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Seller#: 0UH8ISD1FMWL10087

OpticsPlanet Seller Profile 800-504-6041 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from OpticsPlanet See all products from OpticsPlanet

Mon – Fri: 8:00AM-9:00PM CST
Sat – Sun: 9:00AM-5:00PM CST


OpticsPlanet, Inc. is one of the world's leading online retailers, operating targeted stores specializing in sport optics, tactical and military gear, binoculars, scientific products, microscopes, telescopes, rifle scopes and eyewear. We are continuously expanding our brand and product offerings to better serve our customers.
Our mission at OpticsPlanet is to provide exceptional service to our customers by offering an unrivaled selection of high quality products at great prices with the most knowledgeable staff in the industry. Offering the best optics products on the planet is where our business started, but today OpticsPlanet is so much more. With over 125,000 products from more than 800 top brands in 180+ specialty categories, our impressive selection of outdoor sporting goods, hunting and tactical apparel, and shooting accessories is unmatched by any other retailer.
Founded in 1999, OpticsPlanet, Inc. has been recognized by both Inc. Magazine and Internet Retailer Magazine as a leading E-commerce company. As one of the fastest growing retailers on the Internet, OpticsPlanet, Inc. currently employs over 200 employees in its state-of-the-art customer service and fulfillment center located just outside of Chicago in Northbrook, Illinois.
Our customers are as diverse as our product offerings. OpticsPlanet, Inc. serves individuals as well as Local Law Enforcement and U.S. Governmental agencies. Whether you are a hobbyist or a professional, our knowledgeable staff and product experts are here to assist you with your purchase. We are dedicated to providing you with the highest quality of customer service. Please let us know how we can help.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (143 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 102 Reviews
newegg
72%
Good Rating + 4 14 Reviews
newegg
10%
Average Rating + 3 5 Reviews
newegg
3%
Poor Rating + 2 2 Reviews
newegg
1%
Very Poor Rating + 1 20 Reviews
newegg
14%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Mark
Order Date : 9/17/2014

Rating + 1 sales # 213574144

The item listed in this sale was not the item I received. I'm thinking the fault lies with newegg.com OpticsPlanet doesn't even sell the item listed in the sale. It has been awhile since the transaction, but the price listed for the item was way too low - about $95 for an item that sells for about $350! I thought maybe it was a close out and ordered the item just in case. After placing the order, the item could not be found at the link I ordered it from. It could only be found at a direct link from the notification e-mail I received. Someone who updates your web listing botched it. Fortunately, OpticsPlanet was kind to allow me to return the wrong item with return shipping paid.

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Anthony
Order Date : 6/27/2014

Rating + 5 Silence is golden

overall good seller. nothing to really complain about just wish the order shipped quicker.

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Tyson
Order Date : 8/22/2014

Rating + 1 Scratched eye piece - sold without disclosure

Bought an open box spotting scope eyepiece for $535.00, normal retail ~$750.00. The item description stated it had been reconditioned by the manufacturer. Everything was fine with the epurchase and shipping time until I opened the box and saw the exit pupil lens had several significant and deep scratches. The exterior was heavily worn and the painted numbers and text faded. I would have been fine with the (greater than expected) wear to the body but the eyepiece lens being deeply etched was unacceptable. If there had been any disclosure to the fact the most critical component of a spotting scope was compromised the item could not have been sold without having been repaired by the manufacture. I immediately returned the item the next day. I have now been waiting 3 weeks without any reply from Optics Planet for my refund. Fingers crossed.

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Ian
Order Date : 4/4/2014

Rating + 4 Fast delivery, no BOS (Cold Steel Recon 1 folder)

Fast delivery, well packaged. No bill of sale or paperwork of any kind included, however. Probably a minor thing these days.

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SnipeBT2
Order Date : 3/22/2014

Rating + 5 Very pleased

I chose this product based on my needs and research of its features. I'm very pleased with its quality/build and expect to have them many years. Billing and delivery went well despite my concerns with product coming from a third party seller. I would buy from this selller again.

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bfordyoung
Order Date : 2/23/2014

Rating + 5 Optics Planet

Good products, prices, and customer service. Recommended to anyone

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N/A
Order Date : 1/8/2014

Rating + 1 Not What I Ordered

I ordered a simple LED flashlight that runs on AA's. Got a call a few days later telling me that wasn't in stock. I was offered a different light, didn't have a chance to actually see the specs. A week later I get some high powered, hot as hell light that runs on batteries I've never heard of. Not impressed.

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theELVISCERATOR
Order Date : 11/28/2013

Rating + 4 Changed Review

I am changing to 4 stars product arrived in great shape.
The tracking number they gave me was UPS, and the link took me to Fed EX, where it didn't work, of course.
I emailed them but no response. hence the 1 star ding.

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kmoomoo2
Order Date : 10/23/2013

Rating + 3 Clay Launcher...

The launcher is a great buy for the money. It works well and rarely breaks a bird. The unit itself takes a little tinkering with to figure out how to properly set it up and adjust it. The instructions that come with it SUCK! I actually went by the photos on the box to assemble it as the instructions were written by a mentally challenged Serbian after his first English lesson. Or so it would seem. Anyway, that was not a deal breaker because the unit does work and well at that. The only other negative would be Optics Planet due to their packaging. The box it was packed in was nearly destroyed (full of hole, tears, etc.) upon arrival. This wasn't due to the shipping company it was due to Optic Planet not putting any packing material in the HUGE box they shipped the launcher in. They simply stuck the manufacturers box inside an over-sized, THIN cardboard box and shipped away! If you can get by the cr*ppy packing and urine poor instructions you will be pleased with the end result.

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dave
Order Date : 10/6/2013

Rating + 1 Never shipped my Telescope!

I only gave 1 egg because that I couldn't give 0. I ordered a telescope from them and they never shipped it. They just issued a refund without even consulting me.

0 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 0.00%

RMA Policy
    We want your experience with us to be easy and hassle-free If for any reason you are not completely satisfied with your purchase, you can return most items within 30 days of receipt for an exchange or refund. Please note that all returns require an Return Merchandise Authorization (RMA) number, which can be easily obtained online.

    You can return the purchased items within this time period for an exchange or full refund (less shipping charges) subject to Return Conditions. Items must be returned in NEW (unopened, unused, untested, and resalable) condition, in the original manufacturer packaging, with all the original contents included. There is no restocking fee for returns of items meeting the above mentioned conditions providing they are returned within the Holiday Extended time period and they do not fall into Return Policy Exceptions category. Please be advised that we do reserve the right to charge a restocking fee of up to 15% under certain circumstances. For your protection, items must be returned shipping prepaid, insured for the full value, and safely wrapped to prevent shipping damage. All charges related to the return of items to OpticsPlanet, Inc. are the responsibility of the customer. If your order was damaged in transit, we will be glad to offer you a replacement or a refund in the form of the original payment method. Please note, in case of shipping damage, an insurance claim has to be finalized by the carrier before we are able to issue compensation or product replacement. We recommend you to inspect the merchandise immediately upon delivery before the carrier leaves. If you detect visible physical damage or missing items, refuse the package. If you accepted the package, contact us immediately within 3 business days if damage has been detected. Items with manufacturing defects must be sent directly to the specific manufacturer in accordance with the Warranty terms. We are always striving to make the Return and Exchange process as easy and hassle-free for you as possible. Our Return and Exchange Process is very simple, for more information check out our Return and Exchange Instructions. Please see our detailed Return Policy for more information.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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