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Seller#: 0UHOPTYVJ28LVD275

Brainydeal Seller Profile 718-2344488 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from Brainydeal See all products from Brainydeal

As a top seller on Internet, Brainydeal strives to meet and exceeds our customer expectations within our warranty policy. BrainyDeal Store specializes in Laptop Batteries, Toner & Ink Cartridge, Tablets & Accessories, Computer/Laptop Accessories, DIY Tools, Cell Phone Accessories, Wireless/Wired Security Cameras, Wireless Baby Monitors, DVD Burners, Barcode Scanner, Camcorder, Car Electronics Accessories, Wireless Headphone, AC Adapters, Game Accessories and other related electronic products with competitive price and reliable quality.

Our mission is to provide innovative, high quality, and specialty products that meet our customer needs. We believe our first responsibility is to the customers who patronize our store. We strive to offer superior customer service, technical support. You can be assured that you will receive a first class customer service and best shopping experience in our store. Customer Phone service Call: 718-234-4488 9:00AM-5:00PM EST Mon-Fri. We respond email in 1- 24 business hours.
Email: fnc.newegg@brainydeal.com

"Ship Time" means the time the carrier takes to delivery your order. It does not include the time we take to process your order. We usually take 0 to 1 business day to process your order. There is no weekend service for our Second day delivery

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (886 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 610 Reviews
newegg
68%
Good Rating + 4 157 Reviews
newegg
18%
Average Rating + 3 40 Reviews
newegg
5%
Poor Rating + 2 24 Reviews
newegg
3%
Very Poor Rating + 1 55 Reviews
newegg
6%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Kevin M
Order Date : 5/18/2014

Rating + 4 E-Blue Mazer II Seller Review

Excellent delivery and response; fairly cheap packaging
Seller Response:Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.

Did you find this review helpful? Yes No

DearlyDepartedDecal
Order Date : 6/12/2014

Rating + 3 headset works fine so far

works ok so far, was shipped inside and thinner rectangular box kind shoved and forced in product box damaged from this.
product list includes: a Decal Sticker, and the head set.

DECAL STICKER WAS NOT INCLUDED, had planned to use it on my headset stand so that it matched. Sadly the sticker was no where to be found
Seller Response:Please accept our appreciation on your complaint, because of customers like you, we would always be aware of the problems in our service or product and improve it instantly.

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pj
Order Date : 9/28/2012

Rating + 4 Battery Replacement

Battery fits however, it takes a little wiggling to fit in the HP G62 series notebook. I would buy this again just based on price. Product works therefor I'm happy.
Seller Response:Thank you for your positive comment. Your encouragement will keep us moving forward. We sincerely hope that we’ll have more chances to serve you.

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MetalSparks
Order Date : 6/24/2014

Rating + 5

Package came 1 day early (4 days instead of its listed 5-15.) This item was shipped from NY to CA. The item was shipped in perfect condition!
Seller Response:Thank you for your positive comment. Your encouragement will keep us moving forward. We sincerely hope that we’ll have more chances to serve you.

Did you find this review helpful? Yes No

chrisepew
Order Date : 6/10/2014

Rating + 5 Really Cool Seller!

The seller is very professional and I will be shopping with them in the future, even though they accidentally sent a broken item - they quickly fixed that issue and I was impressed!
Seller Response:Thank you for your positive comment. Your encouragement will keep us moving forward. We sincerely hope that we’ll have more chances to serve you.

Did you find this review helpful? Yes No

Brian
Order Date : 2/9/2014

Rating + 5 Excelent Customer Service

This is a very honest and trustworthy seller. I had an item fail after 4 months of use, and they promptly sent me a new one with out arguing at all and even said I don't need to send the broken one back. It doesn't get any easier than that! Will definitely do business again!
Seller Response:Thank you for your positive comment. Your encouragement will keep us moving forward. We sincerely hope that we’ll have more chances to serve you.

Did you find this review helpful? Yes No

Stephy
Order Date : 6/5/2014

Rating + 5 Fast

AGPtek USB- shipped very quickly and within a few days had it. Works perfectly..
Very highly satisfied, and will recommend for further purchases
Seller Response:Thank you for your feedback, we truly appreciate it!

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Technicienne
Order Date : 5/9/2014

Rating + 5 Excellent Product, Service & Shipping

AGPTek Mac AC Adapter was shipped quickly and received quickly, works well and excellent customer service from Brainydeal! Good success with other AGPTek items. We will definitly order from them again and again :-)
Seller Response:Thank you for your feedback, we truly appreciate it!

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acidburnz
Order Date : 4/22/2014

Rating + 5

Product worked good. shipped in a decent amount od time.
Seller Response:Thank you for your feedback, we truly appreciate it!

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N/A
Order Date : 5/5/2014

Rating + 5 Perfect

Fast shipping, great communication, good packing, highly recommended!
Seller Response:Thank you for your feedback, we truly appreciate it!

Did you find this review helpful? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: Yes

RMA Policy
    RMA Policy

    Brainydeal Store offers only fine quality merchandise. If you are not completely satisfied, we will gladly accept returns within 30 days from receipt of merchandise. At your request, we will issue you a credit back to your account, or exchange the merchandise.

    By placing an order, you agree to the following policies:
    Your return must meet the following criteria or it will be rejected and returned back to you at your cost.

    Basic Criteria:
    All returns must include the following:
    * Original Condition
    * All accessories
    * Manuals, warranty registration, etc.
    * Return Merchandise Authorization (RMA) obtained from site or customer service for the correct product and not yet expired

    Basic Policy
    Check the Special Returns Policy below to see if it applies to your return. If not, then the following Basic Returns Policy applies:

    (1) An RMA number included Damaged/DOA/Defective shipments must be requested within (30) days of the delivery date. Shipping and handling fees are the costs of us sending the product to you and will not be refunded. In the event an item is sold with "free shipping", Brainydeal will refund the amount of sale.


    (2) All returns with missing part (including, but not limited to, original manufacturer packing materials) will not be processed until the part is received.

    (3) Customer is responsible for return shipping expenses unless the item is defective/ damaged. Replacements will be shipped at our expense.


    (4) Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and basic returns policy, the purchase price will be credited to the credit card used for the original purchase.

    (5) Refund will be issued after our warehouse receives, inspects, and processes your return. Newegg will refund back to your method of payment.
RMA instructions
    How do I return an item?
    (1) Contact our Customer Service Department and inform them that you are returning products.

    (2) Please have your invoice available, either your emailed invoice or physical invoice that came with your order.

    (3) Our Customer Service Representatives will need your name, email address and invoice number to begin the return process.


    (4) Once our Customer Service has verified your order information, you will be given an RMA number for your return. Please write this RMA number down, as it will be a reference to your return. Return your item in the same or similar packaging method as they were delivered to you.

    (5) Re-using the package your item came in is acceptable, as long as the packaging is in good condition, all previous addresses, tracking information and labels are removed and you use the same mail carrier (USPS or UPS) as your package arrived.
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