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Macdaddy Music Seller Profile 218-260-4176 Email This Seller See all products from Macdaddy Music
Monday-Friday 7:30am to 5:00pm (CST) - no weekend hours.
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
- We do not accept returns for international sales. If we mistakenly ship the wrong product or a product arrives damaged, we will work with the buyer to fairly resolve the situation.
- After 60 days products may be returned for store credit (with all original packaging materials and accessories and in full working, like new condition). Returns NOT in 100% like new condition are subject to a 15% restocking fee. Returns will not be accepted under any circumstances after 1 year.
- Pickups that have been installed cannot be returned with the exception of Seymour Duncan pickups. Seymour Duncan pickups can be exchanged even after being installed within 21 days from the date of purchase. Please email or call (218.260.4176) for details. If a pickup that has been installed has a problem please contact us or the manufacturer to pursue a warranty return/repair with the manufacturer.
- Certain other items also cannot be returned due to health concerns. For example the Rocktron Banshee, Banshee 2, Heil Talk Box, Danelectro Talk Box, etc.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.