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ToysDiva Seller Profile 516-610-0869 Email This Seller See all products from ToysDiva
ToysDiva takes great pride in bringing our customers the best video games, anime, toys, and Asian goods online shopping experience. We work directly with top U.S. distributors to bring you the greatest deals.
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Standard Return Policy
* All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting ToysDiva Customer Service through our contact from at: http://www.ToysDiva.com/index.php/contacts/. When you ask for a RMA number, please specify that your order comes from NewEgg Marketplace.
* Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:
o Any product not purchased from ToysDiva
o Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number
o Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product
o Any product from which the UPC code has been removed from its packaging
o Any product that exhibits physical damage
o Any product for which you have submitted a mail-in rebate
o Any product(s) that has been opened (taken out of its plastic wrap).
* Return for refund within: 30 days
* Return for replacement within: 30 days
* Restocking Fee: Yes
Items covered by this policy must be returned to ToysDiva within 30 days of the invoice date for this policy to apply. “Return” means receipt of the product by ToysDiva, and not the mere issuance of an RMA.
Occasionally, there were a small numbers of buyers who sent us back supposedly defective products, when the products were actually not defective. It turned out that those buyers had a defective system. One of the well-known problems involves a Playstation 2 (PS2) system with a burnt-out or scratched lens. Under such system, colored bottom discs (especially dark colors like blue or black) may be unplayable, even though the system can play non-colored bottom discs without any problems. In such rare cases, we cannot exchange the game because the game is not defective and we will not be able to get a credit from the manufacturer.
We usually do not refund or exchange for non-defective product (ex, you ordered a wrong product, or your children ordered a product without your permission.) but we can evaluate the situation in a case-by-case manner (ex, we sent you the wrong game.) In such cases, the customer must contact us within 30 days from the date of purchase. The product must be unopened, and must ship back to us after receiving a RMA number. If it's not caused by our mistakes, we will refund only the product's purchased price, and a 15% re-stocking fee ($5.00 minimum) will be charged to cover our cost.
If a customer receives an incorrect item due to our fault, the customer must contact us within 30 days from the date of purchase to receive a RMA number from us. Once we receive the incorrect item, we will ship out the correct item immediately. A full refund (no re-stocking fee will be charged) can also be sought if the customer chooses not to exchange for the correct item. We will reimburse the customer for return shipping costs at USPS First Class shipping rate.
All our products are brand new, except when stated explicitly, therefore they carry full manufacturer warranty. If you open your product and there are missing materials or malfunction items, your product will be covered by the manufacturer warranty, please contact the manufacturer directly.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.