Advanced Lamps Seller Profile
800-941-5690EXT914
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Review Summary
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| Reviewer | Seller Review |
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4/14/2013 7:35:12 PM
I purchased a lamp from Advanced Lamps through Newegg.com and received my shipment promptly. The lamp was not the problem my projector was having so I requested a refund. Got no reply from AL, even after following their refund instructions, until after I called Newegg and got a direct number for them. Couple months had passed when They finally issued RMA and then mailed me another lamp. I DID NOT WANT ANOTHER LAMP I wanted my $120 back. I gave up. Now I have a $120 lamp that does me no good. It's just sitting in the box mocking me. Thank you Advanced Lamps for waisting my time and money!
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Standard Return Policy
- Return for refund within: 30 days
- Return for replacement within: 90 days
- Restocking Fee: 15.00%
RMA Policy
- Advanced Lamps, LLC provides a 180 day warranty on all A.L. lamps. The warranty commences from the day of purchase.
The valid period for a refund starts from the original date of purchase and lasts for 30 days. Opening an RMA would be the first step in starting this process
***Any non-lamps may not apply to the Advanced Lamps return policy. This information can be obtained by request at Returns@AdvancedLamps.com.
Requesting a Return Merchandise Authorization (R.M.A.)
This process initiates a refund or exchange. Pending your request to returns@advancedlamps.com, a RMA questionnaire will be sent to you via e-mail from the returns department. This must be completely filled out and sent electronically back to the returns department; leaving no questions unanswered will expedite this process. The returns personnel will have 24-48 business hours to process your RMA. It is this department that will alert you with the proper steps to proceed once the RMA is open and processing.
Once an RMA number is given it remains valid for 10 business days (two weeks). If the lamps are not received in that time, the RMA will be closed and a new one must be initiated..
Be advised return shipping is expected of the customer.
Broken in transit
Breakages must be reported within five working days of receipt of delivery to enable us to claim with our carriers. Unfortunately, any claim outside of this period cannot be supported.
Ordered in error / No longer required
If you have ordered the wrong item by mistake or your customer no longer requires the lamp, you will have 30 days from the day of invoice to request the return. These lamps must come back in perfect condition, and in most cases we will take the lamp back subject to a 25 % restocking fee.
Re-Stocking Fee
If an item does not work or stops working by what appears to be a product defect, please use the returns system to get the lamp back to us. We will then determine the fault with the relevant manufacturer and credit the lamp in full if applicable.
Generally, upon arrival, all lamps undergo a series of three thorough tests with cool down periods. Function ability, brightness, physical appearance and condition of the product are observed and taken into account. It is not until this process has been completed that the bulb is determined to be defective. If the bulb is not defective, a restocking fee will be applied.
In addition, any opened, altered product box, and/or incorrectly ordered product(s) will be subject to a restocking fee of up to 25% or possibly refused. As a reseller, a used, opened item has lost value. Furthermore, our testing is timely and costly as these tests are conducted manually. Re-stocking fees are on a no haggle basis and are not negotiable.
RMA instructions
- All RMA inquiries, please email to returns@advancedlamps.com to obtain a return authorization number and intructions.
