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Seller#: 0UH8ISD1ZJL2MM1C7

Costume Craze Seller Profile 800-795-7935 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from Costume Craze See all products from Costume Craze

M - F, 8a - 5p (MT) No weekends/holidays

Welcome, and thank you for visiting Costume Craze at Newegg!

The story of Costume Craze actually began in 2001 with Matthew's Robes. Founder Matthew Maloney began selling monk robes online. But it wasn't long until "monk robes" grew into something much, much more.

Today Costume Craze still sells those original monk robes (and proudly so), but we also carry thousands of other costumes and accessories . . . all year round!

With help from co-founders Kathleen and Kate Maloney, as well as a dedicated team of enthusiastic employees, what started as a home based business by Matthew is now--and within just a few short years--one of the world's largest online costume retailers.

Of course, with this growth comes great responsibility . . . especially to our many customers throughout the world. Our mission is to provide you--our valued customers--with exceptional service, unbeatable prices, and we hope one of the all around best experiences you've ever had shopping online.

Whether purchasing from us directly (at costumecraze.com) or here at newegg.com, you will get the same great service we are known for worldwide.

So please check out our selection of thousands of costumes, accessories, and party decorations and supplies. And if you can't find what you are looking for, email us at newegg@costumecraze.com, or simply give as a call (toll free) at 800-795-7935 . . . one of our friendly and knowledge customer support representatives will be happy to help.

THANK YOU, and we look forward to SERVING YOU!

Costume Craze Team

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (203 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 117 Reviews
newegg
58%
Good Rating + 4 25 Reviews
newegg
12%
Average Rating + 3 14 Reviews
newegg
7%
Poor Rating + 2 8 Reviews
newegg
4%
Very Poor Rating + 1 39 Reviews
newegg
19%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 10/8/2013

Rating + 5

Fast delivery. Item as listed. Thanks!

Did you find this review helpful? Yes No

N/A
Order Date : 6/7/2013

Rating + 1 Horrible place

Guidelines huh?? No Hassle Return huh?

This place basically sent me an item that in no way would fit any 12-14 year kid, and did not reply back to my RMA request and made me pay shipping back, and so in short. NewEgg had to step in and i was out my own money for entire situation.

Horrible experience and loss of money for something that wasn't accurate. I will never recommend shopping here or for that matter, it makes NewEgg look bad as well.

As a long time customer, I will second guess using NewEgg or it's represented sellers again.

Thanks for Experience and 1 star is overstatement, but forced to select it.

Did you find this review helpful? Yes No

Dania
Order Date : 5/24/2013

Rating + 3 RMA

I have attempted twice to get an RMA bc I need to exchange the costume for a bigger size, and I cannot get a response from them. WE have a very expensive production we put on and I need this costume by a certain time frame. This is the only reason why I am not giving them an excellent rating.

Did you find this review helpful? Yes No

Boof
Order Date : 12/6/2012

Rating + 3 It's OK

It's what it is.... A hunk of painted plastic, but great for kids!

Did you find this review helpful? Yes No

John
Order Date : 10/9/2012

Rating + 1 RMA Non-Existant!

I contacted Costume Craze before 30 days, was told that my email was blank. Contacted a 2nd time within 30 days, and did not receive a response! It was only $20, but point remains, 3rd party vendors, are NOT NewEgg.

Did you find this review helpful? Yes No

N/A
Order Date : 11/9/2012

Rating + 1 horrible customer service

no comment. The item arrived late, so i decided to return it. I could talk only to the machine, after 3 hours of trial the assistant gave me another stupid phone number, which was not helpful at all. I will never buy from them again!!!!!!!

Did you find this review helpful? Yes No

N/A
Order Date : 10/29/2012

Rating + 1 Horrible!! Stay Away!!

Paid $19.99 for "Next Day Shipping" on Monday. To receive my infant's costume by Halloween. We didn't receive his costume until Friday. Two days after halloween. Messages have gone unanswered. Forced to file refund request with Paypal.

Did you find this review helpful? Yes No

Dan
Order Date : 10/23/2012

Rating + 1 No longer shopping at Newegg

I had two items in my shopping cart and I was still shopping. When I put in a third item, the first two items disappeared and said they were no longer available. I am moving my online shopping to an online direct competitor.

Did you find this review helpful? Yes No

Cheshire
Order Date : 10/9/2012

Rating + 5 Good!

Item shipped quickly and arrived ahead of schedule. 100% satisfied!

Did you find this review helpful? Yes No

Lolly
Order Date : 10/19/2012

Rating + 5 Excellent Service

Thank you. Costume was high quality and arrive within 2 days. Thank you.

Did you find this review helpful? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 0.00%

RMA Policy
    Answers to Common Questions about our Return Policy

    Q: Can I return my order for any reason?

    A: Yes! Costume Craze has a Worry-Free Return Policy! There are a few specifics to keep in mind:

    - Please notify us by email or phone before returning your item(s). To receive exchange authorization before sending your item(s) back, you can reach us at 800-795-7935 (801-796-1053, for callers outside the US & Canada) or email us at newegg@costumecraze.com.

    - Items must be postmarked within 30 days of receiving them. However, if time gets away from you, all is not lost! If you return your items after 30 days, you will receive your refund in the form of store credit.

    - If you return your items after 30 days, there will be a 15% restocking fee.

    - Items must be returned in new, unused condition. We are very strict on this. We inspect every return thoroughly for signs of wear. If you wear it or stretch it out, please don't return it! You wouldn't want to buy something you thought was brand new that someone else had worn, would you?

    - You must include the entire costume with all its parts, plus the original packaging. If the costume, its parts, or the original packaging are not in perfect, unused condition, no credit will be issued.

    - Clearance items are not returnable, nor are they exchangeable. All Clearance merchandise is sold "As Is."

    - Some items are never returnable (for hygienic reasons). These include dog costumes, undergarments, wigs, beards, mustaches, make-up, novelty teeth, tights, socks, and contact lenses (and, of course, any item that is sold as "Clearance," as explained above).

    - Shipping charges are not refundable.

    Q: What if I ordered the wrong size? Can I exchange it for a different size?

    A: Yes, you are welcome to exchange the same costume for a different size. You will be responsible for all shipping fees (shipping it back to us and shipping the new costume out). Additionally, you must first have an authorization for the exchange, and it must be returned with all its parts, plus the original packaging in order to receive credit. (Note: Your item(s) must be postmarked within 30 days from the day you receive it. If you return your item(s) to us after 30 days, you will be charged a 15% restocking fee, which will be deducted from the amount credited for the exchange.)

    Note: Packages refused by the buyer (for whatever reason)--in other words, not accepted from the designated carrier and hence immediately shipped back to us--are subject to a return fee of $5.00, in addition to the 15% restocking fee (where applicable). International orders which are refused and returned to us by the carrier are subject to being charged the full amount that is charged by the carrier for returning the package back to us.

    Q: What if I receive the wrong item or the item I receive is defective or is missing pieces?

    A: Well, first of all, we apologize! We make every effort to get each customer the item(s) they ordered and to ship them in perfect condition. Please call us within 48 hours (800-795-7935 or 801-796-1053, if outside the US & Canada). We recognize that many purchases are for events and email will not be the fastest way to remedy your merchandise. However, you can email us at newegg@costumecraze.com, if you prefer to.
RMA instructions
    AFTER you have contacted Costume Craze (via email, newegg@costumecraze.com or phone, 800-795-7935), please follow the instructions below to ensure proper and timely processing of your claim:

    1) Please return your item(s) in new, unused condition, including all parts and original item packaging, to the following address:

    Costume Craze
    ATTN: Returns Department
    350 W. Center Street
    Pleasant Grove, UT 84062

    2) We recommend using a traceable shipping method through USPS Mail. Please write your order # on the top of your package. (Note: For your convenience, you can print shipping labels at www.usps.com, and your mail carrier can pick up your package when he/she comes by.)

    3) Costume Craze will contact you once your return has been processed.

    Returns post marked after 30 days from the date of receipt will receive in store credit.

    Thank you!
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