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Seller#: 0UHOPTYVHCCVWH0BE

Electronic Express Seller Profile 888-257-7500 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from Electronic Express See all products from Electronic Express

About Electronic Express

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Since 1983 Electronic Express has been a leader in top quality, name brand electronics at exceptionally low prices. If you're looking for the newest in electronic gear for your home, office, car or on-the-go, Electronic Express has it. We at Electronic Express take great pride in providing our customers with leading edge products at prices to fit any budget!

At Electronic Express, we stock over 2000 models, so if you see the manufacturer, but not the model, don't be shy - let us know and we will be happy to check! Whether you are buying on line for the first time or you are an avid e-shopper, Electronic Express wants to make your shopping experience as pleasurable as possible. For even more personalized service, whenever you're in the Southeast region, please stop by any of our 19 locations in and around Nashville, Tennessee. Come and see why Electronic Express is the only name you need to know!

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (414 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 273 Reviews
newegg
66%
Good Rating + 4 51 Reviews
newegg
12%
Average Rating + 3 12 Reviews
newegg
3%
Poor Rating + 2 16 Reviews
newegg
4%
Very Poor Rating + 1 62 Reviews
newegg
15%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 12/3/2014

Rating + 2 unpleasant experience

The item shown New on the webpage turned out to be a recertified when delivered. I called the customer service for three times to resolve this. The first time the call was hanged up for no reason. The second time, they agreed for return but did not send me a return label after the call. The third time, they eventually gave me the return label. The reason I did not give them one star is that they refunded me the full payment, but I will never ever buy anything from this seller because of the bad customer service.

Did you find this review helpful? Yes No

Hojee
Order Date : 11/11/2014

Rating + 2 Friendly Customer Service from Electronic Express (not from New Egg)

But a very disorganized company. They sent a printer that did not work. After calling, the customer service assistant sent FedEx to pick it up. She was very helpful.

Then then told me they sent a new one. Instead of a Samsung printer, they sent a refurbished HP Desktop computer! Not what I wanted. Clearly Electronic Express needs to get their act together and I have now asked for a refund.

1 out of 1 people found this review helpful. Did you? Yes No

BePersistent
Order Date : 12/1/2014

Rating + 2 Packaging was trashed

It looks like I got a restocked tablet and not "new". Packaging had been opened and was slightly torn with bar code reattached with shipping tape.

1 out of 1 people found this review helpful. Did you? Yes No

MikeM
Order Date : 10/28/2014

Rating + 1 Do not do business with this company

As many others have indicated it is impossible to get this company to communicate with you by any means.

I'm currently in the process of disputing their charge for goods I have not recieved. This is the first time I've ever had such a negative experience with any company.

Did you find this review helpful? Yes No

never again
Order Date : 11/29/2014

Rating + 1 no responce

Sent for return auth. a week ago. Still no response.

1 out of 1 people found this review helpful. Did you? Yes No

rammer
Order Date : 11/30/2014

Rating + 5 No problems Here

Electronic Express will definetely get my business again. Great shipping speed and packing.

Did you find this review helpful? Yes No

Burnsblack
Order Date : 9/30/2014

Rating + 1 Would not order from again

Item took two weeks to deliver and was received damaged. Numerous problems with the shipping company used. Also the delivery personnel only speaks Spanish. So a month later they decide they cannot replace broken product and now have been waiting two weeks on a refund. You think spending $2800 would get you some customer service.

1 out of 1 people found this review helpful. Did you? Yes No

Macsr
Order Date : 5/28/2013

Rating + 1 No response to messages

Sent several messages to seller for an RMA and as of yet no response. If you are not going to RMA, at least reply.

3 out of 3 people found this review helpful. Did you? Yes No

TheUndercoverMan
Order Date : 8/21/2014

Rating + 1 Terrible seller

Bought a television from this company, received the television and it did not work. They would not respond to emails, sat on hold many times and was never able to get a solution. Never buying from this company through any website again. Would NOT recommend this seller to anyone

3 out of 3 people found this review helpful. Did you? Yes No

Bababilia
Order Date : 10/24/2014

Rating + 2

Delivery was fairly quick but tried to contact seller numerous times by various methods and was either ignored or given a run around. Delivery was somewhat fast, delivery men were courteous and professional and stove is beautiful and in perfect condition so I gave 2 eggs.
Without going into the specifics of why I needed to contact the seller let me just say that I wanted to give a higher rating and would have if this seller would have been responsible and courteous and responded to my concerns. Instead every attempt for contact by myself and even by Newegg when they stepped in to help me was blown off and ignored. Very unprofessional to ignore a buyer's repeated attempts to talk to somebody when you're selling expensive products like this. Never did get to talk to anyone, nothing got resolved and I am left soured by this experience. I need to buy several other large appliances but I won't buy any of them (or anything else) from this seller and I don't recommend this seller to anyone.

2 out of 3 people found this review helpful. Did you? Yes No

Filter Results     apply changes
Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 10.00%

RMA Policy
    Electronic Express is an authorized dealer for all products we sell & every product carries full USA manufacturer's warranty.

    Return Policy

    All purchases* (see exceptions below) are returnable if unopened; within 30 days of delivery. Shipping costs are not refundable. Upon returning merchandise you will incur the full shipping price even if you originally had free/promo shipping.

    A minimum 15% restocking fee will be applied to any opened merchandise that is not defective. All merchandise must be returned in the original box w/ the UPC intact & the serial number on the product must match the manufacturer's box.

    *DirecTV / Installed Car Stereo / SAT Radio - We do not accept returns on DirecTV or any installed car stereo products.

    TV Return Policy:

    It Is Extremely Important You Inspect The Product For Damages Before The Driver Leaves. If your TV appears damaged refuse it. Once you sign for it or open the box you cannot claim in-transit damage. If the shipping company has left & you realize that your package is damaged, immediately contact customer service. Damaged claims after 24 hrs from date of delivery will not be accepted.

    TV's 42" & larger that are sealed in the original manufacturer box (never opened) may be returned within 30 days for a refund (no exchanges). You will receive the purchase price less shipping charges. You must double box insure & the return shipment to cover possible damages or additional charges may apply. A fee will be charged for any items that were not returned.

    TV's over 42" cannot be returned & the warranty is to be handled thru the manufacturer. When your TV is delivered please inspect the TV for any obvious damage. Open the box immediately & inspect your TV. If the TV is damaged, have the driver note it on the delivery document & contact us immediately to report the damage & file a claim.

    Defective Returns

    Eligible defective products** may be returned for an exchange within 30 days from date of delivery, except for TV's which are refund only. THE UPC MUST BE INTACT & SERIAL NUMBER ON THE PRODUCT MUST MATCH THE SERIAL NUMBER ON THE ORIGINAL BOX. The product must be returned no later than 10 days from the receipt of your return authorization number. Any merchandise w/o a return authorization number will be refused.

    We reserve the right to test defective returns & impose a minimum 15% restocking fee if the customer misrepresents the condition of the product. Any return that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product.

    ** following products are not covered under our 30 day defective return policy & will be covered soley by the manufacturers' warranty:

    All TVs larger than 42", Appliances, cell phones, Video Games & Consoles, car audio products, car stereo install parts, satellite products (DirecTV/SAT Radio) & HDTV Receivers. TVs 42" & up will be serviced by an authorized service center & if they cannot be repaired they will be replaced for the same model only by the manufacturer.

    Damaged Returns

    If your package appears damaged upon receipt simply refuse the shipment. If the shipping company has left & you realize that your package is damaged, immediately contact our customer service dept. Please note that due to the time constraints to file a shipping damage or loss claim, all shortages, missing or damaged items must be reported within 24 hours of receipt of the product.

    Refusing Undamaged Packages

    In the event that you refuse your package, w/ the exception of damaged shipments, you will incur the full shipping price. If you ordered a product w/ promo shipping, you will still incur the full shipping price upon refusing the package.

    Price Match

    Electronic Express does not price-match products sold on Newegg.com.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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