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Seller#: 0UH8ISD1FMWLS4F30

Watch Wonder Boxes Seller Profile 2139282400 Email This SellerEmail This Seller  See all products from Watch Wonder Boxes See all products from Watch Wonder Boxes

Monday – Friday (9:00 AM – 4:00 PM PST) / No Weekend Hours

Watch Winder Boxes is committed to providing each customer with the highest standard of customer service.

The preferred and fastest method of contacting us is through email. If you need to speak with someone over the phone, please give us a call.

Phone: 213 928-2444

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (10 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 7 Reviews
Good Rating + 4 2 Reviews
Average Rating + 3 0 Reviews
Poor Rating + 2 0 Reviews
Very Poor Rating + 1 1 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 4/24/2012

Rating + 5 Single Black Automatic Watch Winder With Built in IC Timer

Works perfectly for me - especially considering the low price.

Did you find this review helpful? Yes No

Order Date : 2/28/2012

Rating + 5 Very responsive, helpful and involved

I really didn't expect such great customer service. Seller was responsive in resolving a very minor issue with QC of the product, and even called me on the weekend to ensure the best possible solution. Very nice communication through email as well. A+

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Order Date : 12/28/2011

Rating + 1 Not Happy

I'm not happy simply because I followed the orders on how to return an item and I have yet to be refund for the amount I spent minus shipping charges. I got all the emails telling the process and even telling me that I would receive the posted amount back, which I have not. Might think twice from buying anything from this seller again. The company (newegg) itself is fine, this seller I delt with not so much.

1 out of 2 people found this review helpful. Did you? Yes No

Order Date : 12/2/2011

Rating + 5 Great Seller

Item shipped fast and was packaged very well, arrived in perfect condition. My only "issue" was that the tracking number I was given did not work. Other than that my transaction was flawless!

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Order Date : 7/7/2011

Rating + 4 Good shipping, bad tracking

Very prompt shipping and notification. The only difficulty was that the UPS tracking number would not work. This was also true of an earlier purchase. On comparing the tracking number from the package received with that sent to me in an e-mail revealed that a digit was missing in the middle of the 18-digit number. Curious kind of error. But I received my shipments in good time and good shape.

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 2/6/2011

Rating + 5

arrived on time, packaged well. looks and works great.

1 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    All products returned must be in brand new, working condition, and free from any defects. We do not sell used merchandise, and therefore, you will never receive used merchandise. In the event that the merchandise is either defective or damaged en route to you, we will do our very best to replace that item to you in a very timely manner. If you do receive damaged or defective merchandise, we must be notified within 3 days of the item being delivered. This will allow us to file a claim with the shipper. Please contact us immediately clearly stating the problem (pictures would also be helpful) that you are having so that we may handle it accordingly. If we are not notified of any damage or missing items within 3 days, then the customer will be responsible for the damaged/missing item.
    In the event that you simply do not want to keep the merchandise that was shipped to you, you can return it within 30 days of receiving it. Once we receive the item, you will be credited for the amount of the item MINUS THE SHIPPING COST (the amount we paid to ship the item, not a penny more).
    Watch winders, can only be returned if they are in perfect unused condition.
    Items that were shipped with free shipping will receive a credit for the item MINUS the amount we paid for the shipping. If you would like to know what amount that is prior to ordering, please contact us in advance and we would be happy to give you this information. Also, please note that no credit will be given to items that are returned to us in used, damaged or broken condition. Items must be returned to us in the same unused condition that it was sent to you. Therefore, if your item was damaged or broken upon receipt, follow the instructions above so that we may treat the return as a defective merchandise return, rather than a standard return. NO EXCEPTIONS WILL BE MADE!
RMA instructions
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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