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WatchGrabber Seller Profile 800-265-6189 Email This Seller See Seller Store See all products from WatchGrabber
Monday – Thursday (9:30 AM – 5:00 PM EST) / Friday (9:30 AM – 2:00 PM EST) / No Weekend Hours
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
If for any reason you are not satisfied with you purchase, you may return it within 30 days from when it was shipped for a full refund. We do not refund the additional cost of expedited shipping. For example, if you ordered a $200 watch and took expedited shipping for $19.95, your refund will be $200.00.
All returns made to Watch Grabber must include a copy of the invoice and must be returned in the same condition as it was when received. They must include all documents and tags that were included with the watch. Any watch that has visible sign of wear, or are scratched in any way, or missing any of the original packaging, will be returned to the customer at the customers expense, and the refund will not be issued. In addition to this, we do not accept returns on any watch that was sized, whether by Watch Grabber or by any other jeweler. Once the return is approved, a refund will be issued to the credit card used in the purchase, or if payment was made by check or money order, a check will be issued.
When sending a watch back to us for return, please use a reliable service that is insured. Insurance and tracking is optional but highly recommended.
All returns must be filed before 30 days; after that time, Watch Grabber is no longer responsible.
The Return Process
All returns must be inspected and approved by Watch Grabber before the return is finalized.
Contact Watch Grabber at firstname.lastname@example.org to get approval of the return.
Return the watch to the location given to you by Watch Grabber
Please allow up to 7 days after Watch Grabber receives the watch to process the return and issue credit.
Still Have Questions? Contact Customer Service
For questions regarding products, order delivery, or returns, please contact Watch Grabber Customer Service:
Contact this seller Phone:800-265-6189
For questions about a charge that has been made to your credit card, please contact Newegg.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.