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Seller#: 0UH8ISD11U4UHMA32

IBERA USA Seller Profile 877-985-5888 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from IBERA USA See all products from IBERA USA

The brand IBERA was established in 2004. Massload, the firm behind the brand has been in business manufacturing bicycle parts under contract for major American and European companies for many years.

IBERA products are available internationally through selected distributors. Our products are widely available online. We strive to offer you the best value and service possible. We guarantee to give a FULL REFUND for every unsatisfied order. We are committed to providing the highest quality products for your outdoor adventures. IBERA provides world-class service, exceptionally fast delivery and a straightforward buying experience.

We’re not only riders but we’re passionate about finding new ways to make each and every ride the best it can be. IBERA creates innovative equipment for recreational, commuting, and touring cyclists. Our products are designed and built to help riders enjoy cycling with more comfort, convenience, and some extra style. You’ll find all innovative new products with one thing in mind: making the ride, and life, the best it can be.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (33 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 25 Reviews
newegg
76%
Good Rating + 4 3 Reviews
newegg
9%
Average Rating + 3 1 Reviews
newegg
3%
Poor Rating + 2 1 Reviews
newegg
3%
Very Poor Rating + 1 3 Reviews
newegg
9%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
motopat
Order Date : 3/15/2014

Rating + 5 Quick and accurate

Overall this is a great product, half the price of comparable items when purchased on sale for $9.99.
After receiving the first and seeing the quality, I immediately purchased another before the sale ended.

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ANDY
Order Date : 3/17/2014

Rating + 1 Not Much More than a TOY

A TOTALLY USELESS PRODUCT, LIGHTS TINY, HOUSING TINY, VISIBILITY MAYBE 20 FT. DO NOT WASTE YOUR MONEY, MIGHT BE SUITABLE FOR A KEY CHAIN ATTACHMENT

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Bennett
Order Date : 11/29/2013

Rating + 5 Speedy

This seller shipped very quickly and I got exactly what I wanted for a good price.

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Indianadan
Order Date : 2/24/2013

Rating + 5 Panniers

An excellent product, shipped promptly and works for my purposes. I had purchased the rack and one pannier a while ago and this purchase completes the set. There are several pockets and the material is adequately heavy. Better still there are reflectors for those early morning excursions before the sun is up. A very excellent price for a great product.

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Patrick
Order Date : 6/25/2012

Rating + 5 Product shipped quickly

Impressed how quickly product arrived. Thanks

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Disappointed Down S.
Order Date : 12/29/2011

Rating + 1 You get what you pay for, save your money.

The cheesy plastic pivot/platform (where the bike rests on the stand) broke the first time I placed my bicycle on it.
Seller Response:Dear Sir,

we would be able to give you a new replacemnt or give you a full refund. Could you hep us to remove poor feed back? Thanks

Have a nice day

IBERAUSA
877-985-5888


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Wei-Lin
Order Date : 12/6/2011

Rating + 5 The Best Experience

Highly recommended. Speedy shipping. I called with many products questions. They were really patient with their customers and were knowledgeable with their products. I received my bag with rack yesterday. LOVE it. It is definitely a great shopping experience on NewEgg.

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khertzog
Order Date : 9/15/2011

Rating + 5 IBERA USA

Ordered the Bicycle Clip-on Handlebar Pak IB-HB1 from Ibera USA. Arrived promptly and was as described. Happy with the product and the supplier.

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b1gfoot
Order Date : 9/6/2011

Rating + 5 Works with my Droid 2

I have a bicycle app on my Droid 2 that I wanted to use when we go on bike rides and this works perfectly. Use either in Landscape or Portrait mode.

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jjbilles
Order Date : 8/25/2011

Rating + 4 very fast

order shipped same day and received it on time.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: No

RMA Policy
    To be eligible for a refund or exchange, items must be returned in the same condition that they were received, and the return must be postmarked within 30 days of receiving the shipment.

    Shipping and handling charges for returning the item are borne by the buyer.

    - Items must still be in new condition, with no signs of wear.
    - Items must be returned with all original packaging and accessories (brackets, rain covers, etc).
    - If items are missing accessories, then the cost of the missing accessories will be deducted from the buyer's refund.

    Refunds are typically processed within one week of receiving the item. The funds will be deposited back in the buyer's credit card account or PayPal account, and BikePak will send the confirmation of the refund by e-mail.

    If you have any questions regarding your shipment, we ask that you contact us directly at 877.985.5888 or by emailing ibera.bicycle@gmail.com.

    Return Address:
    BV USA / Ibera USA
    BikePak Shipping Dept
    2931 Old Higgins Rd.
    Elk Grove Village, IL 60007

    (Insure the package for your protection)

    Exchanges

    If the new item costs more, BikePak will charge for the difference in price. BikePak will refund the difference for new items that cost less.

    Quick Exchanges

    Exchanges can be expedited by placing a new order before the return is processed. After placing a new order, send the return item back to BikePak, and BikePak will process the refund once the return is received.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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