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Seller#: 0UH8ISD1ZJL2EQ509

Perfume Emporium Seller Profile 877-782-6580 Email This SellerEmail This Seller  See all products from Perfume Emporium See all products from Perfume Emporium

Perfume Emporium stocks over 15,000 original designer fragrances at up to 70% off retail prices. Perfume Emporium was started in February 1999 by two brothers who, through hard work and determination, were able to bring their dream of an online beauty store alive. Our mission is to satisfy each customer by providing personalized service and great prices. Perfume Emporium doesn’t have the big bucks of other online retailers, and must rely on repeat customers and word of mouth, making us a very customer-oriented company.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (81 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 34 Reviews
newegg
42%
Good Rating + 4 12 Reviews
newegg
15%
Average Rating + 3 3 Reviews
newegg
4%
Poor Rating + 2 5 Reviews
newegg
6%
Very Poor Rating + 1 27 Reviews
newegg
33%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Dee
Order Date : 5/16/2013

Rating + 5 Great Product

Great communication, Great product, Fast delivery, Than You!

Did you find this review helpful? Yes No

N/A
Order Date : 1/15/2013

Rating + 2

Seller was unable to deliver my order. The only way I found out was repeated phone calls to newegg. Experience was un-satisfactory,

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N/A
Order Date : 9/5/2012

Rating + 1 Still waiting for refund

This is the first time I've used one of the vendors associated with Newegg, and I doubt I will again. I ordered The Shiseido Lip Crayon in LC2. What I received was a crinkled, obviously opened LC2 box with an LC1 crayon inside (scraped up).

When I brought this to their attention, they asked if I wanted a replacement product or a refund. (If they'd had the product in good shape, wouldn't they have sent it to me?) I asked for a refund.

Send in the RMA refund request to Perfume Emporium on 9/14. Still waiting.

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tutle
Order Date : 5/10/2012

Rating + 4 Good Experience

Received an email with a tracking number that turned out not to be correct. Called and received the correct number and tracked it "to the door". Product was correct and delivered in a timely manner. Will buy from them again.

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maajka
Order Date : 5/7/2012

Rating + 5 Great Seller

Fast response, fast shipping.

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Geo
Order Date : 4/25/2012

Rating + 5 Fast Shipping and Legit Products

Products were shipped in great packaging and were genuine. Will buy again from this seller.

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N/A
Order Date : 3/24/2012

Rating + 1

I placed an order a month ago and still have not received it.

1 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 3/8/2012

Rating + 1

I ordered a product on 3/8. It was summarized and acknowledged on 3/14. On 3/15 I received an email stating my money was being refunded. There was NO comunication or explaination of why. I searched a long time to locate this product. This is an example of really shabby business. I would never do business with nor ever recommend newegg.com to anyone.

1 out of 1 people found this review helpful. Did you? Yes No

Not happy
Order Date : 2/28/2012

Rating + 1 Unwilling to fix their mistake

They sent me the wrong perfume. Their return/replacement policy states that in cases of return/replacement, you are to include a note about the reason for the return, how you want it handled, and pay for shipping yourself. I included a note that said, "You sent me the wrong perfume. I would like the one I ordered and my shipping charges refunded. Your replacement policy is bu!!$hi+ Shelley O'Brien."

There was no phone number to call, or really much more information offered when I was trying to figure out how to handle this. I cannot believe that a company would be so arrogant as to expect me to foot the bill for their mistake.

My money was refunded. And I am still without the perfume I ordered. Which is not how my note said to handle this situation.

I have been buying this perfume from Perfume Emporium for the last 6 years. The last two purchases (including this one) have had to be online via Newegg, because they no longer sell the big bottle in the mall stores.

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John1399CL
Order Date : 1/31/2012

Rating + 5 Speedy Delivery, Quality Product, Good Pricing

Great Job. I never expected New Egg to sell cologne (especially an older variety), but they really came through.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: No

RMA Policy
    Perfume Emporium strives to satisfy the customer, without you we wouldn't be in business. If for any reason you are dissatisfied with our product, simply follow the directions below to return the order within 60 days of purchase date and we will promptly process your request and refund your money (less shipping charges) via crediting your credit card. There will be a 15% restocking fee on all opened or used items.

    If you would like to return or exchange your order please send it to the address below. Please include your name, phone, order number, and reason for return or item to be exchanged for. We will process it within 7 business days of receipt. Send via US Mail, UPS or FedEx and DO NOT require a signature. Include a Delivery Confirmation or tracking number, as we cannot be responsible for packages that cannot be confirmed as delivered.

    P.E., Inc.
    3440 W Warner Ave. Suite C
    Santa Ana, CA 92704
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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