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ThinkCoolToys Seller Profile 510-972-8189 Email This SellerEmail This Seller  See all products from ThinkCoolToys See all products from ThinkCoolToys

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ThinkCoolToys has the coolest stuff on the web! We stock over 1000 cool toys in a warehouse somewhere in Northern California for fast USA and international deliveries. Our goal is to bring you the biggest selection of toys at lowest price on the net.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (11 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 8 Reviews
Good Rating + 4 1 Reviews
Average Rating + 3 1 Reviews
Poor Rating + 2 0 Reviews
Very Poor Rating + 1 1 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 3/4/2013

Rating + 5 thinkfuntoyscom Review

Seller went above and beyond with my order. Extremely fast shipment and even gave me a tracking number even though I didnt request it. Extremely satisfied experience

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Order Date : 11/29/2012

Rating + 3 Darius Reviews

Welcome to DW! I normally don't review sellers, but felt obligated to in this case. I debated on how to rate this seller and came up with a fair system. --1. Shipping - The items I ordered stated to arrive within 3-5 business days. I received mine in 8 business days.. On the other hand I did actually receive the item so 3Eggs --2. Packaging - The items were placed in those envelop things. There were no damages to the items nor the packaging so.. 5Eggs --3. Availability - I called their number four times today around the clock and twice it rang 5+ times and went to message, 2x times it rang 3x and they auto put me on answer machine instead of picking up. The answer machine number is linked to a different number that isn't what they give on Newegg. 2Eggs 4. Customer Service - N/A since I didn't get to talk to anyone. Overall they aren't the best company to deal with, but they do have items gamers love. They also do an event for people to win a $100 gift card 4 positive reviewing them...
Seller Response:Newegg allow us to have 5 days before we send our orders out. We still shipped it within the 3-5 days.

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Order Date : 9/5/2012



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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: No

    We allow full refund or exchange for orders made within 30 days of purchase. Contact us if you have any questions.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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