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Seller#: 0UHOPTYVH68JWH21E

ShopTronics Seller Profile 888-321-1110 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from ShopTronics See all products from ShopTronics

ShopTronics is dedicated to providing our customers with the best service possible! We will continue to strive to make ShopTronics your first choice for the best products, lightning fast shipping, and superior customer service. We've partnered with world leaders in technology and security to provide you with an easy to use, fully interactive and secure on-line shopping experience.

• Low low prices, all year round
• Courteous, knowledgeable and professional sales personnel
• Brand new and factory fresh merchandise
• Thousands of satisfied customers
• Next business day shipping
• All orders are double boxed and securely packaged
• Toll free customer support
• Quality name brand products
• Order confirmation & shipment notification with tracking information
• All items in stock & ready to ship
• All items new with full warranty
• No high pressure sales tactics
• Highly rated customer service
• Recruitment of experienced & enthusiastic team members
• Competitive pricing
• Instant access to sales & service specialists during business hours
• Prompt service and repair

We understand that you want to be part of the process throughout the order and delivery of your order. We always strive to provide you the best shopping experience possible. You will know the status of your order every step of the way – in real-time. We believe that it is important for us and you to know your order status from the moment your credit card is submitted for authorization and verification, to the arrival of your product at your doorstep.

Tracking number: You will receive your tracking number once your order has shipped from our warehouse where the item(s) has been accurately picked, securely packed and shipped in a professional manner. You can track your package via the tracking number we email to your supplied email address.

Shipping Policies: Orders placed before 12:00pm (Eastern Time) may take up to 1 business day for processing before shipping out. Delivery times are stated in business days, and do not include order processing times. Our shipping providers do not deliver on Saturdays, Sundays, or holidays. All orders must be shipped by designated carrier service (no will-call or pick-up) and deliveries may require signature for release.

Ground Shipping: Routinely delivered within 2-7 business days. Please note that these are only approximate delivery times as provided to us by the shipping carrier. For faster delivery time, select Second Day Air or Next Day Air. Orders may take up to 1 business day for processing before shipping out.

2nd Day Air (Expedited): Routinely delivered within 2 business days. Please note that these are only approximate delivery times as provided to us by the shipping carrier. Orders may take up to 1 business day for processing before shipping out.

Next Day Air (Express): Routinely delivered within the next business day. Please note that these are only approximate delivery times as provided to us. Orders may take up to 1 business day for processing before shipping out.

Additional Shipping Information: All shipping prices are quoted in U.S. dollars. C.O.D. orders cannot be accepted. ShopTronics does NOT ship to PO boxes, APO/FPO. Overseas addresses. All items are shipped insured. Once your order has been shipped, you will receive confirmation including your tracking number to track your order online. We can not guarantee delivery times and quoted delivery times are for guideline purposes.

Shipping Costs: Shipping costs are calculated based on total weight, dimensions, and distance of your order to your destination.

Most items sold on the Internet are packaged for display by retailers, not to be shipped individually. Therefore, we take great care in double boxing and securely packaging your order for shipment to protect it on its journey to you.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (47 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 26 Reviews
newegg
55%
Good Rating + 4 3 Reviews
newegg
6%
Average Rating + 3 2 Reviews
newegg
4%
Poor Rating + 2 4 Reviews
newegg
9%
Very Poor Rating + 1 12 Reviews
newegg
26%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
John Wilson
Order Date : 12/14/2014

Rating + 5 Came through for Christmas!

Despite an initial shipment stalling on its way for some unknown reason, and communication challenges with me not receiving their messages through the site, ShopTronics expressed a replacement shipment to make sure my order got here by Christmas and left me a voicemail to make sure I knew what was happening. That kind of commitment is hard to find in online sellers these days!

Did you find this review helpful? Yes No

Jesse O.
Order Date : 12/7/2014

Rating + 1 Hope you don't need a return!

So I saw a number of poor reviews and thought... I will try to order an item anyways, because the price is good!
Well the item arrived damaged and they never replied to my emails to return the item. So I emailed them four times in one day. Then they called me, and of course it was all to no fault of their own... the emails were being returned. Boo hoo.
Anyways, they wanted me to really justify my return. I was supposed to take photos (the item arrived damaged) and then you have to fill out this special return form and you are supposed to write all these special numbers on outside of box, and this isnt that difficult but... why? Why do you have to do it at all? I dont have to with other things I return from online.... And it isnt stated in their policy online.
But the cake is the cust. service agent of course has no power to final auth the return, but I will get another email which will do that soon. Within 48 hours. That was a week ago. I gave the item to a friend. Don't do it.
Seller Response:Hello and thank you for your feedback. While we can understand your concers, please note that all online retailers have their own policies and procedures. When it comes to damaged items received, we need photos to ascertain if the item shipped in that state from the factory or if it was a result of shipping damage, in which case we need to file a claim with the courier.

The "special number" that we ask you to write on the box is simply the RMA#, so that it can be tracked and processed promptly so that we can refund you in a timely fashion. Without it, it could prolong your return process. Once we had obtained your direct email address, we have attempted more than once to send you return shipping coverage as well.

We have been trying to work with you to resolve your concerns. We can be contacted directly at 1.888.321.1110 to address any additional concerns you may have and we are definitely happy to continue providing assistance.


1 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 11/22/2014

Rating + 1 ignoring the customer

The product isn't working, I sent them and Email through newegg to get an RMA label and its been 2+ weeks now. I called new egg and they said they are not responsible for "market" sellers. The funny thing is the if a company on the market doing new egg bad reputation, I think its best to removed them from the market.

Anyway its wasted $30...
Seller Response:Hello, We are very sorry to hear of your dissatisfaction. We would like to note that we had received your request and your return was set up and the instructions sent on 12/3.
We had not received any follow up until the 19th when you called and we obtained your direct email address to resend the information for you. If you have need of further assistance, please contact us at our customer service #: 1.888.321.1110


2 out of 2 people found this review helpful. Did you? Yes No

Mike
Order Date : 11/22/2014

Rating + 1 Order canceled with no explaination

Ordered two items from this marketplace seller for Christmas on 12-09-14. Found out today that the money was refunded. it appears that the order was canceled with no notice and now about a week to go get something else. Too late to order something else. I would not have been that upset if they had contacted me and let me know that there was a problem. At least I got my money back.
Seller Response:Greetings, We are sorry for any inconvenience, however, the order associated with this posting was shipped and delivered on 12/01/14 and no refund is showing has having been provided.
We ask that you contact us directly at 1.888.321.1110 if you have further concerns, but it looks as though orders/sellers may have been mixed up.


Did you find this review helpful? Yes No

kyungsool na
Order Date : 12/5/2014

Rating + 1 worst seller

no reply, no tracking number
I can't believe you send my product.
cancel my item or let me know the tracking number
Seller Response:We do very much apologize for any inconvenience. We have tried to send you email communication through your encrypted Newegg email address on 3 occasions. We had also tried to call you directly yesterday, but was unable to leave a message due to a mailbox that wasn't set up. We show that it was delivered and signed for yesterday. If you require futher help, please call us directly at 1.888.321.1110.

1 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 6/17/2014

Rating + 1 It did not work

The item i got and try to hook it up, it did not work. I been contact to the seller to help me fix this, after I follow up everything from them but It did not work either. I been contact them to request return item and still did not hear anything from them. Very disappoint it.
Seller Response:Greetings, We do apologize for any concern. Please note that we had tried to contact you directly as our emails were not sending through the NewEgg mail system and the return authorization insturctions weren't reaching you. Please contact us directly so we can provide further assistance. We very much wish to help in resolving this situation.

Did you find this review helpful? Yes No

N/A
Order Date : 8/17/2013

Rating + 5 Great Experience

Shipped and received in very reasonable time. Overall a great experience. These guys rock.

Did you find this review helpful? Yes No

RW Oregon
Order Date : 8/23/2013

Rating + 5 Was there when the item didn't work.

These guys did a great job of being there when the item didn't work like we needed it too. There have been issues with their responses being filtered out from Newegg so correspondence can be tricky so you may need to call!

1 out of 1 people found this review helpful. Did you? Yes No

derf
Order Date : 7/16/2013

Rating + 1 no rma responsivenss!!!!

ask for rma...still waiting - I guess this is how they make sure 30 days elapse
Seller Response:Thank you for your patience. We will provide assitance with this issue and we assure you that all return requests are considered from their first date of contact. We look forward to providing assistance.

1 out of 1 people found this review helpful. Did you? Yes No

ain't got none
Order Date : 6/4/2013

Rating + 1 very poor response

Does not deserve any star unless minus, I have been trying for three days to get a RMA and nothing, looks like many people are in the same boat based on what I have read in reviews, so I will never get involved with them again.

Did you find this review helpful? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: No

RMA Policy
    You may return new, unused items sold and fulfilled by ShopTronics within 30 days of order date (not delivery date) for a refund. All items must be returned as new in their original packaging, including all accessories, cables and manuals. Missing items will be charged based on suggested retail prices. ShopTronics does not permit the return of or offer refunds for opened software. You may return software provided the software is unopened and sealed in its original packaging. Shipping cost is not refundable and returns must be shipped prepaid by the customer. All returns must be accompanied by a valid return authorization number (RMA) issued by us. A restocking fee will not apply if authorization is obtained. To set up a return for refund call us at 1.888.321.1110 (please have your order number ready).

    After 30 days from order date we will not accept returns for refund. If you have received a defective item or wish to obtain warranty service for a product sold by ShopTronics, please contact the manufacturer of the product directly.

    Items damaged during shipping will be returned to us and will be replaced when the claim has been processed. All items are shipped insured.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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