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Seller#: 0UH8ISD1FMWLVT890

Virtual Exchanges Seller Profile 919-341-0860 Email This SellerEmail This Seller  See all products from Virtual Exchanges See all products from Virtual Exchanges

Virtual Exchanges, inc. is an online retailer specializing in designer fashions at discount prices.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (85 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 49 Reviews
newegg
58%
Good Rating + 4 14 Reviews
newegg
16%
Average Rating + 3 4 Reviews
newegg
5%
Poor Rating + 2 5 Reviews
newegg
6%
Very Poor Rating + 1 13 Reviews
newegg
15%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
strokr383
Order Date : 8/25/2014

Rating + 2 no responder

never again. tracking numbers incorrect

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Nick
Order Date : 8/8/2014

Rating + 1 Not what I ordered

not only did I recieve a different product, when i tried to request an RMA, I recieved no response!

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hyperpiper
Order Date : 8/4/2014

Rating + 1 no problem with end reseller. HUGE problem with Newegg support

i have bought a lot from newegg over the years. the only problem i ever had was with rebates, which i attributed to a 3rd party out of neweggs control. This however has been my first experience with neweggflash and I can say I will never use it again, and my never purchase from newegg again period. i have been trying for a month now to return an item that i only purchased because it had no restocking fee, so i thought there would be no harm done if it didnt fit. unlike the normal returns process, i have been bounced around by online chat threads and have received 0% response rate from any customer service email ( virtualexchanges or newegg). After reaching out 5 times to newegg, i finally have a rma slip, which will expire in 7 days now, and cannot get anybody to issue me the postage that typically comes with rma. I never thought I'd say that newegg was bad with returns, but it's come a long way from what i knew

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noflyzone
Order Date : 7/26/2014

Rating + 2

listed item was Kenneth Cole aviator sunglasses.
too small for me. curved end of ear pieces sit on top
middle of my ear and lenses were not large enough
to qualify as aviator. may be great for smaller framed
person. refund was slow,

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Reebokalone2001
Order Date : 6/22/2014

Rating + 2 Seller never replied me.

I ordered two pair of sun glasses from the seller - one Timberland & one Kenneth Cole. Shipping was pretty fast and the wrap was decent. However, I found out that the frame are too narrow for me. I sent seller a return inquiry asking for the policy of returning right away. Now it just like a lead balloon, I never heard back from this seller for more than 2 weeks.

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Buffalo0ne
Order Date : 6/22/2014

Rating + 1 Kenneth Cole Reaction KC1069 O753 Aviator Sunglasses - Gunmetal

Kenneth Cole Reaction KC1069 O753 Aviator Sunglasses - Gunmetal
Item was shipped quickly, but was obviously a factory reject, gunmetal frame is corroded and has many spots with no finish. Very poor quality control, would not buy again ever, and would not recommend

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Russ
Order Date : 5/25/2014

Rating + 1 Poor Customer Service

There was an error processing my order in which it was duplicated giving me two separate, identical orders. I contacted Newegg customer service and they informed me that they could not cancel either and emailed Virtual Exchanges on my behalf. No reply after 3 business days. I contacted Newegg again as I don't have a way of contacting Virtual Exchanges and Newegg said there was nothing they could do and sent Virtual Exchanges another email asking them to assist with return as the Item(s) were now shipped. It has been a month and still no contact from Virtual Exchanges. Beware of buying from a 3rd party on Newegg's site.

Newegg, in my opinion, while trying to compete with Amrrzon by partnering with other online stores to sell more things has shot themselves in the foot. Newegg is not responsible to act for me and yet it is sold through their site. I used to shop here solely beacause I knew I would be taken care of if a mistake was made. NO MORE

1 out of 1 people found this review helpful. Did you? Yes No

Tricia J
Order Date : 12/3/2013

Rating + 5 Working Dawgs

Great seller that shipped what i ordered very quickly would recommend this seller to friends and family and others..

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ddean
Order Date : 7/16/2013

Rating + 1 Good if you don't have to return shoes that run too small.

Nice shoes. Fast delivery. But, the sizes run small, get a half larger. Also, they don't respond to an rma request. Not sure what to do, still trying to get an rma and it's been a week.

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Amarony
Order Date : 5/27/2013

Rating + 1 Won't RMA

I've made three attempts to get an RMA from this seller due to a product I bought being freakishly ill-sized. They refuse to respond.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 0.00%

RMA Policy
    Return shipping costs are the buyer's responsibility. Virtual Exchanges will not be able to reimburse any return shipping costs or provide a return shipping label. Virtual Exchanges will only provide a return shipping label if there was an error made in the processing of the order. (Ex. Order was placed for a size 9 shoe, but a size 6 shoe was processed and shipped).
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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