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Cardzilla Seller Profile 562-602-0888 Email This Seller See Seller Store See all products from Cardzilla
Monday - Friday (9:15 AM - 1:00 PM & 2:00 PM - 6:00 PM PST)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
If the return is due to our mistake (i.e. wrong merchandise sent by accident), we will take responsibility for all shipping costs related to the return. When shipping back incorrect merchandise to us, please use USPS First Class Mail or Priority Mail. If the package is too large or very valuable, please feel free to contact us so we can arrange a shipping method. Your credit card will be refunded for the shipping. Please fill out the back of the sheet attached to your invoice.
If the return is not due to our mistake, you will have to take full responsibility of all shipping costs and a 10% re-stocking fee will be deducted from your refund.
If a package is returned to us marked "Refused" or "Undeliverable," it is subject to a 20% re-stocking fee. If a package is lost or misdirected due to an incorrectly inputted address, we will not take responsibilty. Please make sure you have the correct address.
Refunds are usually issued within 7 business days of us receiving the product back. During the holiday season, please allow us up to two weeks for credit to be issued.
Please do not forget to include your order number with any return!
Thank you for buying from Cardzilla~! We look forward to any and all future business with you!
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.