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Seller#: 0UHOPTYVKCBIMM0F2

LB1 HIGH PERFORMANCE Seller Profile 714-598-4088 Email This SellerEmail This Seller  See all products from LB1 HIGH PERFORMANCE See all products from LB1 HIGH PERFORMANCE

LB1 High Performance®

Here at LB1 High Performance, we pride ourselves on providing the higest level of customer service to each of our customers.
It is our passion to provide consumers with an ultra-reliable laptop battery solution with the optimum level of quality and value.
We are an established American company headquartered in California, home to Silicon Valley - the birthplace of modern computer technology.
Our efficient warehouse operations guarantee super-fast shipping!
We offer overnight shipping, and most orders are shipped the same day! Get your laptop battery when you need it!

When you need a replacement laptop battery for your laptop or notebook computer, you need the most cost effective, longest lasting, and reliable laptop batteries available on the market today. LB1 High Performance manufactures the highest quality replacement laptop batteries.

We manufacture all of our LB1 High Performance replacement laptop batteries in our ISO 9001 certified factories, which guarantees optimal Performance, Fit, and Function.
Our replacement laptop batteries are guaranteed to meet and/or exceed the expectations OEM factory installed batteries.

Your work is important, so don't settle for low quality batteries that will need to be replaced quickly.
Every laptop battery we sell passes through rigorous testing to ensure the highest level quality and craftsmanship, including overcharge/overheat testing, charge/discharge testing, circuit testing, voltage and current testing, and capacity testing. Each battery is then tested in a laptop to ensure its 100% compatible and optimized for your laptop computer.
We proudly stand behind the quality of all our products with a 100% satisfaction guarantee.

We understand how important it is to be sure you are purchasing the correct battery for your laptop, and the various questions and concerns you may have. Our team of tech-savvy laptop battery experts are availiable to answer any questions you may have.
We want all our customers to have a smooth and positive shopping experience - 100% customer satisfaction is our goal.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (173 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 94 Reviews
newegg
54%
Good Rating + 4 17 Reviews
newegg
10%
Average Rating + 3 8 Reviews
newegg
5%
Poor Rating + 2 5 Reviews
newegg
3%
Very Poor Rating + 1 49 Reviews
newegg
28%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
West-Central Indiana
Order Date : 11/11/2014

Rating + 5 Excellent Job!

The product ordered arrived quickly, and functions as described.

Did you find this review helpful? Yes No

N/A
Order Date : 10/16/2014

Rating + 1 return's

I ordered a battery for my laptop by computer number and it was not the correct one i sent it back on 10/31/2014 and not received my refund yet.It took two calls to get them to send me a refund form and after the fact tell me i am going to get charged a restocking fee.
Thanks

Did you find this review helpful? Yes No

N/A
Order Date : 7/27/2014

Rating + 1 Wrong part. Zero customer service

Shipped me the wrong part. Sent multiple emails and got zero response. Will not purchase from them again.

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BJ
Order Date : 9/5/2014

Rating + 1 LB1 High Performance

Very disappointed with this company. If you have "marketing" arrangements with this outfit you should consider discontinuing the relationship. Battery did not work or charge on arrival. Took several days and finally your Customer Service informed me you had contacted the seller and that LB1 would contact me directly by October 1. It is now October 6 and there is still been no contact. I wish to return the defective battery and expect a full refund. This companies reputaation is pitiful. i had hoped that being affiliated with New Egg should steps to improvement. I was very wrong. Not only will I never do business with LB1 again, I am hestitant in doing business through New Egg. You had an excellant reputation. But that is now in jeopardy. if there is any assistance you may provide I would be appreciative. I would rate LB1 less than 1 egg but you have no rating lower than 1. Too bad!!!

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Ray
Order Date : 10/5/2013

Rating + 1 very poor

the battery dies in 8 month. I clicked on one egg but I would have rather given none

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N/A
Order Date : 8/19/2014

Rating + 1 Do not purchase from them.

Requested an RMA over 1 week ago. Still no response. Other reviews show that this is normal for them. NEWEGG, stop using these people.

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Truth Be Told
Order Date : 8/21/2014

Rating + 1 NO BUENO

I ordered a laptop from these guys almost a month ago and never received the item. I was informed by USPS that the seller created a shipping label in order to produce a tracking number leading me to believe that I was receiving my item. The truth is, they were scamming me to get my $29.95.

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Computer Clinic
Order Date : 8/12/2014

Rating + 1 Very Disatisfied

I purchased this battery for my customers macbook pro and the battery is DOA. I submit RMA through the manufacture company almost 2 weeks ago. Not once have they tried to contact me. I have tried contacting them twice and still nothing. Very bad customer service experience.

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N/A
Order Date : 8/19/2014

Rating + 1 slow service

no anser 2 emails no tracking number

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N/A
Order Date : 2/24/2014

Rating + 1 Terrible

Does not respond to emails

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: No

RMA Policy
    If you are not satisfied with your laptop battery purchase, your item may be returned within 60 days from the shipping date. LB1 High Performance retains discretion regarding whether a returned item will be refunded or exchanged.

    In addition, all laptop battery returns must include:
    -LB1 High Performance sticker on product with serial number
    -All original boxes and packing materials provided by manufacturer
    -Contain the original UPC codes if available
    -All manuals
    -All accessories
    -All manufacturer documentation

    If any return shipment does not contain all of these items or if the item is damaged, your exchange or return request may be denied.

    Defective item:
    All defective laptop batteries can be returned within 30 days of ship date for an exchange or refund. For exchanges, your warranty period will start on the ship date of the exchange battery. Return shipping costs will be paid for by the customer. LB1 High Performance will cover the cost to ship the exchange product via Standard Shipping. Any requests for expedited shipping will be paid for by the customer. For refund requests, a refund for the full purchase price of the item will be issued if the product is returned in all original packaging. Original shipping charges will not be refunded. For orders that were not charged shipping, a $6.95 shipping fee will be deducted from your total credit.

    Non-defective item:
    All non-defective products can be returned within 30 days of ship date for a refund or exchange. Return shipping costs will be paid for by the customer. All returns of non-defective products are subject to a 15% processing fee. This amount will be deducted from your credit. Original shipping charges will not be refunded.

    Damaged item:
    If your product arrives damaged, save everything that arrived and contact the LB1 High Performance customer service department immediately to begin the process of an exchange.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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