IPCam Central Seller Profile
855-464-7226
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- Return for refund within: 30 days
- Return for replacement within: 30 days
- Restocking Fee: 10.00%
- IPCam Central offers a 30-day return policy on all items unless otherwise noted on the individual product page. Your return must be shipped back to IPCam Central by the 30th day after the shipping date of your order, or your return will be refused.
For an RMA # please send an email to Customer Service at cs@ipcam-central, detailing the reasons for the return.
IPCam Central will exchange/refund defective units and parts to the customer with no restocking fees. To establish an item to be defective, the customer will have to schedule troubleshooting phone call with the customer service.
For unopened items, - there is no restocking fee for a store credit or exchange for another item of equal or greater value. For a refund there is a 10% restocking fee.
For opened, non-defective items, there is a 5% fee to receive IPCam Central store credit, or a 15% fee to receive a refund.
Please Note: IPCam Central cannot be held responsible for packages until they are delivered to us, so please use a track-able and insured means of shipping (UPS or Fedex) or at get Delivery Confirmation and insurance with USPS priority mail.
The customer is responsible for return shipping fees. For all international returns and exchanges, the customer is responsible for freight both ways. For domestic customers exchanging defective merchandise only, IPCam Central will reimburse ground shipping fees if you send us your shipping receipt, up to $7.95. Please note that IPCam Central cannot issue any other types of shipping refunds.
Please check your order as soon as it is received. We allow only 48 hours from time of delivery to make any claims for missing or damaged items. If your package arrived open please check contents before you accept the package. Inform delivery personnel of any problems. If you do not receive your order within 30 days of receiving our shipment notification email, please be sure to contact us by the 30th day after shipment so that we can file a claim with the shipping carrier and reship your order. IPCam Central cannot be held responsible for claims of non-receipt past 30 days after shipment.
- Dear Customer,
Based on the information provided, below please find RMA (XXXXXXX - To be requested from cs@ipcam-central.com) instructions
Please return the camera, with ALL accessories, in its original packaging to:
IPCam Central
108 Andrew St
Newton MA 02461
Attn David K
Phone:(855)46487226
Please mark on the shipping box the RMA (XXXXXXX - To be requested from cs@ipcam-central.com) number and the reason for return, and send via email the return shipping/tracking
number to cs@ipcam-central.com.
Upon receiving in our warehouse, we will ship a replacement camera upon the payment of shipping and handling fee, $30, to be invoiced PayPal.
Best regards,
Customer Support www.ipcam-central.com Phone:617-4183148 Email:cs@ipcam-central.com skype: ipcamcentral
