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GlobalPets Seller Profile 800-779-8739 Email This Seller See all products from GlobalPets
Monday – Friday from 9am – 4pm Eastern Time, no Weekend Hours.
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
PetSafe, Innotek and SportDog:
0-30 Days - 20% Restocking Fee
Animal Stuff - 15%
K & H Pet Beds - 5 Days 15%
Doggie Dooley - 30 Days 20%
Dynamic Accents - 30 Days 15%
Snoozer - 30 Days 10%
Solvit - 30 Days 12%
Merry Pet Products - 20% (Returns are allowed only for damaged items or if an incorrect item is shipped. No returns will be accepted without prior written authorization from Merry Products. All returns must be freight prepaid and are subject to 20% restocking charge. Please ensue that complete product information (images, measurements, etc) accompanies our items. Merry does not accept returns for personal preferences, IE: wrong size, color, etc.)
Richell Pet Gates - 30 Days 20%
PetsStop - 30 Days 15%
Cardinal Pet Gates
0-30 Days - 15% Restocking Fee
PetZen - Dog Tread - 30 Days 15%
Big Shrimpy Dog Beds (Must be in Original Condition. “Original condition” means that the item still has the hang tags attached and does not show any sign of use or damage by pets, including pet hair or any other sign of wear, use, or washing. Big Shrimpy reserves the right to make the final decision about whether a returned item is in its original condition.)
0-30 Days - 25% Restocking Fee
Prevue Pet Products - 30 Days 20% (Must be unused and in original packaging)
A&E Cages - 30 Days 15%
GoPet Treadmills & TreadWheels - 30% Restocking Fee
West Paw Design - 30 Days 10% with RMA / 25% without RMA
Pet Gear - 30% New, unused items only. Returns must be within 30 days
DogPacer Treadmills - 30 Days 15% Restocking Fee
Pet Clothing (Jerseys, Costumes Etc). - No Refunds or Exchanges unless item is defective. Must be within 30 days.
All items not listed above are subject to a 15% restocking fee.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.