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AUTOZON Seller Profile 626-280-4888 Email This Seller See Seller Store See all products from AUTOZON
For returns only, please have seller name and RMA number ready when you call the number listed above. For other inquires, click “Email This Seller” button above.
[Autozon®] is a professional company in manufacturing and exporting various automotive electronic products, and principally involved in areas of On-Board Diagnostics tools and automotive electronics. For several years' development, we have become one of the most well-known Vehicle Diagnostic Tool supplier. We are the Authorized Distributor for many famous companies such as LAUNCH, AUTEL, XTOOL, YANHUA, TECH, Xhorse, ADS, MASTER. We are welcome all the resellers around the world to join us. And we also developed a vast collections of OBDII tools, including: many Original brand and OEM OBDII / OBD2 scanner, OBDII cable and connector, car and truck diagnostic tool, ECU programmer, car key programmer, auto locksmith tool, mileage programmer, auto electronics, and more on auto repair and maintenance tools.
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
Used Item Return Policy
If the product you receive can not work once you receive it or it encounter crash in delivery, please contact us within 48 hours after you got it. Our customer service will arrange free exchange or return service for you.
We have a 30 day return policy. All parts must be returned within 30 days of delivery with a valid RMA number. We do not accept any returns after 30 days, no exceptions. To obtain an RMA number, you must submit a support ticket from the Tickets center within 30 days of ordering your product and we will email you an RMA (return merchandise authorization) number with instructions. Returns can't be accepted without an RMA Number.
Second, you are not satisfied with the item you buy at AutelShop.com.
We can also accept return within 30 days if you not satisfied with the item you bought, you can get partial refund (minus the shipping cost,10% handling cost, and cost on items activated if the product needs activating), or exchange to another item you want. Customer need responsible for both shipping fee.
Third, you order a wrong item from us.
You can also return back the wrong item to get partial refund (minus the shipping cost), or exchange a right item, customer responsible for extra shipping cost.
Fourth, we send you the wrong item.
We will be responsible 100% for any fee caused by this. You can return the wrong item back to us to get full refund or resend you the right item, and we pay the shipping cost to send back.
How much will be my refund?
Refunds will only be issued on the part itself minus any discounts and/or restocking fees. Outgoing shipping charges are not refundable for any reason. Your total refund amount will be listed on your RMA e-mail.
At last, in some particular situation, our return policy can be open for you after our customer service learning your particular problem. Please contact our customer service for this situation.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.