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Seller#: 0UH8ISD1FMWL92109

eBags Seller Profile 800-820-6126 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from eBags See all products from eBags

eBags is one of the leading online bag retailers in the world. Our unparalleled selection, price guarantee, candid product reviews and exceptional customer service add up to an A+ shopping experience.

Since March of 1999, eBags has been the world's largest online retailer of bags & accessories for all lifestyles; from backpacks and carry-ons to computer cases and handbags. With Hundreds of best-selling brands and thousands of styles, eBags lets you find your perfect bag quickly and easily. Shop Over 500 Brands at Up to 80% Off. No matter what you do in life, we've got your bag!

At eBags, we're committed to providing each customer with superior service with our unparalleled selection, price guarantee, candid product reviews and exceptional customer service. From personal assistance to convenient and real-time order tracking, eBags' customer service representatives are focused on customer satisfaction.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (271 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 192 Reviews
newegg
71%
Good Rating + 4 41 Reviews
newegg
15%
Average Rating + 3 11 Reviews
newegg
4%
Poor Rating + 2 5 Reviews
newegg
2%
Very Poor Rating + 1 22 Reviews
newegg
8%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
MacMaine
Order Date : 5/26/2014

Rating + 5 Excellent

These bags are great, very durable, lightweight and actual size is slightly larger than advertised.

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matt
Order Date : 4/19/2014

Rating + 1 can't be returned

Can't return their bags.

Their support phone number 800-820-6128 is a survey

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Ethan
Order Date : 10/24/2013

Rating + 4 Great Product

Fast Shipment and item as described.

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Mike
Order Date : 12/21/2013

Rating + 1 eBags …. SlowBags

purchased the item on the 21st… arriving on the 3rd … standard shipping 5-7 days .. and by the time you get it is 2 weeks already..

0 out of 2 people found this review helpful. Did you? Yes No

jjmitch
Order Date : 10/22/2013

Rating + 1 Bad Seller with Bad Communication

I waited a week for my backpack and then they issued me an RMA. They couldnt tell me that the backpack was unavailable the day that I ordered it. Terrible Seller I will take my business to someone who can communicate more

1 out of 1 people found this review helpful. Did you? Yes No

Darrell
Order Date : 6/7/2013

Rating + 5

I was not in a good mood, because I had just found out that one item I bought at the same time was not what I was expecting, so I wasn't paying attention.
This seller was excelent. I ordered my laptop bag onFriday, and recieved it tuesday. The bag itself was exactly what expected. I would buy from them again.

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A. Watters
Order Date : 6/5/2013

Rating + 1 Ugh!

At this point, if I could give a zero, I would. I wanted to get my husband a U of M bag for Father's Day from the kids. I ordered it in what seemed to be plenty of time, June 5th. The shipping time said 5-7 business days, which should have taken me (at max time) to Friday. It's now Saturday, and I have nothing. I emailed them twice to ask about the status of my product, since it took days to even get an update from Order Verification - and they said that it was scheduled to be delivered on the 14th (in the only response I got from them), which was yesterday. The tracking number I was given has never been entered into the shipping company's information. Where is my bag? Did they ever send it? Am I out a lot of money? And now no father's day gift for my husband. This is unacceptable, and extremely disappointing.

1 out of 5 people found this review helpful. Did you? Yes No

N/A
Order Date : 5/20/2013

Rating + 2 Disappointing

Received product in a timely manner. However, the item received was not the color that was ordered. Company's response to an RMA was quick and they provided a return shipping label. But instead of sending the correct color, as requested, they simply issued a refund with a statement of "No longer needed" as a reason for the return.

Well, I do still 'need' the item I ordered. Guess I'll look elsewhere.

0 out of 3 people found this review helpful. Did you? Yes No

Dee
Order Date : 4/8/2013

Rating + 5 Great Handbag!

I just love this handbag. Great seller, fast delivery. I have ordered more than one.

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GregoryG
Order Date : 3/17/2013

Rating + 5 Samsonite laptop bag

Newegg is the Best! Great prices & service!
Bag came within days of ordering. Ordering online is the best b/c the products arrive brand new in the box, perfect condition. Staples had this exact bag for $25 more/-!
Thanks Newegg! :))

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Standard Return Policy
  • Return for refund within: 60 days
  • Return for replacement within: 60 days
  • Restocking Fee: 0.00%

RMA Policy
    We unconditionally guarantee all unused or defective merchandise for 60 days from the receipt of shipment. If you are not completely satisfied with your eBags purchase you may return any unused or defective merchandise FREE, for a prompt refund or exchange.

    If you have purchased an eBags branded item, we unconditionally guarantee your complete satisfaction for as long as you own the bag*. If you are not completely satisfied with your eBags product at any time, we will happily make it right. Exchange, Return, Whatever it takes. You have our promise.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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