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Seller#: 0UH8ISD1TROLP5DC0

World At Play Games Seller Profile 423-478-6470 Email This SellerEmail This Seller  See all products from World At Play Games See all products from World At Play Games

Monday-Friday 9 AM until 3:30PM EST. 

World at Play Games (a division of Art Clem Enterprises) has been in business selling one of the widest selections of games and related merchandise on the web since 2002.

We're constantly looking for and reviewing new games so we can present them for sale to you at the best possible price. And our customers must be impressed, because we've seen steady growth for past nine years.

We hope you enjoy your shopping experience with World At Play Games. We value your business and pride ourselves on 100% Customer Satisfaction. If you're not fully satisfied please give us a call during our regular office hours of 9AM to 5PM EST at 1-888-476-GAME

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (197 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 153 Reviews
newegg
77%
Good Rating + 4 25 Reviews
newegg
13%
Average Rating + 3 5 Reviews
newegg
3%
Poor Rating + 2 2 Reviews
newegg
1%
Very Poor Rating + 1 12 Reviews
newegg
6%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 1/2/2015

Rating + 1 didn't recieve everything i was supposed to

I bought what was supposed to be 4 pounds of chessex pound-o-dice so a total of 4 bags and I only received one. I have emailed world at play several times. I have received nothing back from them and it's been almost three weeks since the first message. I'm livid about it. I have screenshots where it says what it's supposed to be . I have the box and the bag of dice, the bag is un opened And I have all the paperd too still. I'm not happy this considered false advertisement....

1 out of 1 people found this review helpful. Did you? Yes No

Hex
Order Date : 12/20/2014

Rating + 1 Abysmal

Have to be quick due to limit. Order made before Christmas for present. Good prices, arrives and surprise one of the items is completely different. Looking through reviews this is nothing new for this seller and they always say it is Newegg's fault. Do you know how much of a pain it is to do a return? Especially to tell a kid that "Sorry remember those pictures we showed you on christmas and that you have been following tracking for and opened the box for, I will have to try and return this for something that they probably do not even stock" because they can not even check their own listings. I did try and email this seller, and have not heard one thing. I contacted Newegg because I will be honest every third party seller I have dealt with on NE has completely sucked and given me issues and they are giving me a run around also. I tried to wait and eventually had to let him have the third item because I could not get a response to my email from the seller. Great prices, give them that

1 out of 1 people found this review helpful. Did you? Yes No

Thomas
Order Date : 11/30/2014

Rating + 1 Will not buy from again

I tried canceling my order over 15 times over a span of three days. All the times I tried calling them they didn't pick up nor did they respond to my emails. I will never buy from them again worst customer service ive seen in a LONG time.

1 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 4/16/2014

Rating + 5 Perfect!

Everything was shipped quickly and in excellent condition. Very impressed and would order from them again.

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N/A
Order Date : 11/10/2013

Rating + 5 Excellent

Everything arrived very quickly. No issues at all. No missing pieces from the box. Perfect condition!

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n/a
Order Date : 9/14/2013

Rating + 5 great!

Fast shipping, thank you!

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N/A
Order Date : 8/30/2013

Rating + 3

Great price for the item itself but WAY too much for shipping. USPS has much better prices now, you should check them out for shipping "If it fits it ships."

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Adem
Order Date : 6/28/2013

Rating + 4 Just what you'd expect

Ordered, shipped, arrived, just like you'd expect. Packaging made sense for the item, however.... styrofoam packing peanuts seems out of date. Would prefer something I don't feel bad throwing away.

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N/A
Order Date : 6/29/2013

Rating + 5 Fast Service!

I placed my order on Sunday and recieved my items on Wednesday. The items were packed very well. No problems with my order either. I got what I wanted. I could not be happier, and will definitely buy from them again.

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N/A
Order Date : 4/20/2013

Rating + 2 Not what I ordered

It took them until a follow up email to actually ship my order. This was several days after I got a confirmation email from NewEgg. I ordered 7 miniatures from this vendor. I received 5 correct miniatures and 2 incorrect ones. The Anima:Tactics figures for Maria and Gemini are incorrectly listed. They are actually Kagemaru and Clover respectively. Fortunately for me, I didn't already own either figure and the price I paid for all 7 miniatures were bargains. Still, I would not order from them again since I'm not sure I will receive what I order.
Seller Response:Hello,

I am sorry that you received 2 miniatures which were not what you ordered. Matches are done on newegg using the UPC code and apparently there was a problem with the two catalogue pages involved. I appreciate that you decided to keep the two miniatures. I have issued you a courtesy refund on your shipping in appreciation of your business.

Best regards


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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: No

RMA Policy
    30 DAY RETURN POLICY:

    CONDITION - Items returned must be in new and unopened condition in order to receive credit. Items purchased and then used are not returnable.
    Shipping charges are not refundable and are subject to a minimum shipping charge of $5.99.

    RETURN AUTHORIZATION - All returns require a Return Merchandise Authorization number. Please contact us by phone or email to receive your RMA # and mailing instructions before returning an item.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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