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Seller#: 0UHZRBI9J28LL7A1D

CBDTEK Seller Profile 917-3000676 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from CBDTEK See all products from CBDTEK

We're like you. We're passionate about technology and looking for ways to make life easier, more convenient, less consumed by the day-to-day. Started by a professional laptop battery manufacture, CBD set out with one goal in mind: to design reliable, affordable products which we would use ourselves. That sense of investment has not changed. To this day, we remain committed to improvement.

A commitment to getting it right.
We never stop working for our customers. An eye for perfection is one of the traits that separates us from others. We try to imagine every feature from the consumer's point of view, tweaking and revising until we're satisfied that there's nothing left to do. We need motivated individuals to fuel us in pursuit of this goal.

Improvement, straight from the heart.
There is an intellectual fulfillment that comes with building a better tomorrow. Everyone at CBD carries this with them – at their desk, during meetings, on the road. We are looking for those who find contribution toward improvement rewarding, in and of itself. We want to give our customers the most sincere effort possible.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (31 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 19 Reviews
newegg
62%
Good Rating + 4 2 Reviews
newegg
6%
Average Rating + 3 1 Reviews
newegg
3%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 9 Reviews
newegg
29%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
AtticStorm
Order Date : 12/9/2014

Rating + 5 Laptop Battery Order

Received a well made replacement laptop battery from the seller. Shipment was quick, and it arrived in good condition. Good purchase.

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zapbme
Order Date : 12/3/2014

Rating + 5 great deal

very happy very quick shipper

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Tal
Order Date : 11/20/2014

Rating + 5 Excellent Customer Service

Got the battery on time, after installing it took 30 min to become 100% charged. Unlike another company (Discount Battery) that sent me a bad battery.

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N/A
Order Date : 11/10/2014

Rating + 4 Okay

Good customer service in responding. It took 10 days to get it. I ordered it on Monday and got it the next Wednesday. If the power went out during that time I would have been upset.

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pattik
Order Date : 10/11/2014

Rating + 3

I am happy with the product.... but not with the service of the seller....I was to get the product in about 5 days... after 2 weeks, I called the number that I was given 3 times and later learned it was the wrong number....had to call newegg to have them work on the problem.... seems it was sent to California instead of to me in Michigan... it arrived shortly after
Seller Response:Dear Patti J Koenig,
If you have any problem,please feel free to contact us,and we will try our best to help you.
Sorry for the inconvenience brought to you.

Best wishes for you!
CBD


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N/A
Order Date : 10/15/2014

Rating + 4 As expected

fast, cheap, and what I needed.

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Joel
Order Date : 10/10/2014

Rating + 1 Where's my stuff?

It's been two weeks, and I still don't have a valid tracking number for my shipment. Where's my stuff?
Seller Response:Dear Jacob J vanBrandwijk,
There was something wrong with the systems of the logistics company, we didn't ship the item in time.
We are sorry for the inconvenience brought to you.
We shipped your item again.
From USPS,it shows that the expected delivery day is October 27, 2014,please wait patiently.
The correct tracking number is 9400110200829362745632, you can track it on USPS website.
As for the late delivery,we'd like to make compensation for you.
Your understanding and cooperation will be highly appreciated.

Best wishes for you!
CBD


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PC-Lover
Order Date : 10/3/2014

Rating + 5 Great Seller!

Seller shipped fast, packaged shipment well, was very courteous, had good communication, and decent prices.

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Patch
Order Date : 8/27/2014

Rating + 5 Bad order made right

I recently ordered a laptop replacement battery from this company. It turned out that the product description was wrong and the battery I ordered did not fit my laptop. I explained the situation and provided pictures of the problem. The company exchanged the battery for one that DID fit and paid return shipping. They also updated the product page so this won't happen to anybody else. I would happily do business with this company again in the future.

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N/A
Order Date : 9/12/2014

Rating + 1 917-3000676

worst experience in my life.... they send me the wrong battery... I paid with a credit card, CBD said they'll refund by paypal ONLY.. but I have no paypal ... Thanks to Newegg they themselves refunded me. NEVER WILL I BUY ANYTHING FROM CBDTEK
Seller Response:Dear Roberto Rodriquez,
If you have any problem,please feel free to contact us,and we will try our best to help you.
Sorry for the inconvenience brought to you.

Best wishes for you!
CBD


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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    RMA Policy
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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