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Seller#: 0UH8ISD1ZJL2L7C53

Toynk Toys and Costumes Seller Profile 630-656-1074 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from Toynk Toys and Costumes See all products from Toynk Toys and Costumes

Mon-Fri only 9:30am-5:30pm Central Standard Time

About Toynk Toys:

We are located at 2249 Windsor Court, Addison, Illinois 60101 (about 15 miles from Chicago city limits). If you are in the area, stop by and check out our retail store open 9:30 to 5:30pm Monday through Friday (closed on weekends). You can give us a call at 630-656-1074 or email us through Newegg.

Toynk began by operating out of a small apartment in 2001. Today we have 101,00 square foot warehouse that houses our offices, store, and the inventory. Our staff varies from 40-200 people depending on the time of year (ie - Christmas, Halloween).

We carry the latest collectible toys and action figures as well as a huge variety of costumes, home/office items, nifty gadgets, gifts and more! Our toy selection varies from mass market (dolls, sports figures, etc), specialty market (limited edition props, statues, etc), and imported toys not available in the USA. We ship to all 50 states and virtually every country worldwide.

Our philosophy is to continually improve and change how we run Toynk to better serve our customers. We work every day to expand our product selection and improve shipping speed, customer service, and pricing. We hope each time you come back to visit us you will notice improvements. Thanks for shopping with Toynk!

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (651 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 434 Reviews
Good Rating + 4 92 Reviews
Average Rating + 3 30 Reviews
Poor Rating + 2 15 Reviews
Very Poor Rating + 1 80 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 8/27/2015

Rating + 1 Toynk Toys

I ordered the giant lobster hands and was told the product would arrive within 5-7 business days. The lobster hands were part of a costume I was wearing in Maine for a party. The product arrived 9 days later, two days too late! I was disappointed and my costume was ruined..can't be a lobster without awesome lobster claws! The product itself was good however as it arrived well after the 5-7 days advertised and now I no longer need them it was a major disappointment

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Order Date : 5/22/2015

Rating + 4 Quick shipping

I ordered this for a gift and it arrived in no time.

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Order Date : 6/28/2015

Rating + 5 this seller is stellar

I was blown away by the extra care taken to ensure that the product arrived in perfect condition , also the product arrived earlier than I thought .

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Keith W.
Order Date : 6/3/2015

Rating + 5 Excellent

Item arrived fast, and in excellent condition - this despite the fact that the outer packaging was pretty trashed in shipping; the seller packed the figure so well that it got here in mint condition. Well done!

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Order Date : 4/2/2015

Rating + 1 This place is a rip off

I ordered a care bear for my niece for her birthday and when she got it the soft stuffing was removed from it an some packing shells were there at least that what the felt like the bottom was sewed not very well she was disappointed that it wasn't a real care bear and it was an embarrassment that I got her a fake care bear something needs to be done I have a very unhappy niece in my opinion you guys suck and I'm posting to face book that newegg and toy i toys both suck and a rip off artists That broke a 4yr olds heart

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Order Date : 3/8/2015

Rating + 5 Awesome!

Authentic get well made...

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Order Date : 10/10/2013

Rating + 5 Todo bien. Ven acá y comeremos una torta de canela juntos con un buen café

Todo bien. Ven acá y comeremos una torta de canela juntos con un buen café

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Wade Criswell
Order Date : 12/16/2014

Rating + 5 Great Customer service

Emailed them with request to please process quickly as I was on time frame for angel tree for Christmas. They shipped same day and I go it with a day to spare before I had to turn it in. Would recommend this seller to anyone. Thank you

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Order Date : 12/18/2014

Rating + 5 As promised and Christmas Eve

Credit for both a good product and delivering as promised on Christmas Eve. Package arrived unblemished and at the end of the UPS delivery day and as ordered. The product itself is as expected and a worthy gift (Star Trek Enterprise Pizza Cutter), and the beautiful packaging was in perfect condition. Good seller, good product. Thanks to Toynk Toys and Newegg.

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Order Date : 11/18/2014

Rating + 5 Fantastic

Item ordered was in great shape, packaged well, and arrived well before I expected it to. Would readily order through this vendor again.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    Return Policy FAQ’s

    Q: Can I return my order?

    A: Yes, Toynk has a 30-day return policy. Here are our instructions for returns:

    • Please notify us by email at or call us at 630-656-1047 so that we may give you an RMA (Return Merchandise Authorization) number.
    • Items must be postmarked within 30 days of receiving them.
    • Items must be returned in new, unused condition.
    • If returning a costume, it must contain all accessories and original packaging. Credit will not be issued if the costume is incomplete.
    • Clearance items are not eligible for return/exchange.
    • The following items are considered Non-Returnable unless they are brand new, unopened and in their original packaging: Dog costumes, undergarments, wigs, beards, mustaches, make-up, novelty teeth, tights, and socks.
    • Shipping charges are non-refundable
    • All costume sales are final after 10/28/2015 and are only eligible for exchange

    Q: What if I ordered the wrong size? Can I exchange it for a different size?

    A: Yes, you are welcome to exchange the same costume for a different size. The customer is responsible for shipping fees. An RMA for the exchange is required – please contact us at 630-656-1074 or email so that we may issue one to you. The item must contain all accessories and be in the original packaging.

    Q: What if I receive the wrong item or the item is defective/missing parts?

    A: We make every effort to ensure that each item is in brand-new condition before we ship it. In the event that the item is defective/missing parts or if you received something different than what you ordered, please call us immediately at (630)-656-1074. Please contact us within 48 hours of receiving your shipment so that we can remedy the error.
    Q: Can I refuse a shipment if I no longer want the item?

    A: Yes, but please be aware that a return fee of $5.00 and a 15% restocking fee will be deducted from your refund. International orders are subject to being charged the full amount of return carrier fees.

    Q: I still have questions about returns, how can I contact you?

    A: Feel free to contact us with any questions by emailing us at or calling us at 630-656-1074.
RMA instructions
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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