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Seller#: 0UH8ISD1TROLWGA1C

Superjeweler Seller Profile 877-888-0175 Email This SellerEmail This Seller  See all products from Superjeweler See all products from Superjeweler

THANKS FOR SHOPPING WITH SUPERJEWELER ON NEWEGG!

WE LOVE OUR CUSTOMERS!! CALL US ANY TIME TOLL FREE AT 877-888-0175

LIFETIME GUARANTEE: All purchases from SuperJeweler come with The SuperJeweler Lifetime Guarantee. Your SuperJeweler jewelry purchase includes a lifetime guarantee against the loss of side stones or damage to the jewelry's setting or center stone. It also includes a one-year replacement guarantee against the loss of your jewelry's center stone.

We love to hear from our customers! Please call us!
Toll Free (877) 888-0175

FAQ Information

-If I place an order today, how fast will it get to me?
We have over 27,000 pieces of jewelry in stock, so most items are ready to ship out on the next business day. Some pieces, especially rings, however, take longer because the Production Department needs to alter them to your specifications. We tell all of our customers to allow three days for processing time just to be safe. Once your item is finished, we ship it out, and the shipping time varies depending on the shipping method you select.

-If I place an order today, how fast will it get to me?
We have over 27,000 pieces of jewelry in stock, so most items are ready to ship out on the next business day. Some pieces, especially rings, however, take longer because the Production Department needs to alter them to your specifications. We tell all of our customers to allow three days for processing time just to be safe. Once your item is finished, we ship it out, and the shipping time varies depending on the shipping method you select.

-What is your return policy?
We have a 60 day money-back guarantee. You have 60 days from the date of shipment of your purchase to return your item for any reason and receive a full refund.
You do not have to have any reason to return an item to SuperJeweler.com. As our goal is your 100% satisfaction, you may return your purchase for any reason, or no reason at all.
Items returned to SuperJeweler.com must be returned in new, unworn condition, and must include any boxes or free gifts that accompanied the original shipment.
Upgraded shipping and insurance charges are not refundable.

- If I return my order for a refund, how long will it take to show back up in my account?
Once we receive your package at our main office, it takes approximately 5-7 business days depending on your bank or credit card company.
When you return a package, it gets sent to our Fulfillment Center and they sign for your package. Packages from our Fulfillment Center get delivered to our main office every Tuesday and Friday.

-What if I want to make a return after the 60 day money-back guarantee period?
After 60 days, you may return your item for store credit.

-I received my order and something is wrong with it. How do I return it for a
repair/refund/an exchange?
We’re very sorry that your order isn’t perfect, and we will do everything we can to fix it. If you would like to return an item for a repair/refund/an exchange, simply follow these steps:

1)
Write on a copy of your packing slip (the piece of paper that came inside your package) a brief explanation of why you are returning the item to us. Please be sure to include whether you would like a refund, an exchange, or a repair. If an item is the wrong style or size, please include the style or size that you would like.
2) Put everything that was in the original package (item, appraisal card, copy of your packing slip) back into the original packaging or into a new package.
3)
Send it to this address:
SJ*
7 West 45th Street
10th Floor
New York, NY 10036

*Instead of writing Superjeweler.com on your package, please write “SJ.” The word “jewel” may receive unwanted attention, and we want your package to arrive as safely as possible.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (32 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 8 Reviews
newegg
25%
Good Rating + 4 5 Reviews
newegg
16%
Average Rating + 3 1 Reviews
newegg
3%
Poor Rating + 2 2 Reviews
newegg
6%
Very Poor Rating + 1 16 Reviews
newegg
50%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

Filter Results     apply changes
Reviewer Seller Review
krisqo
Order Date : 5/10/2014

Rating + 4 not bad

All in all good product it was the right size ring and shipped rather fast the only reason I did not give five stars was the fact the tracking number supplied was not valid.

Did you find this review helpful? Yes No

j
Order Date : 11/28/2011

Rating + 1 Wrong item, no response

Emailed them multiple times after they sent me the completely wrong item. Got responses which only asked for order numbers (which I provided multiple times). Never was able to get a refund. Stones looked like garbage, and the metal was cheap, too.

Did you find this review helpful? Yes No

Extremely unhappy
Order Date : 11/29/2011

Rating + 1 Dropped the ball...

Super Jewelers failed to deliver the item and I contacted them and was told they would resend the item. three and a half weeks later i recieved two items within a day of one another, neither of which was the item in which I purchased. I contacted them on Dec. 27th and was promised a refund after they explained they substituted the items in place of the one I purchased without contacting me about it first. I waited almost two weeks and heard nothing from them and did not see a refund to my card. I contacted New Egg Two weeks ago and they said they would take care of it and I should have a refund within 24-48 hrs.. Well it has now been two weeks waiting on new egg and nothing I contacted them again today, to find out they have yet to contact super jewelers because they claimed they did not have all the information... So You might want to think twice before doing business with Super Jewelers or New Egg for that matter...

Did you find this review helpful? Yes No

JTMN
Order Date : 11/29/2011

Rating + 1 Very Dissatisfied!

I returned a necklace to Super Jeweler which was not as advertised and am still waiting 3 weeks later for a refund to be credited to my card. New Egg needs to drop them as a partner as it may lead to giving them a bad reputation. New Egg = 5 Stars but SJ = 0 Stars.

1 out of 1 people found this review helpful. Did you? Yes No

kentuckymike
Order Date : 11/29/2011

Rating + 1 poor shipping

Never recieved item. Contacted seller and they said they would ship a replacement. After a month, I recieved two packages from them. Neither of them the item in which I purchased. Contacted them again and was told they were no longer carrying that item and that the two items I recieved were substituted. They said they would refund my purchase. Waiting now to see if they do.

Did you find this review helpful? Yes No

thatsme63
Order Date : 11/28/2011

Rating + 1 Never Again

Never again will I use SuperJeweler. I would also caution anyone against using the "Marketplace" from NewEgg as they tend to "disown" or "disavow" any follow-up with marketplace vendors. This order took over 2 weeks to get to me, the tracking number supplied was incorrect and SuperJeweler refused to return a phone call and an e-mail.

Did you find this review helpful? Yes No

Keenan
Order Date : 11/28/2011

Rating + 1 Super nasty diamonds

Why cant I vote zero eggs? the quality of the diamonds were comparable to gum ball machine prizes

Did you find this review helpful? Yes No

Maxim718
Order Date : 11/28/2011

Rating + 1 4mm Round Sapphire Stud Earrings in Sterling Silver .60ct tw

My first feedback,I hate to give feed back ever since ,I spend a lot money on Newegg ,but this is unacceptable, I ordered the 4mm Round Sapphire studs earrings but received some junk earrings and the necklace were extremely tiny,the overall size looks like it is made for a child ,not an adult,like other said I'm not the only one ,I think the seller it was intentional,not a mistake ,I want a refund ,but not even worth my time going through the hassle trying to get a refund..... DONT BUY FROM THIS VENDOR!. I wish Newegg do something to avoid this happened again

Did you find this review helpful? Yes No

N/A
Order Date : 11/28/2011

Rating + 1

Did not ship what was ordered. I would avoid buying from them.

Did you find this review helpful? Yes No

acadiel
Order Date : 11/24/2011

Rating + 5 Fast shipping, well packed!

Great packaging, well packed, good tracking information provided.

Did you find this review helpful? Yes No

Filter Results     apply changes
Standard Return Policy
  • Return for refund within: 60 days
  • Return for replacement within: 90 days
  • Restocking Fee: No

RMA Policy
    60 days no questions asked returns.

    All returns must include a copy of the receipt sent with your order. If you do not include a copy of the receipt it will delay processing your return.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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