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Jomashop Seller Profile 877-834-1434EXT2820 Email This Seller See Seller Store See all products from Jomashop
Jomashop.com has been in the wholesale and retail trade of luxury goods such as watches, fine writing instruments, handbags, luxury crystal since 1987 here in New York. Jomashop has been providing its customers a combination of price, selection and service for over 20 years. Our goal has been to earn the trust and satisfaction of the customer. We offer competitive pricing, but we also knew low prices alone could not make our business superior. We are determined to combine honest and helpful dealings with outstanding service before, during, and after the sale.
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
* If when you receive your purchase, there are any noticeable discrepancies or damages, or if the item is not what was ordered, please contact JomaShop.com within 5 days of receipt of your shipment to make the necessary corrections.
* If a return shipping label is provided via email, please print the label and tape it to the shipping carton.
* We do not reimburse or refund shipping charges if a third-party shipper is used, such as Mail Boxes Etc. or Postal Annex.
How to return or exchange an item:
* In order to return an item you need to first obtain an RMA (Return Merchandise Authorization) number. To request an RMA number online, please go to the http://www.jomashop.com/jormafo.html. Issuance of an RMA number does not guarantee final disposition and all returns are subject to inspection. RMA numbers are valid for ten days.
* Place the original package into a shipping carton.
* Include the invoice and the reason for the return. If defective, please specify the defect.
* Please do not place stickers or shipping labels on the original manufacturer’s package.
* The RMA number must be clearly written on the shipping carton to prevent refusal.
* We suggest that you send your item(s) via insured, traceable means, such as UPS. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.
* If an order is shipping via ground shipping, the initial shipment fee incurred by Jomashop to ship the merchandise will be deducted from the refunded amount.
Select items sold on Jomashop.com may be considered a "Special Order" and subject to a limited return policy. A "Special Order" may be items that we do not have in our warehouse, items that we do not have on our website which are special ordered from our distributor, all orders that have a sale price equal or greater than $4000, the return of these items/orders will have a restocking fee of 8% or final sale policies unless otherwise agreed by the Jomashop.com staff via mail, fax or e-mail.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 – 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.