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Seller#: 0UHZRBI9J28LN4056

Ecbidbuy Seller Profile 852-67582972 Email This SellerEmail This Seller  See all products from Ecbidbuy See all products from Ecbidbuy

SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.

ECbidbuy is an international company with main office located in Hong Kong. Since our establishment in 2006, we have been fully committed to providing a convenient and secure one-stop shopping platform for our customers worldwide. As a result, ECbidbuy today has over half a million customers who have successfully purchased their favorite products via us . As our business continues to grow, we will continue to bring you the latest cell phone accessories, camera accessories, MP3 accessories, AV cables, gaming accessories, computer accessories etc. We insist on shipping locally to guarantee you the best quality fulfillment and most efficient delivery.
 
 
Our Story
We was decided that the world has had enough of overpriced gadget accessories and something needed to be done. So, we started selling bargain electronic accessories online right from that garage, with a makeshift "warehouse" made of cardboard boxes. Soon after, ECbidbuy has grown to be a go-to destination for gadget lovers, bargain hunters, geeks and all the cool kids alike.
 
 
Our Quality Products
All our products are crafted from only premium quality material and components to meet or exceed OEM product specifications.All our products are go through strenuous QC testing to ensure optimal performance, durability and safety. We stand by our 30 day money back guarantee for our products. You may find out more about our return policy here. Don't worry! we'll take care of it.
 
Please feel free to contact us if you have any inquiry or suggestion. 
Our Office hour is from MONDAY to FRIDAY (Except Public Holiday), 09:00 - 18:00 (GMT +8:00).

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (8 Reviews ): Rating + 2
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 1 Reviews
newegg
12%
Good Rating + 4 2 Reviews
newegg
25%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 5 Reviews
newegg
63%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Me
Order Date : 5/1/2015

Rating + 1 Very poor customer service

Ordered a MCE remote from them, after 8 days of no response from emails asking for even the tracking number, I have given up that I will ever see anything from them.

Stay away from this company.

Did you find this review helpful? Yes No

estripem
Order Date : 8/18/2014

Rating + 1 Poor documentation

Got the laser pointer today. There were no instruction, just a business card with a Web address. Well, the Website does not work. So good luck if you don't know what you are doing. My mistake by not checking that it was not Newegg direct. Have to digg Newegg a little, they should change the page color or something to make it obvious you are not purchasing directly from them. Newegg should also have better quality control over their vendors.

1 out of 2 people found this review helpful. Did you? Yes No

N/A
Order Date : 4/22/2014

Rating + 1 Non-delivery of ordered item

I ordered an "Otg Card Reader Hub + Mouse" (item 9SIA2KA14J4097) on 04/22/2014 and as of 05/07/2014 I have still not received the adapter. Checking the shipment status shows the last logged entry as being on 04/24/2014 as:

Ship date April 24, 2014 , 9:14 am
Destination SHENZHEN EMS, CHINA

1 out of 2 people found this review helpful. Did you? Yes No

Sporkculture
Order Date : 12/20/2013

Rating + 4 Positive Experience

Received my S4 digitizer a couple days ago and just finished installing. It's working as expected. Overall a positive experience, though the lack of tracking information was unfortunate.

0 out of 1 people found this review helpful. Did you? Yes No

David
Order Date : 10/27/2013

Rating + 1 Ecbidbuy

This one is not going well. I tried to call the company at the following number 852-67582972. Number did not work. I tried tracking my package, but there is nothing listed after Oct 29, 2013. So far this is not a good shopping experience.
Seller Response:The item was sent out with tracking number: LN143505729CN on 29 OCT 2013 and sucessfully delivered on 14 NOV 2013.

We do not receive any call from customer up to now so we are unable to follow up his case.

If the customer have any question, he can contact us by email address or telephone number 852-67582972. Thanks!


1 out of 2 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    We offer only fine quality merchandise. If you are not completely satisfied, we will gladly accept returns within 30 days from receipt of merchandise. At your request, we will issue you a credit back to your account, or exchange the merchandise. By placing an order, you agree to the following return policies and Instructions.

    All returns must include the following or it will be rejected and returned back to you at your cost:
    • Product purchased from our Newegg Marketplace store ONLY
    • Original Condition, no physical damage (exclude damages sustained during transportation)
    • All accessories, manuals, warranty registration card, etc.
    • Original UPC/serial# intact on product and on retail package (Proof of Purchase)
    • Valid RMA number obtained from website or customer service for the correct product and order (follow below return instruction to apply RMA#)

    Additional Return Requirements and Policy:
    1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold with "free-shipping", we will refund the amount of sale.

    2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.

    3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.

    4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.

    5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.

    6. Refund will be issued after our warehouse receives, inspects, and processes your return. We will refund back to your method of payment.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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