Gem Product Seller Profile 718-640-1694EXT600 Email This Seller See all products from Gem Product

I received the wrong item from this seller. In addition the return process was quite difficult as the number I was given by newegg led to a voicemail box that was full. The customer service line was very poor and I could not get a real person on the phone. There was an e-mail provided fro returns, but it was faulty. Additionally, I feel that is unfair that I had to pay out of pocket for return shipping on an incorrect item. I will certainly not use this seller again and will think twice before making other purchases from newegg in the future.

Ordered on August 28th. Still have not received the product. For an unknown reason the product was delivered to Gem Products in Lakewood NJ. Gem has made no effort to contact me about the order. When I called Newegg about the order, they had me contact the seller. The seller (Gem Products) has a voicemail system with prompts that do not work. And of course the mailbox is full so you can't leave a message. Newegg is investigating the order now. Also, Gem does not deserve the one-star rating, but the rating must be at least one star to submit.