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Seller#: 0UH8ISD11U4UU325E

The Watch Locker Seller Profile 954-556-6677 Email This SellerEmail This Seller  See all products from The Watch Locker See all products from The Watch Locker

M-F 9-6 EST

The Watch Locker is staffed by watch professionals with over 40 years of combined watch industry experience. Our goal is to provide our customers with a wide variety of watches to choose from at incredible prices. We have been selling watches online for over 5 years and have great feedback from our customers.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (502 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 412 Reviews
Good Rating + 4 56 Reviews
Average Rating + 3 10 Reviews
Poor Rating + 2 4 Reviews
Very Poor Rating + 1 20 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Jill S.
Order Date : 8/12/2015

Rating + 4 Citizen Ceramic Watch Review

Was really happy with the initial purchase and speed of delivery of this watch/gift I purchased for my daughter. (Thankyou Watch Locker). She went and had it sized at a jewelry store and after 4 days, the watch broke and fell right off her wrist due to a pin that fell out of the band. Not sure if this was the jewelry store, the Watch Locker or Citizen's fault so I can't place any blame anywhere except that the Watch Locker doesn't accept returns on anything that has been worn according to their return policies which I read online. I also never called them to confirm this though either. My daughter did go back to the jewelry store and had another wristband pin inserted so all is fixed for now. We'll see if anything else goes wrong. Otherwise everything else was a positive experience so all is good.

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Misgivings from MO
Order Date : 8/10/2015

Rating + 1 Poor Communication Experience

I bought a watch from this seller. Upon receipt, I decided to return it, so I contacted the seller to request an RMA. Several days later, after having received no reply, I tried again. After a fea more days, I contaced NewEgg to report these problems. NewEgg contacted the seller, and still after several more days, I received no reply. I contacted NewEgg again, and they stated they had received a reply from the seller a few days ago, and NewEgg sent me. .pdf with instructions and RMA they received from the seller. I promtply returned the watch, which they will have received today. At no time have I received any contact from the seller at all, and I would not feel comfortable doing business with them again. As for NewEgg, I think I shall limit my business with them as well, and stick more with other Internet sellers. In all, this has been. Very unpleasant experience for me.

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Order Date : 6/9/2015

Rating + 1 No time and no response

Watch was delivered on time as a gift for me.
The watch band was to small to reach around my wrist. The date dial was not readable. Note in box said "Warranty void if band removed". The watch was not useable.
I requested a refund and RMA for the watch through
Neweggs site. It has been 5 days (4 business days) and no reply from Watch Locker. I am very disappointed that they did not even acknowledge the email request for refund. A copy of the request is available.

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Order Date : 6/16/2015

Rating + 5

Great service. Shipped quickly with no issues. Highly Recommended.

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Order Date : 5/12/2015

Rating + 1 Watch Locker **Please Help**

I ordered a citizen watch through watch locker that turned out to be not what we wanted. I followed the RMA process and after a week I have not heard anything back. I tried calling the number in other threads(954-566-6677) and that number is no longer valid.

I am hopeful that Watch Locker will see this review and respond to my RMA request to make this right. This could be a timing thing, but I am starting to be concerned that "The Watch Locker" is not a good place to do business. I will reply if they help me and get back to me.

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Order Date : 5/6/2015

Rating + 5 I live in California

The watch originally came from somewhere in Florida, so I thought it would take at least a non-business week to get here. I ordered the watch on a Thursday night(8PM) and got it by Tuesday. Probably would have gotten it on Monday, but I think a fedex plane got delayed.

P.S. My friend who lives in Salt Lake City, Utah ordered his
around the same time and got his on Saturday.

P.S.S. Some companies won't allow you to use their warranty's because The Watch Lockers are certified sellers to companies like Citizen so be weary of that. You still get a year warranty and if you want you can still pay for an extended Newegg warranty. My watch that I got was under $100 so I could care less.

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Order Date : 3/30/2015

Rating + 1 No Response

I sent a request for Return/RMA, because I didn't like the product and no response from this Seller, I sent another email and still no response after 3-4 days. I really abset and don't recommend anyone to buy from here.

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Order Date : 12/21/2014

Rating + 3 Be careful about watch warranty

Arrived in a reasonable time. Appeared to be brand new and had no damage. The storage cell was depleted and required extensive charging before the watch would operate. It is important to understand that Citizen may not honor their 5 year warranty, since the seller does not appear to be an Citizen authorized internet retailer. Hence a 2 year separate warranty is supplied, which needs to be activated. This information should be made more clear.

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Sophia A.
Order Date : 12/11/2014

Rating + 5 A+ customer service

100% satisfied customer here,
I can not do justice to the watch locker's phenomenal customer service in this comment. I had a slight problem with an order (my own fault) and they were very quick to bend over backwards to help me. Extremely fast service, very polite and helpful, product was exactly what was advertised and arrived quick. I would recommend buying from them 100 times over.

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Wikki Wikki
Order Date : 9/18/2014

Rating + 5 Best watch ever owned!!!

I absolutely love my new watch. Citizen eco-drive is the only way to go if you want a watch that needs no batteries, and newegg delivered quickly and securely. I will order from them again for sure.

Thanks newegg

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: No

RMA Policy
    At The Watch Locker we work hard to ensure our customers receive great service. If you are not completely satisfied with a purchased item you may return it within 30 days of the invoice date.

    We offer customers a full refund on returned items minus shipping charges.
    All items returned to TWL must be returned UNWORN, unaltered, in their original, unused condition, in their original boxes and with all paperwork (this includes warranties), parts and accessories to insure any credit. "New and unused" means that there are no scratches, marks, or blemishes on the item; tags and protective stickers have not been removed; there are no signs of wear on the product or the case; and the product must not have been sized or altered in any way.
RMA instructions
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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