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Seller#: 0UH8ISD1ZJL2XWE31

BuyCostumes Seller Profile 800-459-2969 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from BuyCostumes See all products from BuyCostumes

BuyCostumes is the largest online retailer of costumes and accessories in the world. Our Mission is to offer the largest selection, lowest prices, unsurpassed customer service and most flexible return policy - online or offline.
Our attention to detail, high standards and dedication to safe and secure online shopping helped make us the largest retailer of costumes on the internet according to the Better Business Bureau and Hitwise.
While we're honored to be the largest internet costume retailer, we take real pride in exceeding the expectations of each and every customer. If you purchase your next costume or party supplies from BuyCostumes you can rest easy knowing you're buying from the best.

Standard Shipping: Order processing generally takes 24-48 hours. Transit time is then 3-5 business days. Order processing occurs on business days only (Monday through Friday). Orders placed on Fridays are processed the following Monday. Orders placed on Saturdays, Sundays or holidays are processed the next business day. We do not provide Saturday or Sunday delivery.

Expedited Shipping: Available only in the contiguous U.S. Order processing generally takes 24-48 hours. Transit time is then 3-5 business days.. Order processing occurs on business days only (Monday through Friday). Orders placed on Fridays are processed the following Monday. Orders placed on Saturdays, Sundays or holidays are processed the next business day. We do not provide Saturday or Sunday delivery.

Two-Day Shipping: Available only in the contiguous U.S. Order processing generally takes 24-48 hours. Order processing may take 24-48 hours. Transit time is then 2 business days. Order processing occurs on business days only (Monday through Friday). Orders placed on Fridays are processed the following Monday. Orders placed on Saturdays, Sundays or holidays are processed the next business day. We do not provide Saturday or Sunday delivery.

One-Day Shipping: Available only in the contiguous U.S. Order processing may take 24-48 hours. Transit time is then 1 business day. Order processing occurs on business days only (Monday through Friday). Orders placed on Fridays are processed the following Monday. Orders placed on Saturdays, Sundays or holidays are processed the next business day. We do not provide Saturday or Sunday delivery.

APO/FPO Addresses: APO and FPO addresses are not considered international. They are handled by the U.S. military, and the shipping chart for domestic orders will be used when shipping to such addresses. All orders to these destinations will ship U.S. Priority Mail only. We do not ship express to APO or FPO addresses.

Standard shipping in the contiguous to US Street and P.O. Box is $3.99 + $0.25 per lb. Standard shipping to Hawaii and Alaska addresses is $5.99 + $0.50 per lb.
Expedited shipping is only available to contiguous US Street and P.O. Box and is $5.99 + $0.50 per lb.
Two-Day shipping is only available to contiguous US Street and P.O. Box and is $6.99 + $2.00 per lb.
One-Day shipping is only available to contiguous US Street and P.O. Box and is $17.99 + $2.00 per lb.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (75 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 47 Reviews
newegg
63%
Good Rating + 4 10 Reviews
newegg
13%
Average Rating + 3 5 Reviews
newegg
7%
Poor Rating + 2 3 Reviews
newegg
4%
Very Poor Rating + 1 10 Reviews
newegg
13%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 11/7/2013

Rating + 1 made the purchased and got wrong product with 2 attemps and no answer, will not buy it again

made the purchased and got wrong product with 2 attempts and no answer, will not buy it again.

got the wrong color and wrong size, 2 emails and nerve get the answers, gone try newegg cs number

Did you find this review helpful? Yes No

N/A
Order Date : 10/20/2013

Rating + 1 slow shipping

I did not receive my halloween costume until the day after, even though I ordered it nearly 2 weeks early.

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Deeznutz
Order Date : 10/11/2013

Rating + 1 Bad service

I had to wait over a week for my order to get to me when they said it would take 3-5 days. You guys suck.

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N/A
Order Date : 10/10/2012

Rating + 1

have not received my items which was purchased over 2 weeks ago

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LA TEJANA
Order Date : 4/6/2012

Rating + 5 FIRST TIME BUYER

SO FAR, EVERYTHING LOOKS GREAT AND WITH GOOD QUALITY....HAPPILY SURPRISED....WILL CONTINUE TO PURCHASE ITEMS, FROM YOU!!!!!!!!!!!!!!!!!

Did you find this review helpful? Yes No

Ffequities
Order Date : 2/26/2012

Rating + 5 Wonderful Seller

Children's costumes were as described and received within the timeframe posted in the description. Kudos to both Buycostumes and Newegg. Additionally, the price was considerably lower than the competition!

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ScottB
Order Date : 2/8/2012

Rating + 5 Good Seller

quick delivery

Did you find this review helpful? Yes No

MischaP
Order Date : 12/23/2011

Rating + 5 Spidey

Very fast shipping, great item!!

Did you find this review helpful? Yes No

Tonia
Order Date : 11/24/2011

Rating + 5 perfect

No problems at all. Perfect transaction from start to finish. Item was exactly as described.

Did you find this review helpful? Yes No

Sweet Pea
Order Date : 10/12/2011

Rating + 3 No Refund on Returns

I returned my order in 100% new, unworn condition 53 days ago. It is understandable that the Halloween season delays refunds. However, I still have not received my refund, and 53 days seems excessive.

The moral of my lesson is this: Always have tracking on your returns.

Given that I did not use tracking, the customer service reps are able to claim that they never received the package. This could mean anything. Maybe USPS lost it. Maybe there is someone in the receiving department setting aside packages without tracking to pawn them off. Or worse, perhaps the company themselves refuses to process refunds for any item without tracking.

I have had two conversations with service reps in the last month, who stated they would address the problem to the best of their ability, even assuring me that the refunds department would get an email. Patiently, I waited. It is now three weeks since my last contact, and I have still received no email contact, no phone contact, and no refund.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 0.00%

RMA Policy
    Most of our products are backed by our Hassle Free Returns guarantee and fall under our 14 Day Return Policy. Please note that refunds are for the cost of the merchandise only and return shipping charges are not refundable.

    If you return something that has been used, worn, altered, is missing items, or is without the original packaging or garment tag you will not receive a refund for that item. So please double-check to make sure you've included all of the pieces and packaging before returning anything. The following items are NEVER returnable:

    Special Order Items - including all Mascots
    Props that require special delivery
    Partial Party Kits
    Disposable Helium Tanks
    Any item that has been worn, used or altered
    Keep in mind that there may be a minimum 15% restocking fee for returned items that fall outside our normal return guidelines, including unauthorized refusal of packages. There is also a minimum 15% restocking fee if more than five of one item is ordered and returned.

    There are certain items we can only take back if they’re returned in the original, unopened factory-sealed packaging. These include:

    Undergarments, socks and stockings
    Shoes & Boots (Does not apply to shoe covers, boot tops, or costume shoes designed for indoor use only or one time wear)
    CD's and DVD's
    Wigs, beards, facial hair or any other artificial hair including hair pieces, hair clips/extensions, headbands, barrettes, hair accessories, and Hats with attached hair
    Prosthetics, fangs or any other fake teeth
    Cosmetics
    Party Supplies
    Please note that costume styles can change without notice due to a change in the manufacturer's production. These changes, no matter how slight, are beyond our control. We apologize for any inconvenience. As part of our hassle free return policy you can return any item that doesn’t meet your full satisfaction.

    How do I send back the item(s) I want to return?
    Please read through our return policy to make sure your item is eligible for a refund. All returned items require a RAN (Return Authorization Number) that must be accessed within 14 days of the delivery date. To receive your RAN and initiate a return, access your order online by clicking here. Once you have the RAN, you must return the item to us within 14 days of the date you accessed the RAN.

    You then need to send your return through a traceable shipping method to the correct address. If you return the item without the ability to track the delivery and we don't receive the item, we will not be responsible for refunding the order.

    Please return all products to:

    BuyCostumes.com
    Attn: Returns Department
    16205 West Small Road
    New Berlin, WI 53151

    How long will it take to receive my refund?
    We generally process returns within a week of receiving the product back. During the Halloween season this process may take up to 4 weeks.

    Can I exchange what I ordered?
    No. We don't offer exchanges due to quick stock turn over so if you need a different size or costume, you must place a new order for the needed replacement item(s) and return the item(s) you have already received. We ask that you do this because the item you want might be out of stock by the time we receive your return. All appropriate policies apply to all returned items.
RMA instructions
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