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Seller#: 0UHOPTYVJ28L3V12E

Photo-4-Now Seller Profile 877-770-3131 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from Photo-4-Now See all products from Photo-4-Now

Since 2002, Photo-4-Now Inc has been serving the ecommerce marketplace for over a decade, perfecting the art of customer satisfaction and support. Photo-4-Now Inc offers buyers a wide variety of products across virtually every category in Digital Cameras. At Photo-4-Now Inc, we aim to achieve one thing: Customer Satisfaction! Photo-4-Now Inc wants to ensure all customers are pleased to the best of our ability. If you have any issues, problems or inquiries please contact us immediately so we may assist you. We are open Monday - Friday. If you have any questions, or any concerns please call us or email us at anytime. Please allow emails/inquiries that are sent not durring work hours to be answered during the next work day.

Contact:

877-770-3131
support@photo4now.com

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (435 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 276 Reviews
newegg
64%
Good Rating + 4 56 Reviews
newegg
13%
Average Rating + 3 19 Reviews
newegg
4%
Poor Rating + 2 15 Reviews
newegg
3%
Very Poor Rating + 1 69 Reviews
newegg
16%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
RUBENATOR
Order Date : 4/5/2014

Rating + 1 STAY AWAY FROM PHOTO-4-NOW

THIS IS NOT A REPUTABLE COMPANY!!!!
I ordered a video cam from them 2 day air and get a voice mail that they want to upgrade it for a FEE ( no i said FEE not free ) so I try calling them at 3:30 that day and there closed, ok well try again tomorrow right i call again the next day well its almost closing time and on hold then the sound of a hang up on the other end 5 min after there closing time, and so now it's the day it was to be here I forget there eastern time, there closed, the day after I am to receive the cam I ask where is the cam at and his response is "hold please" after waiting on hold to talk to them for over 20 min I'm on hold again, he says " would you like to upgrade to the newer video camera?" I say no! then I get "well this one is a discontinued model and if I would like to upgrade" I say NO!" then he says "well this one is defective and that I will need to upgrade for $200 more" to make a long story short they mad me mad and did not offer to to upgrade for free,

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N/A
Order Date : 3/27/2014

Rating + 1 Poor Service

After 2 weeks waiting and still no product or update on the order I am not very pleased with this seller. I am currently attempting to find out where my products are. Newegg shows the order shipped, however the seller has not shipped it. All I have is a UPS tracking number, which shows no product sent to their facility from the seller.

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Adam Lipson
Order Date : 3/21/2014

Rating + 1 Aweful

They sold me a broken Canon S110 camera. I called within days of receiving the camera to let them know the shutter wasn't working. They claimed that I broke it and that they couldn't replace it because of scratches on the screen. I sent photos of the screen with no scratches. These guys did not behave in a reputable fashion. DON'T BUY FROM THEM

Did you find this review helpful? Yes No

n8tol
Order Date : 3/6/2014

Rating + 3 Photo-4-Now

I had to pick up my item at the post office and pay an extra $1.62, because they did not put enough postage on the package. Happy with the item though!

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bobbozzo
Order Date : 2/16/2014

Rating + 1 Sent wrong lens

I ordered a micro-4/3 lens; they sent a full-4/3 lens.

When I called them, they answered by another company name, and I asked if they were Photo-4-Now, and the rep did not know that name.

Also, I had tried to cancel my order right after placing it (on a Sunday; I talked to NewEgg CS), and Photo-4-Now went ahead and shipped it on Monday and did not respond to my cancellation request until Tuesday afternoon.
The reason I had tried to cancel it is the shipping terms were unclear; I paid extra for "Expedited Shipping (3-5 days)", but then when I placed the order it said processing would take 1-2 days, and I was worried it wouldn't arrive in time for my trip on Saturday.

It turns out it arrived on Wednesday, which was good, but since it was the wrong lens, it really didn't help.
When I called, they asked if I wanted to do an Exchange; I said yes but only if you can have the replacement to me on Friday.
They refused to cross-ship a replacement; said I had to send in for RMA first.

2 out of 2 people found this review helpful. Did you? Yes No

Beard
Order Date : 2/18/2014

Rating + 5 Tv Purchase

Order arrived a couple of days late, yet item was in perfect condition. If you are not in a hurry to get a product Photo-4-Now provides excellent service at a great price.

0 out of 1 people found this review helpful. Did you? Yes No

Never again.
Order Date : 2/7/2014

Rating + 1 Very disappointing.

Do not buy a GoPro from these people. Received mine with serial number missing. Could not update camera or change any settings. Took a while for them to respond to my initial e-mail. Had to e-mail and talk to GoPro for over a week before I could use my camera. The camera turned out to be a used product having the wifi set up under someones' ID and password and had been updated to new firmware. They said they would replace the unit but I do not want to wait another week to receive and a week on top of that to get new serial number because they remove them. They also wanted to charge me a 15% restocking fee when I asked to return for a full refund even though they sent me a used GoPro. On top of the horrible service the same bundle went on sale literally 2-3 days after I made the purchase and despite everything I went through they wouldn't honor their new price. A month later yea i understand but just a few days? Bull. I made the mistake don't do the same.

2 out of 2 people found this review helpful. Did you? Yes No

N/A
Order Date : 2/15/2014

Rating + 1 Disappointed - Slow Processing

Ordered on Saturday, 2/15. Order took until 2/21 to actually process and get shipped. 5-7 days shipping is evidently not a reality with this company. More like 10-14 days. Order is now scheduled for delivery on 2/28. Not acceptable when other sellers are much more expedient. I will not be purchasing from Photo-4-Now again.

2 out of 3 people found this review helpful. Did you? Yes No

clash
Order Date : 2/6/2014

Rating + 5 Great Shopping Experience

Outstanding price/quality. Shipment arrived a couple of days ahead of expectations.

1 out of 1 people found this review helpful. Did you? Yes No

Robert
Order Date : 2/7/2014

Rating + 5 Nikon D5300 kit

Received what I ordered quickly. Everything was as advertised.

1 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    Return Policy For the first 30 days of your purchase, you can return merchandise for a refund or an exchange minus a 15% restocking fee and shipping cost. You must include the original packaging and the item must be in NEW condition. Items and packing must not be marred, mishandled, or tampered with by an unauthorized repair person. All returns must include the item's original undamaged packaging and instructions. Returns must also include the blank warranty card where applicable. Returns must include all the manufactures supplied accessories. All products must be returned in its original manufactures box. Returns must be free of any physical or cosmetic damage.

    When upon inspection if these conditions are not met the product will be either sent for repair in the customer’s name or immediately sent back to the customer at customer’s expense.

    Defective Items can returned for an exchange within 30 days of purchase only if the item is in new condition and free of any cosmetic damage. If the product has cosmetic or physical damage, it will be sent to the manufacture for repair in the customer’s name. Camcorders with timers must show less than 30 minutes of use. Items with shutter counters must show less than 30 exposures.

    We are not responsible for personal data or items left in returned merchandise. We are not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.

    All Receivers must be accompanied with original box in order to be considered for a return, exchange or repair. No Exceptions

    We do not accept returns on the following items; Go Pro Cameras, Apple products, NOOK and Kindle Tablets. Videos tapes, Underwater equipment.

    When making your return, please include a copy of the invoice and a short note stating the reason for your return. In your note, please specify whether you wish to exchange the product or receive a refund.

    Refused shipments: a 15% restocking fee and shipping charges will be imposed on all refused shipments or return shipments due to incorrect address.

    RISK OF LOSS: All items purchased from Newegg are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

    Typographical Policy: We are not responsible for typographical or pricing errors. Please note that Pictures are for illustration purposes only. If there was a problem with this listing and it was discovered after you already received the product you are welcome to return it for a full refund as long as it is unused.

    Price protection Policy: Because prices fluctuate, we do not offer price Protection. Once an order is shipped, all sale prices are final.

    All TV Orders are shipped via Frieght Carriers, and will be Adult Signature Required. A Representative from the Frieght Carrier Hub will reach out to you 24 Hrs. prior to delivery. Estimated TV Delivery Time is 7-10 Business Days + 2 Business Days Handling Time. We do not offer express delivery for TVs except in the NY Tri-State Area.

    Contact Us By Phone

    Phone: 877-770-3131 x305
    Customer Service Hours
    Monday-Thursday 10-5 PM EST

    Email: support@photo4now.com
MP3 / MP4 Player Accessories Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
RMA instructions
    When making your return, please include a copy of the invoice and a short note stating the reason for your return. In your note, please specify whether you wish to exchange the product or receive a refund.

    Return Address:

    Shipping Center
    Photo-4-Now
    226 Beach 101st Street
    Rockaway Park, NY 11694
    877-770-3131
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