with one year replacement warranty. Within the warranty period, if the product is defective, you may return the item to us for exchange.

    Please note that we only accept returns with authorization. Please contact us to get an RMA number, before returning the package to us. Unauthorized returns may not be recognized or processed.

    If you have any other questions, please contact us with the order number and a brief message of your request.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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