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Seller#: 0UH8ISD1ZJL2H3FC7

Ice.com Seller Profile 800-539-3580 Email This SellerEmail This Seller  See all products from Ice.com See all products from Ice.com

ABOUT ICE

Stunning, Stylish and Within Reach

Ice is the little secret of the most fashionable, stylish shoppers who want to sparkle without breaking the bank. Our in-the-know fine jewelry experts regularly scour the globe for the latest styles and trends to bring you the most elegant and dazzling jewelry collections. Whether you're looking to shine at your next happy hour or cocktail party or for a unique, special gift, Ice has got you covered, delivering to your satisfaction or…we hand your money right back – 100% guaranteed.

We Know Jewelry – And We Know Our Customers.

We're one of the first companies to turn a jewelry store into an online shopping experience and since 1999 millions have enjoyed our fun, easy, secure and hassle-free site. We know our customers are savvy, smart shoppers, so we pride ourselves on delighting them every single day. Besides our loyal customers, we have a few other admirers. Internet Retailer lists us as one of the top shopping sites online, while media giants like The Wall Street Journal, The New York Times, CBS' The Early Show and The Ellen DeGeneres Show have all cheered us on.

We hope you love everything about Ice, but in case you have a question, call us at 1-800-539-3580 or e-mail us at info@ice.com.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (7 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 3 Reviews
newegg
42%
Good Rating + 4 2 Reviews
newegg
29%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 2 Reviews
newegg
29%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Huge Mistake!!!!!!!!
Order Date : 12/8/2012

Rating + 1 ICE.com will lie to you about your order. I'm living proof.

If I could, I'd give this seller 0 eggs. They flat out lied to me every time I called them (3 times!) All I wanted to know is if the item actually shipped, so I could make a informed choice and pruchase another item for my girlfriend before christmas. Long story short, I looked like a jerk on Christmas, and now no longer have a girlfriend, and alot of it has to do with this nonsense. I guess the moral of the story is, if you want your relationship to work out, dont order from these guys, cause they could give a darn about deadlines, holidays, or important dates. All you will get is lip service, with a New york attitude. I cant stress enough trusting this seller when ordering an item for someone you care about is a huge risk. Dont do it if you expect the item to arrive in a reasonable time-frame...if at all...like in my case. Merrry Christmas ICE.com - YOU SUCK!

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BEWARE!
Order Date : 12/8/2012

Rating + 1 BEWARE - ICE.com might lose your package, or maybe not send it at all...oh, and then they won't be able to tell you either way!

Ordered early morning of Dec 8th. Sent tracking num on 11th stating package was pending pickup & that ICE sent package info to fedex. I called ICE Monday (17th) & spoke to a polite cust service rep, but she couldnt tell me if my item left their warehouse, & said she would call me the next (Tuesday) morning. Next day, no call. Wednesday, I call ICE again, & spend 15 mins while cust rep tries to find my order. After 15min wait, she transfers me to the rep that I originally spoke to Monday & says she has an update, get transfered, & the lady calls me by someone elses name. After explaining who I am again, she tells me that she still doesnt know if my item has shipped, but that she called fedex and put a "trace" on the package and will call me tomorrow. The run around again. It's now the 20th, I've called ICE twice, tracking still says package pending pickup. No one knows where my package is. Terrible experience, BEWARE! Now I will look like an inconsiderate jerk for Christmas, thanks!

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Cynosure
Order Date : 5/22/2012

Rating + 5 great seller

fast ship - great ring - just as described

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Baron von Ottobat
Order Date : 2/7/2012

Rating + 5 No complaints!

I made my order, payed, and my merchandise was shipped quickly and tracked. Item arrived perfectly, exactly like pictured.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 0.00%

RMA Policy
    We feel pretty confident that you'll not only love your Ice purchase, but that you'll wear it immediately, and model it in the mirror. But … just in case you don't absolutely LOVE your sparkle, you can send it back to us before January 31st, 2012 and we'll be happy to arrange an exchange or refund. All you need to do is call customer service (1-800-539-3580) and we'll issue you a prepaid label to ship it back to us.

    Once you receive that prepaid label, you'll need to return the less than loved item in new or unused condition (meaning no scratches, marks or damage, and no alteration or resizing of the item) with all the original packaging and materials included.

    We trust you, but will still need to inspect the item upon receipt-- just to make sure -- before we issue a refund or exchange. Of course if the item has been resized, altered or damaged, or obviously used, we won't be able to offer you that refund or exchange and will have to return it to you (at your expense).

    We must receive your returned item(s) before February 15th, 2012. If we receive your item after February 15th, 2012, or if you didn't use our prepaid label, we may refuse the return and ship it back to you at your expense (so don't forget that label!)

    Also, any 'Free Gifts' we may have sent you with your purchase – we'll need those back too -- if you'd like a refund for your item. If the product is shipped to us without the Free Gift, then we won't be able to issue you a refund.

    Now let's say you received a damaged item, an item you didn't order or the wrong item, we'll a. first apologize profusely and then b. exchange it free of charge, or refund the full cost of the merchandise and shipping charges. Again, not that we don't trust you, but we'll need to inspect the item upon receipt. If it is indeed an error or a defective product, your refund or exchange will be on its way shortly. However, if the product is found to not be defective, shipping fees will apply and/or a partial refund may be issued.

    Bridal and engagement rings that come with an IGI® or GIA® Appraisal Certificate must be returned with the certificate. If the certificate is not returned with the bridal or engagement ring, your refund will be reduced by the amount of the replacement cost (usually around $100, sometimes more). If you don't have the certificate, let us know that when you call so we can quote you the exact price for the replacement.

    Non-Returnable Items

    We have a great refund and exchange policy. However, some things we just can't take back:

    * Items which have been abused or modified
    * Special orders made to customer specifications
    * Products modified as per customer requests
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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