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Seller#: 0UHOPTYVHCCVWH0BE

Electronic Express Seller Profile 888-257-7500 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from Electronic Express See all products from Electronic Express

About Electronic Express

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Since 1983 Electronic Express has been a leader in top quality, name brand electronics at exceptionally low prices. If you're looking for the newest in electronic gear for your home, office, car or on-the-go, Electronic Express has it. We at Electronic Express take great pride in providing our customers with leading edge products at prices to fit any budget!

At Electronic Express, we stock over 2000 models, so if you see the manufacturer, but not the model, don't be shy - let us know and we will be happy to check! Whether you are buying on line for the first time or you are an avid e-shopper, Electronic Express wants to make your shopping experience as pleasurable as possible. For even more personalized service, whenever you're in the Southeast region, please stop by any of our 19 locations in and around Nashville, Tennessee. Come and see why Electronic Express is the only name you need to know!

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (841 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 588 Reviews
newegg
69%
Good Rating + 4 108 Reviews
newegg
13%
Average Rating + 3 22 Reviews
newegg
3%
Poor Rating + 2 26 Reviews
newegg
3%
Very Poor Rating + 1 97 Reviews
newegg
12%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Anonymous
Order Date : 4/27/2016

Rating + 2 TV Box was damaged from inside, broken Foam pieces

Got the Samsung TV in time, but when I opened the box it appeared to be damaged from the inside, as if someone has repackaged this tv in the box again. Protecting Foam was broken from many places, plastic wasn't correctly placed. Overall no problem with TV. But I suspect that box may have been tampered with, not sure if i can trust the seller for future purchases.

Did you find this review helpful? Yes No

John R.
Order Date : 5/2/2016

Rating + 4 It took some effort, but everything worked out in the end

I wanted to return a newly purchased TV because I wasn't happy with the resolution and the sound. I submitted 3 requests (waiting 3-4 days between them) and never got a response. After submitting the 3rd RMA request, I left a 1 egg review saying that I would be specifically avoiding EE in the future because they were unresponsive. Almost immediately after leaving the review they sent me an email with the RMA number and instructions. The TV was returned and refunded, and I ordered a new one from them which was delivered promptly. I wish they had just responded to my 1st request, but it's good to know that they are responsive once they realize there is an issue.

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Jody R.
Order Date : 4/21/2016

Rating + 5 Excellent

I received my order exactly on the day I expected it. The packaging was very good also.
The Samsung 4K Blu-Ray is excellent. It was hard to believe that a great Blu-Ray movie could be any better... BUT it will be better in every way.

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frank b.
Order Date : 4/25/2016

Rating + 5 Exellent TV for the price!

Strongly recommend this TV. Picture is fantastic, remote is wonderful. Only down side the sound is kind of "tinny" but we've found that to be true with most flat screen tv's.

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Anonymous
Order Date : 4/22/2016

Rating + 5 Great

I would recommend them to other buyers.

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Scott A.
Order Date : 4/19/2016

Rating + 5 Great Service Lightning Fast Shipping.....

Highly recommend this seller fantastic service and shipping.

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Anonymous
Order Date : 4/24/2016

Rating + 1 Horrible Tablet

hate the tablet my kids hate the tablet don't have anything on it might as well fo brought an ABC Kids tablet
Seller Response:Hello,

We do apologize for any inconvenience happened, Please feel free to contact us and let's return the item and refund your account. We make sure to get your satisfaction back.

Regards,
Electronic Express


0 out of 1 people found this review helpful. Did you? Yes No

Dennis L.
Order Date : 3/23/2016

Rating + 1 Unit could not be connected

Shipped without power supply and connection cabling. A connection diagram would have been useful also.
Seller Response:Dear Customer,

I apologize for the missing power cord. I show that we responded to you on April 7th and offered to set you up with a refund or a replacement but never herd back from you. We would like to take care of this and are willing to help anyway that we can, what can we do to help resolve this issue for you?


0 out of 2 people found this review helpful. Did you? Yes No

James S.
Order Date : 3/11/2016

Rating + 1 Zero eggs

These cretins failed to indicate delivery required a signature. Thanks for screwing up my surprise plans for this camera.

0 out of 2 people found this review helpful. Did you? Yes No

Paul F.
Order Date : 3/6/2016

Rating + 1 Not responsive

Through newegg's website, I have made 4 requests for a RMA for a out of the box defective item. I am still waiting on either a reply or a RMA.

1 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 10.00%

    Electronic Express is an authorized dealer for all products we sell & every product carries full USA manufacturer's warranty.

    Return Policy

    All purchases* (see exceptions below) are returnable if unopened; within 30 days of delivery. Shipping costs are not refundable. Upon returning merchandise you will incur the full shipping price even if you originally had free/promo shipping.

    A minimum 15% restocking fee will be applied to any opened merchandise that is not defective. All merchandise must be returned in the original box w/ the UPC intact & the serial number on the product must match the manufacturer's box.

    *DirecTV / Installed Car Stereo / SAT Radio - We do not accept returns on DirecTV or any installed car stereo products.

    TV Return Policy:

    It Is Extremely Important You Inspect The Product For Damages Before The Driver Leaves. If your TV appears damaged refuse it. Once you sign for it or open the box you cannot claim in-transit damage. If the shipping company has left & you realize that your package is damaged, immediately contact customer service. Damaged claims after 24 hrs from date of delivery will not be accepted.

    TV's 42" & under that are sealed in the original manufacturer box (never opened) may be returned within 30 days for a refund (no exchanges). You will receive the purchase price less shipping charges. You must double box insure & the return shipment to cover possible damages or additional charges may apply. A fee will be charged for any items that were not returned.

    TV's over 42" cannot be returned & the warranty is to be handled thru the manufacturer. When your TV is delivered please inspect the TV for any obvious damage. Open the box immediately & inspect your TV. If the TV is damaged, have the driver note it on the delivery document & contact us immediately to report the damage & file a claim.

    Defective Returns

    Eligible defective products** may be returned for an exchange within 30 days from date of delivery, except for TV's which are refund only. THE UPC MUST BE INTACT & SERIAL NUMBER ON THE PRODUCT MUST MATCH THE SERIAL NUMBER ON THE ORIGINAL BOX. The product must be returned no later than 10 days from the receipt of your return authorization number. Any merchandise w/o a return authorization number will be refused.

    We reserve the right to test defective returns & impose a minimum 15% restocking fee if the customer misrepresents the condition of the product. Any return that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product.

    ** following products are not covered under our 30 day defective return policy & will be covered soley by the manufacturers' warranty:

    All TVs larger than 42", Appliances, cell phones, Video Games & Consoles, car audio products, car stereo install parts, satellite products (DirecTV/SAT Radio) & HDTV Receivers. TVs 42" & up will be serviced by an authorized service center & if they cannot be repaired they will be replaced for the same model only by the manufacturer.

    Damaged Returns

    If your package appears damaged upon receipt simply refuse the shipment. If the shipping company has left & you realize that your package is damaged, immediately contact our customer service dept. Please note that due to the time constraints to file a shipping damage or loss claim, all shortages, missing or damaged items must be reported within 24 hours of receipt of the product.

    Refusing Undamaged Packages

    In the event that you refuse your package, w/ the exception of damaged shipments, you will incur the full shipping price. If you ordered a product w/ promo shipping, you will still incur the full shipping price upon refusing the package.

    Price Match

    Electronic Express does not price-match products sold on Newegg.com.

Return Instruction
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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