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Prime Scuba Seller Profile 845-341-2078 Email This Seller See all products from Prime Scuba
Welcome to Prime Scuba! At Prime Scuba, we strive to supply all our customers with everything they need for all their diving adventures. This includes dive apparel, diving supplies, equipment and accessories, to internationally recognized training. We also provide information and guides such as diving news, diving reports, diving tips, diving data, and diving advice. As a recognized leader in the diving, industry, our goals are to provide you with all the top brand names of equipment as well as expert customer service.
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
You have 30 days from the date of receipt to return the merchandise for full refund on your credit card. Then, we give another 45 days days from the date of invoice to return for store credit. Shipping fees are not refunded, Return authorization IS REQUIRED FOR ALL RETURNS! If you return it with out notifying us, it will not be processed or it may be returned to you
Water Sports Return Policy
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.