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Seller#: 0UHOPTYVJ28L3V12E

Photo-4-Now Seller Profile 855-864-5504 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from Photo-4-Now See all products from Photo-4-Now

Since 2002, Photo-4-Now Inc has been serving the ecommerce marketplace for over a decade, perfecting the art of customer satisfaction and support. Photo-4-Now Inc offers buyers a wide variety of products across virtually every category in Digital Cameras. At Photo-4-Now Inc, we aim to achieve one thing: Customer Satisfaction! Photo-4-Now Inc wants to ensure all customers are pleased to the best of our ability. If you have any issues, problems or inquiries please contact us immediately so we may assist you. We are open Monday - Friday. If you have any questions, or any concerns please call us or email us at anytime. Please allow emails/inquiries that are sent not durring work hours to be answered during the next work day.

Contact:

855-864-5504
support@photo4now.com

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (540 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 322 Reviews
newegg
59%
Good Rating + 4 65 Reviews
newegg
12%
Average Rating + 3 22 Reviews
newegg
4%
Poor Rating + 2 19 Reviews
newegg
4%
Very Poor Rating + 1 112 Reviews
newegg
21%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 1/3/2015

Rating + 1 LEAVING UP TO REPRES4ENTATION

YOUR PROBLEM 30 DAYS OF PURCHASE PASED

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Cagey
Order Date : 3/20/2015

Rating + 4 Good Experience Overall

I got the order delivered on time.

Did you find this review helpful? Yes No

N/A
Order Date : 2/12/2015

Rating + 5 Very Satisfied

Was a bit hesitant with making such a large purchase with a third party company from Newegg. But I can definitely assure anyone reading this, that I am completely satisfied and pleased with them. Customer Service was fantastic, and have a A+ product! Thank you.

0 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 2/24/2015

Rating + 1 Update

Just an update (in anyone was interested, the original review is titled "Bait and Switch"): As stated in the original review, the price was $399, and although it was probably a mistake, they had already charged my account and I should have received my product. Since I'm still trying to purchase this product, I keep up with the prices around the internet...well, Photo-4-now has increased their price AGAIN. Now it's up $75 and $175 from when I originally tried to buy the camera. FYI

1 out of 1 people found this review helpful. Did you? Yes No

BobMacary
Order Date : 3/6/2015

Rating + 5 RMA

I got a defective Bluetooth speaker from these people. When I e-mailed them about it there was no problem and they sent me another right away. Great service, very polite. Thanks Guys!!

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Yearbook Teacher
Order Date : 3/16/2015

Rating + 5 Great experience! Better than I expected!

I'm not someone who usually writes reviews, but I am someone who reads them. After reading the reviews for this seller, I was very hesitant to order-Canon Rebel Camera Bundle. The price was tempting. I had done a lot of comparison shopping and knew this was by far the best deal. I figured I'd take my chances to save the money (for school yearbook class) and maybe risk dealing with customer service if and when something went wrong. Other reviews shared bad experiences with shipping, incorrect items in bundle, reburished items, etc. This was not my experience at all.

I placed my order on Monday and received the camera on Thursday! (3 days to ship? Shipping crisis averted!) The camera was brand new (I had emailed to check this fact beforehand and it was, as they said, new). All of the items in the bundle were there! I even thought I was only getting one battery and I got two! All of my worries were quelled!

I got a great deal! I'm happy I gave this seller a chance.

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N/A
Order Date : 2/24/2015

Rating + 1 Bait and Switch

This product bundle was originally $399, which is a fantastic price, so I purchased it. The shipper generated a label, but the label never left the origin. When I contacted Newegg about my delayed shipment, they told me the product was damaged and the seller issued a refund. When I tried to purchase the product again, they had already raised the price by $100. I think they made a pricing mistake, and instead of honoring the price, they made up an excuse not to sell me the product.

1 out of 1 people found this review helpful. Did you? Yes No

Brandon
Order Date : 2/17/2015

Rating + 1 Poor Customer Service & Slow Shipping

Photo-4-Now is one of the worst companies I've dealt with. They are hard to get a hold of, have poor customer service and incredibly slow shipping. They sent me tracking two days after I placed the order, however it took them almost 2 weeks before it was actually handed off to the shipper AM Trucking, then another week and a half to get here from New York. I called them on three separate occasions to try and find out why the TV hadn't shipped and everyone I spoke with was rude and said "its shipping tomorrow, don't worry about it".

I fault myself for not doing my due diligence and reading the reviews others left previously, but I also fault NewEgg for not reviewing their vendors reviews and discontinuing business with them.

This is the first bad experience I've had with NewEgg, and it was more so Photo-4-Now than it was NewEgg. I will continue to do business with NewEgg but not with this particular third party seller.

1 out of 1 people found this review helpful. Did you? Yes No

James J.
Order Date : 2/23/2015

Rating + 5 Photo-4-Now

Very satisfied, had a little mix up, but their customer service quickly handled the matter.

would recommend

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N/A
Order Date : 2/24/2015

Rating + 1 Unprofessional

I would give zero eggs if I could. My shipment never got past the label making process. Then, without warning, I was refunded for my purchase. This product was for a project and now I've wasted two weeks with this

1 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 0 days
  • Restocking Fee: 15.00%

RMA Policy
    eturn Policy For the first 30 days of your purchase, you can return merchandise for a refund or an exchange minus a 15% restocking fee and shipping cost. You must include the original packaging and the item must be in NEW condition. Items and packing must not be marred, mishandled, or tampered with by an unauthorized repair person. All returns must include the item's original undamaged packaging and instructions. Returns must also include the blank warranty card where applicable. Returns must include all the manufactures supplied accessories. All products must be returned in its original manufactures box. Returns must be free of any physical or cosmetic damage.

    When upon inspection if these conditions are not met the product will be either sent for repair in the customer’s name or immediately sent back to the customer at customer’s expense.

    Defective Items can returned for an exchange within 30 days of purchase only if the item is in new condition and free of any cosmetic damage. If the product has cosmetic or physical damage, it will be sent to the manufacture for repair in the customer’s name. Camcorders with timers must show less than 30 minutes of use. Items with shutter counters must show less than 30 exposures.

    We are not responsible for personal data or items left in returned merchandise. We are not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.

    All Receivers must be accompanied with original box in order to be considered for a return, exchange or repair. No Exceptions

    We do not accept returns on the following items; Go Pro Cameras, Apple products, NOOK and Kindle Tablets. Videos tapes, Underwater equipment.

    When making your return, please include a copy of the invoice and a short note stating the reason for your return. In your note, please specify whether you wish to exchange the product or receive a refund.

    Refused shipments: a 15% restocking fee and shipping charges will be imposed on all refused shipments or return shipments due to incorrect address.

    RISK OF LOSS: All items purchased from Newegg are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

    Typographical Policy: We are not responsible for typographical or pricing errors. Please note that Pictures are for illustration purposes only. If there was a problem with this listing and it was discovered after you already received the product you are welcome to return it for a full refund as long as it is unused.

    Price protection Policy: Because prices fluctuate, we do not offer price Protection. Once an order is shipped, all sale prices are final.

    All TV Orders are shipped via Frieght Carriers, and will be Adult Signature Required. A Representative from the Frieght Carrier Hub will reach out to you 24 Hrs. prior to delivery. Estimated TV Delivery Time is 7-10 Business Days + 2 Business Days Handling Time. We do not offer express delivery for TVs except in the NY Tri-State Area.

    Contact Us By Phone

    Phone: 855-864-5504
    Customer Service Hours
    Monday-Thursday 10-5 PM EST

    Email: support@photo4now.com
MP3 / MP4 Player Accessories Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 – 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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