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Seller#: 0UHOPTYVJ28LVD275

Brainydeal Seller Profile 718-234Ext4488 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from Brainydeal See all products from Brainydeal

As a top seller on Internet, Brainydeal strives to meet and exceeds our customer expectations within our warranty policy. BrainyDeal Store specializes in Laptop Batteries, Toner & Ink Cartridge, Tablets & Accessories, Computer/Laptop Accessories, DIY Tools, Cell Phone Accessories, Wireless/Wired Security Cameras, Wireless Baby Monitors, DVD Burners, Barcode Scanner, Camcorder, Car Electronics Accessories, Wireless Headphone, AC Adapters, Game Accessories and other related electronic products with competitive price and reliable quality.

Our mission is to provide innovative, high quality, and specialty products that meet our customer needs. We believe our first responsibility is to the customers who patronize our store. We strive to offer superior customer service, technical support. You can be assured that you will receive a first class customer service and best shopping experience in our store. Customer Phone service Call: 718-234-4488 9:00AM-5:00PM EST Mon-Fri. We respond email in 1- 24 business hours.

"Ship Time" means the time the carrier takes to delivery your order. It does not include the time we take to process your order. We usually take 0 to 1 business day to process your order. There is no weekend service for our Second day delivery. Standard Shippng(ship via USPS, requires 5-7 business days)

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (1,219 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 861 Reviews
Good Rating + 4 212 Reviews
Average Rating + 3 46 Reviews
Poor Rating + 2 28 Reviews
Very Poor Rating + 1 72 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
J. Wolff
Order Date : 11/4/2015

Rating + 5 Great!

Shipped faster than expected, and in great condition!
Seller Response:Thanks

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Order Date : 4/22/2014

Rating + 5 Good service

Timely delivery
Seller Response:Thanks

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Order Date : 11/11/2015

Rating + 5 Keyboard Purchase

I ordered my product from this seller and within 1 week it was delivered to my doorstep, without purchasing any special time. Thank you so much!
Seller Response:Thanks

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Order Date : 9/4/2015

Rating + 5 Fantastic experience

While the product didn't end up being the right one for me I received exceptional service from the vendor when I had a shipping issue. I highly, highly recommend doing business with them.
Seller Response:Thanks

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Order Date : 8/13/2015

Rating + 5 Awesome

Very good and fast response to all my questions, could not be any better
Seller Response:Thanks

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Order Date : 7/26/2015

Rating + 5 A+++ Customer Service

Sometimes things you order are defective and not the fault of the supplier. It is usually a major hassle to get something returned or refunded. I am pleased to say this was NOT the way my defective merchandise was handled. They accepted the return and quickly refunded my money and did not require me to return the cable. Awesome service!
Seller Response:Thanks

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Order Date : 7/28/2015

Rating + 5 good service

quality product -- fast delivery
Seller Response:Thanks

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Order Date : 4/21/2015

Rating + 1 Ink Cartridges

Manufacture dates were scratched off each boxed cartridge. Obviously dishonest. Would not buy from this company again for any reason.
Seller Response:Please accept our appreciation on your complaint, because of customers like you, we would always be aware of the problems in our service or product and improve it instantly.

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 5/23/2015

Rating + 5 MacBook 13 in. replacement battery A1185

Accurate description & photos of product helped me compare to my dead battery at home. Smooth transaction via PayPal & speedy delivery before its ETA. Nicely packaged w/ padded box for safe traveling. Product looks identical to original battery & fits well w/o any wiggling or unevenness. Charged it ~2 hrs. w/ my MacBook turned off then began using it same day. Works great! Thank you so much!
Seller Response:Thanks

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Order Date : 4/14/2015

Rating + 1 worst EVER!!!

I ordered a birthday present for my brother the second week in April, and not only did he NOT receive it, but the 3 times I contacted customer service , they were completely rude, and had no answers, knowledge or advice, as to how I should go aabout getting a refund. The last girl I spoke did actually say that they received the package and I should receive my refund "soon" but couldn't tell me when. And yes, I'm still waiting on that. I am EXTREMELY disappointed in the company and their horrible customer service. I will never order from this company and I will be telling everyone I know to stay far away from this site and company!!!!! HORRIBLE!!!!!
Seller Response:Please accept our appreciation on your complaint, because of customers like you, we would always be aware of the problems in our service or product and improve it instantly.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: No

RMA Policy
    RMA Policy

    Brainydeal Store offers only fine quality merchandise. If you are not completely satisfied, we will gladly accept returns within 30 days from receipt of merchandise. At your request, we will issue you a credit back to your account, or exchange the merchandise.

    By placing an order, you agree to the following policies:
    Your return must meet the following criteria or it will be rejected and returned back to you at your cost.

    Basic Criteria:
    All returns must include the following:
    * Original Condition
    * All accessories
    * Manuals, warranty registration, etc.
    * Return Merchandise Authorization (RMA) obtained from site or customer service for the correct product and not yet expired

    Basic Policy
    Check the Special Returns Policy below to see if it applies to your return. If not, then the following Basic Returns Policy applies:

    (1) An RMA number included Damaged/DOA/Defective shipments must be requested within (30) days of the delivery date. Shipping and handling fees are the costs of us sending the product to you and will not be refunded. In the event an item is sold with "free shipping", Brainydeal will refund the amount of sale.

    (2) All returns with missing part (including, but not limited to, original manufacturer packing materials) will not be processed until the part is received.

    (3) Customer is responsible for return shipping expenses unless the item is defective/ damaged. Replacements will be shipped at our expense.

    (4) Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and basic returns policy, the purchase price will be credited to the credit card used for the original purchase.

    (5) Refund will be issued after our warehouse receives, inspects, and processes your return. Newegg will refund back to your method of payment.
RMA instructions
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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