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Monarch Home Furnishings Seller Profile 855-458-8272EXT0 Email This Seller See all products from Monarch Home Furnishings
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Standard Return Policy
If the order has arrived, but you want to return it for any reason, you will have 30 days after delivery to return it. Please call us at 855-458-8272 immediately and we will arrange for the pick up. No orders will be accepted back without prior authorization by Monarch Home Furnishings. We will refund your order in the full amount of the total, less all delivery charges to and from, and a 25% restocking fee to accept the return of the item by the manufacturer and it will be processed to you after the item is received back by the warehouse.
Many of our items are sold and advertised as "Free delivery" items, or a discounted shipping was offered (whether or not the customer was made aware of the shipping discount at the time of purchase) the delivery costs are always incorporated in the price of our items and will be taken into the account when the refund for such item is processed. After request for such return is fully processed, an email with all the costs involved will be sent to you. Please, do not assemble the furniture that you might be returning since furniture assembled by customer cannot be accepted under any circumstances.
All products must be returned in original condition and packaging; otherwise, additional charges will be applied.
All legal disputes shall be governed by and construed in accordance with California State Law. The California State courts shall have exclusive jurisdiction and venue over any dispute and each party hereby consents to the jurisdiction and venue of such courts.
Monarch Home Furnishings only contracts professional delivery and trucking companies to deliver the order, unfortunately, accidents damaging your ordered items may sometimes occur. While this happens only on rare occasions , we do ask our customers to thoroughly inspect the merchandise at the time of arrival and note all comments of the damage in their entirety on the bill of lading. Customer is also asked to photograph the damages, call us when this occurs at 855-458-8272 and e-mail the photographs of the damages to firstname.lastname@example.org within 5 business days of delivery. If the damages are not promptly and fully noted and reported, we will not be able to assist the customer with later claims. We reserve the right to repair furniture in the customer's home or accept return for repair and/or replacement. Regretfully, we can only authorize a full refund in the rare event when we are unable to repair or replace the item. We also expect our customers to accept the delivery appointment for any repairs or replacement furniture to complete the order process.
All products must be returned in original condition and packaging; otherwise, additional charges will be applied. Additionally, "custom item" products cannot be returned at all because neither we nor our suppliers can take them back. If you have any questions about whether a product can be returned, please call us at 855-458-8272