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Seller#: 0UH8ISD11U4UJJ6CA

The Pearl Outlet Seller Profile 360-673-3036 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from The Pearl Outlet See all products from The Pearl Outlet

Monday-Thursday (8am-4pm PST) Friday (7am-3pm PST) No Weekend Hours

The Pearl Outlet was started in 1998 by the Shepherd family with the vision of creating a warm and inviting, family owned business with a personal touch you won't find with most large corporations, while offering only the finest in pearl jewelry at wholesale prices. Terry Shepherd, with his extensive knowledge and background in pearls, travels to many out-of-the-way places to purchase pearls directly from the farms where they are produced. This bypasses any middlemen, bringing our customers the ultimate in quality and pricing. Crystal Shepherd manages many of the day-to-day operations of the office, often devoting her time to personally address customer requests and needs.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (385 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 297 Reviews
Good Rating + 4 64 Reviews
Average Rating + 3 8 Reviews
Poor Rating + 2 6 Reviews
Very Poor Rating + 1 10 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
kevin S.
Order Date : 4/27/2016

Rating + 4

The product was what was described. The delivery took longer than was projected. I would order from this seller in the future.

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Donald A.
Order Date : 4/24/2016

Rating + 5 Great vendor

Had minor shipping problem with very first order that was promptly resolved. Subsequent orders have been routinely flawless. Good customer service. Good prices.

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walter r.
Order Date : 4/24/2016

Rating + 5

My wife loved the pearl set ! Red is her color!

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Donald G.
Order Date : 4/24/2016

Rating + 5

Great product!

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William D.
Order Date : 4/24/2016

Rating + 5 Exactly as advertised

Fast shipping. Good order. Hilarious valuation of item (pearl necklace), but it was still a good deal.

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Michael A.
Order Date : 4/24/2016

Rating + 5 Cranberry fresh water pearls

My wife loves them, and they are good quality for the sale price.

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Order Date : 5/2/2015

Rating + 5 Gorgeous!

These pearls are beautiful and, via the tooth and fingernail test, real. The color is as stated, the variants of each pearl all in synchronicity with its counterparts. Each pearl has a lovely shape, especially in not being too oblong. This was a magnificent buy; I wish I had bought the limit.

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Order Date : 5/6/2015

Rating + 1 wrong information

Item is sold as 14k gold, but in fact is silver.
Wouldn't be an issue, but my wife has a reaction to all metals except gold. Going to have to return this now.....

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Order Date : 2/5/2015

Rating + 3

took 5 days to ship.

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Order Date : 2/2/2015

Rating + 4 report incident resolving by call center

I have order quantity of 2 necklaces , when I receive it shipment only one was include and the invoice and billing was referred to the order, but one necklace was short.
I have call their center and my chance I was by the from Newegg the same product by an other seller by color different, the both arrive at a day difference, so the weight a parcel and price of US POSTAGE, was proving they shipping was short of one necklace. their call center personal resolve without hesitation and send the same day the second necklace, base on this experience I start to have a restriction to double expansive object ,,,,,
Finally the second necklace was quality better than the first one. human error are more acceptable with a goodies

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: No

    Quality is our #1 goal. If a pearl does not meet our strict quality control standards, we will not sell it.

    Our company strives to find the finest quality pearls, always selling them to you for the lowest possible price; often up to 80% off of retail. We back all of our sales with a 100% satisfaction guarantee. If, for ANY reason, you are not completely satisfied with your purchase, we will promptly and cheerfully give you a refund*.

    We want you to be satisfied with your purchase. If you have any questions, please let us know. It is our policy to do everything we can to make our customers happy. We strive for 100% satisfaction. Your input is valuable.

    You may return an item for refund* or replacement within 30 days of the shipment date. Shipping charges are non-refundable. When you return an item, please indicate the reason for the return. You may want to insure your return; we cannot be responsible for lost or misdirected returns. If you paid for your order by credit card, a credit will be issued and will appear on your billing statement.

    *Refund Deductions:

    - We do not refund shipping charges.
    - Jewelry must be returned in its original condition and in its original presentation box.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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