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Seller#: 0UH8ISD1ZJL23V477

LuggagePoint Seller Profile 732-354-0946EXT14 Email This SellerEmail This Seller  See all products from LuggagePoint See all products from LuggagePoint

SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with

Founded in January 1999, has grown to be one of the most successful online e-tailers of luggage, handbags, backpacks, business cases, laptop cases, travel accessories, and other travel products. At we provide our customers with fast customer service, reasonable prices, and high quality products. We carry a full line of products from many name brand and designer manufacturers. We want to assure our customers that they are traveling with durable, elegant, and certified products and we stand behind every product we sell. We are focused on providing customers with the best possible shopping experience.

Our mission has been simple: To equip the traveler with the tools and gear they need to make their travels a successful one.

With that in mind, customers can depend on for all their travel needs. If you need to contact us for any reason please use the following information below to do so. We thank you for your visit and appreciate your visit at!

Toll Free: 877-877-7804
Fax: (732) 354-0937

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (50 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 25 Reviews
Good Rating + 4 12 Reviews
Average Rating + 3 4 Reviews
Poor Rating + 2 0 Reviews
Very Poor Rating + 1 9 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 2/28/2013

Rating + 1 would like refund or exchange

product look repacked and the information on receipt looks like a copy from some else return. item does charge iphone and itouch but confused why the power pack battery does not recharge.

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Order Date : 10/24/2012

Rating + 1 NIGHTMARE!!!!!!!!!!!!!!!!

Found luggage, paid for luggage and got tracking number with note saying luggage shipped. Great! Waited and waited. No luggage. Tried tracking number but it is INVALID - not even close as they included alpha items in UPS where they should all be numerical. Called Newegg, waited on hold 45 minutes and asked for help. Spend another 45 mins on phone to get no answers at ALL! I have emailed them 6 times over 8 days with 0 replies! Called luggagepoint, 25 mins on hold another 30 with customer service. They were not able to tell me if luggage even shipped! Said it may may have been delayed due to Hurricane Sandy but they said it shipped 6 days before Sandy made landfall, what a miserable excuse to use for their unethical business practices! Bottom line I am out $399.98 and still do not know if I will have my luggage I bought for a trip I am taking in 6 days! Newegg has a LONG way to go on customer service! I expected a reply and resolution within 2 days max. GO SOMEWHERE ELSE!

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Order Date : 9/9/2012

Rating + 1 luggage point

Two bargain suitcases. One was fine. The other came in a highly messed up torn box with a LOT of tape covering over the torn large cardboard area. Someone cut into the suitcase shell with some kind of box cutter or knife. It's not water proof ahnd I will be getting duct tape to cover that area.

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Samuel E.
Order Date : 12/20/2011

Rating + 1 Wrong Merchandise

Got the wrong merchandise delivered. Called multiple times for 3 months and still cant merchandise returned...useless costumer service.

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Order Date : 11/29/2011

Rating + 1 terrible , never again

seller never sent me the item and said they would get me a new working tracking number which neve came so american express is investigating them and gave me a refund.

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Order Date : 11/29/2011

Rating + 1 Nothing sent

It has been a week and a half with no shipment info avialble from UPS. They never received the luggage. Nor has seller replied.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: No

    We stand by our products and offer a 60-day money back, no questions asked guarantee on all our products. However, we do require that you return all products in the same condition in, which you received it. This means, all manuals and documentations, the same box in which the product came in, and the product should be in 100% good condition. We do accept returns on all electronic items that have been purchased within 14 days of receipt of purchase. If defective, a full refund can be given or exchange for the same product.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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