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Seller#: 0UHOPTYVC9RJN4D56

Joolwe.com Jewelry Store Seller Profile 888-656-6593 Email This SellerEmail This Seller  See all products from Joolwe.com Jewelry Store See all products from Joolwe.com Jewelry Store

Joolwe.com is a an online jewelry store that offers our customers a myriad of jewelry in a wide array of metals and gemstones that are gorgeously designed at an affordable price. The company is built on a simple philosophy: we believe online jewelry shopping should be a fun experience. Our approach to online shopping is to offer our customers fascinating pieces at outstanding prices, while maintaining our reputation for excellent customer care.

At Joolwe.com, you can create your signature look by choosing from one of our ensemble selections or choose unique accent pieces that compliment your personality. Our top priority is to make sure that all our customers to be completely satisfied with their shopping experience at Joolwe.com.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (8 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 7 Reviews
newegg
87%
Good Rating + 4 0 Reviews
0%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 1 Reviews
newegg
13%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Kraig
Order Date : 2/10/2013

Rating + 1 no communication

emailed seller to ask about possiblity of returning and item for an upgrade. Never head back. Great customer service Joolwe!
Seller Response:Sorry, we were fairly new to newegg and wasn't familiar with their system. We have responded to your email. We apologize again for the late response.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 0.00%

RMA Policy
    All merchandises must be returned in mint, original condition. Items such as jewelry box, free gift, greeting cards, ..etc must also be returned.

    If merchandise has been modified in any way per your request, they will not be eiligible for return.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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