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Empire Seller Profile 951-687-1140 Email This Seller See all products from Empire
At Empire Case we strive to provide our customers with an overall wonderful shopping experience along with premium quality items at industry low prices. In 2010, we launched our widely popular brand of EMPIRE® accessories. Since the launch of the EMPIRE® brand we have been able to bring a very high quality product to the aftermarket accessory market. We have also expanded our product line by the constant addition of exclusive copyrighted designs that reflect today’s fashion trends.
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
All returns require an RMA number. Please contact our customer service department by phone at 951.687.1140, 9am-5PM PST, Mon-Fri or by email at RMA@empirecase.com.
You may return your purchase for a full refund or exchange within 30 days of receiving your order. Please complete the Product Return Form found on the back of the packing slip and return it along with the merchandise.
Exchanges & Replacements:
We gladly offer exchanges at no additional cost of equal or lesser value. Please contact our customer service department for any questions regarding exchanges or for our help in getting an exchange completed.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 – 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.