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Seller#: 0UH8ISD1C3BQGQC31

Tool District Seller Profile 888-710-8665 Email This SellerEmail This Seller  See all products from Tool District See all products from Tool District

Hours of operation 9am-6pm EST M-F. Please leave a voicemail if you call after or before our hours of operation.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (168 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 108 Reviews
newegg
64%
Good Rating + 4 18 Reviews
newegg
11%
Average Rating + 3 9 Reviews
newegg
5%
Poor Rating + 2 8 Reviews
newegg
5%
Very Poor Rating + 1 25 Reviews
newegg
15%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Unhappy customer
Order Date : 5/10/2014

Rating + 1 Did not get my order

Description of problem would probably violate review guideline not to criticise Newegg. Probably will not do business with Newegg again.

Did you find this review helpful? Yes No

Bri
Order Date : 1/27/2014

Rating + 5 Ty

Got my gas furnace in 3 days! and we luv it :)

Did you find this review helpful? Yes No

trdt
Order Date : 1/11/2014

Rating + 5 Very good

Fast shipping and product was exactly as described.

Did you find this review helpful? Yes No

LF
Order Date : 10/26/2013

Rating + 1 Bad Seller

Do not buy from this seller. I ordered a heater that arrived broken. The internal fan hanging loosely within the heater. The fan will not turn, and therefore the heater instantly overheats. The seller will not reply to my return requests through newegg.
Seller Response:Hello we apologize our office is closed on Sundays, the order was refunded within 24 hrs of your email please keep the item at no charge.

Did you find this review helpful? Yes No

GTom
Order Date : 6/11/2013

Rating + 2 Garrity Flashlight order

They did not deliver the flashlight I ordered; they shipped a totally different one with no advance notice or explanation.

It turns out they do not sell the item listed on the newegg site. They were very good about it and readily offered to refund the purchase price without return of the shipped item.

Did you find this review helpful? Yes No

Jayman
Order Date : 6/9/2013

Rating + 1 Recieved the wrong item

Order a 500G Garrity Tuff light as pictured, but got a Rayovac instead.

Did you find this review helpful? Yes No

SunshineRanch
Order Date : 12/26/2012

Rating + 2 Garrity LED 3 "AAA" Flashlight.

Quick delivery... but what I received was 4 Rayovac LED flashlights, not 4 Garrity LED 3 "AAA" flashlights as ordered. I'm not sure why the substitution, and there was no documentation or acknowledgement of the substitution in the box with the order. I would prefer the Garrity flashlights - are they still available?

Did you find this review helpful? Yes No

Al
Order Date : 12/27/2012

Rating + 5 excellent

excellent

1 out of 1 people found this review helpful. Did you? Yes No

Crutch
Order Date : 11/11/2012

Rating + 1 Tool District stinks

I ordered the Eco-Heater Wall-Mounted Ceramic Convection Heater through the Newegg Marketplace from a company called Tool District almost 3 weeks ago. The heater has never shipped. I have had no contact with Tool District during that time. I have called and left VMs and just emailed them a few minutes ago. Do not buy anything from Tool District. I just hope I can get my $95 back.
Seller Response:Hello I apologize the item was damaged in transit we overnighted another shipment. Customer received the item as stated in email.

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unsatisfied
Order Date : 10/30/2012

Rating + 1 Don't order from this Company

They shipped the wrong vacuum to me but since I really needed one, I had to make the wrong one work. Another problem was the vacuum shipped cost about $10 less than the one ordered but I was charged for the more expensive one.

1 out of 2 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 5.00%

RMA Policy
    Items Must be in sellable Condition, returns take up to 7 days to process to see a credit.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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