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Seller#: 0UH8ISD1FMWLVT890

Virtual Exchanges Seller Profile 919-341-0860 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from Virtual Exchanges See all products from Virtual Exchanges

Virtual Exchanges, inc. was a family owned and run company- then it took off!

We are still family owned, but our workforce has multiplied due to our growing group of customers.

We at Virtual Exchanges are grateful for our success, and would like to thank our customers for your continued patronization.

We look forward to serving you.

Please let us know if you are in need of assistance. We'd like to make your 'virtual exchange' as efficient and pleasant as possible.

Very sincerely,

The Virtual Exchanges family
2111 Harrod Street
Raleigh, NC 27604

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (149 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 85 Reviews
Good Rating + 4 26 Reviews
Average Rating + 3 7 Reviews
Poor Rating + 2 7 Reviews
Very Poor Rating + 1 24 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Brock F.
Order Date : 11/27/2015

Rating + 1 Very Poor

I ordered a size 13, got a size 13, and the shoes were very nice. However it turns out I need a size 12. My receipt from Newegg showed an direct email address to them for any issues/returns. I emailed them, stating I had a Newegg order, gave order # and all the details. The promptly replied saying they couldn't find my order #. I replied back, repeating that this was a Newegg order, and letting them know I was instructed to contact them directly. They replied back, informing me that actually I had managed to contact them directly instead of Newegg. I swear they aren't reading a single word I wrote to them.

Now I'm over a week into the process of going through Newegg without a peep of a reply. I've tried the "Product Information" option to try to exchange them, and I've tried to "Return/RMO" option to exchange them, both getting nothing back from them.

I feel I will get nowhere.

UPDATE: Two months later I am wearing two pairs of socks, this company is worthless.

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Mike H
Order Date : 7/19/2015

Rating + 5 Vision Street Wear shoes

Super fast shipping arrived before promised date.

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Order Date : 7/5/2015

Rating + 1 Poor description, NO response

glasses not as described, never responded to RMA requests

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Order Date : 6/23/2014

Rating + 5 Smooth transaction

Sunglasses arrived promptly,well packed and I'm very happy with purchase.Will buy from Virtual Exchanges again.

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Order Date : 8/24/2014

Rating + 1 Terrible Customer Service

Rep was very rude on phone and would not allow any explanation of situation or help figure out best way to handle mix up.

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Order Date : 1/11/2015

Rating + 1 Service non-existent

Sunglasses broke after a few normal uses. Tried to get replacement or refund and this company "Virtual Exchanges" never replied. Service is apparently non-existent. Sunglasses are trash now. I love Newegg but will never buy from this company again.

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Order Date : 11/3/2014

Rating + 1 Awful Customer Service

Emailed them numerous times to return an item and never heard back. I even tried emailing newegg directly and received no response. It's been months and have yet to hear back from either of them. I thought I was getting a good deal on a pair of shoes, but I guess you get what you pay for. I would stay away from this seller.

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Order Date : 1/11/2015

Rating + 1 Beware!

Seller shipped sunglasses with a cracked lense, emailed about it 3xs. No response! Think twice

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Order Date : 1/11/2015

Rating + 1 Denied my cancellation request

I placed this order by accident and requested it be cancelled by contacting both the seller and Newegg live chat. I did this within five minutes of placing the order. The seller never responded and Newegg live chat did what they could by contacting the seller.

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Order Date : 8/25/2014

Rating + 2 no responder

never again. tracking numbers incorrect

1 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: No

    We are proud to offer a 30-day return/exchange policy. Your purchase(s) must maintain their original appearance and packaging to qualify for this policy. Items returned within the first 30 days of the purchase date are eligible for full refund (less outgoing /return shipping costs)

    All items returned after 30 days of purchase will not receive a refund or exchange and will become
    the sole property of Virtual Exchanges Inc. No exceptions.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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