Skip to: |

Newegg.com - A great place to buy computers, computer parts, electronics, software, accessories, and DVDs online. With great prices, fast shipping, and top-rated customer service - once you know, you Newegg.

If you are reading this message, Please click this link to reload this page.(Do not use your browser's "Refresh" button). Please email us if you're running the latest version of your browser and you still see this message.

Newegg.com - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

  • Wish List
  • Feedback
  • Help
Search all
Search
Home
Home > 
Review Center > 
Seller#: 0UH8ISD1C3BQ574F1

Factory Authorized Outlet Seller Profile 800-629-3325 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from Factory Authorized Outlet See all products from Factory Authorized Outlet

Monday – Friday  ( 8:00am – 5:00pm PST) No Weekend Hours

Factory Authorized Outlet (FAO) began as a small company with a big mission: Provide Shoppers the Best Products at the Best Prices. FAO is proud to offer top products at competitive prices. Shopping should be a simple and enjoyable process and that is what FAO aims to do. By offering 24 hour service and placing customer satisfaction as the highest priority, FAO is now a premier seller Nationwide and is able to maximize it's logistics and shipping process to exceed customer expectations. FAO stocks most of the items it sells in it's 80,000 Sq. Ft Warehouse however it also utilizes shipping directly from the Manufacturers warehouse in order to minimize transit times. All items that are sold by FAO carry the full manufacturers warranty and a 30 day satisfaction guarantee.

Rest assured, that when you buy from Factory Authorized Outlet you are getting:

* Top quality products at competitive prices.
* Pre & Post Sale Support - Buy with Confidence
* Full Manufacturer's Warranty - Standard with every product we sell.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (184 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 123 Reviews
newegg
66%
Good Rating + 4 25 Reviews
newegg
14%
Average Rating + 3 5 Reviews
newegg
3%
Poor Rating + 2 8 Reviews
newegg
4%
Very Poor Rating + 1 23 Reviews
newegg
13%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

Filter Results     apply changes
Reviewer Seller Review
Kevin
Order Date : 6/17/2015

Rating + 1 Worst Company Ever!

I ordered from them because I thought I would receive great service from a NewEgg third-party merchant. However, my order was updated with the WRONG tracking number. Now I'm on the THIRD week trying to get a hold of them and neither NewEgg nor Factory Authorized Outlet will respond to my inquiries. NewEgg just sends out an email. They have my payment of THREE HUNDRED dollars. The tracking information is for an order out in Virginia while I reside in California. Never will I order from NewEgg or this third-party vendor again!

Did you find this review helpful? Yes No

Stephen
Order Date : 4/26/2015

Rating + 5 Excellent Service

Caster damaged in shipment (50lbs of steel with half-inch Styrofoam-manufacturer's packaging), called, no fuss, they promptly shipped replacement. Very pleased with Factory Authorized Outlet. Price and delivery time were good, too.

Did you find this review helpful? Yes No

Mike
Order Date : 2/26/2014

Rating + 5 Great

I got this in 3 days and it has been great, my son in law had to borrow it for a week and love it. It was quiet running and he love to be able to run on Propane gas and ran over 20 hrs per tank(20lb).

Did you find this review helpful? Yes No

Alex
Order Date : 11/18/2014

Rating + 5 Exactly what I expected

Thank you!

Did you find this review helpful? Yes No

Pat
Order Date : 10/12/2014

Rating + 5 Great heater

After RMA, since the the first heater can't meet set point, the second one works perfectly. FAO phone help desk is helpful and Melissa , their Claims Analyst did the rest. Thanks.

Did you find this review helpful? Yes No

N/A
Order Date : 7/18/2014

Rating + 1 Poor Customer Service

Order and no response, had to get my credit card refunded.

Did you find this review helpful? Yes No

Ben
Order Date : 8/1/2014

Rating + 5 Factory Authorized Outlet = Fast, Awesome Outlet

I love it when a marketplace seller exceeds my expectations. Superb prices, super fast shipping, to my door service without a hitch. Thank you FAO!

Did you find this review helpful? Yes No

HANGNAIL
Order Date : 4/8/2014

Rating + 5

GREAT.......

Did you find this review helpful? Yes No

N/A
Order Date : 3/11/2014

Rating + 5

got what i ordered

Did you find this review helpful? Yes No

Peter Z
Order Date : 12/31/2013

Rating + 4 Problems in Extreme Cold

I bought this generator for emergency backup. (I don't intend to use it otherwise.) When I received the unit, here in Utah, the highs were in the 20's and lows around 0.
I assembled, and attempted to start it using propane. No Luck! My neighbor couldn't start it.
After several phone calls to the seller, it was determined that because the temperature was below 40 degrees the propane didn't have enough pressure to start the generator, and the tech guy suggested I use gasoline to get it started and then switch to propane. (Wrong! I don't want to use gas unless absolutely necessary.) So we carried the unit, and propane bottle, into the house. The next day I opened the patio door and backed the unit up to it (pointing the exhaust out of the house) and after a few pulls on the rope it started.
My plan now is to store the unit (no propane) in the basement to keep it warm until needed, if ever!
Tech support is good. Unit has issues in extreme cold with propane.

Did you find this review helpful? Yes No

Filter Results     apply changes
Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    General Return and Refund Policy
    Our return policy gives you 30 days from the shipping date to return any product, provided it's new, unused and in the original packaging as received or defective. We highly recommend that the buyer thoroughly inspect the purchased product before using it and also ensure the user of the product is familiar with the correct application and proper care. If an item is opened and deemed to be defective within 30 days from the shipping date return the item to Max Tool with the proper RMA number and Max Tool will replace it with an identical item or a full store credit will be issued upon approval of the return. If a refund is requested a 15% restocking charge will be accessed upon approval of the return. Return shipping is the responsibility of the buyer. We cannot accept returns for any reason after 30 days from the shipping date.

    Max Tool will only pay the return shipping costs if the return is a direct result of our error (you received an incorrect item) and re-ship the correct item at no charge.

    All "Free Shipping Offers" will be charged a normal shipping charge before a refund is issued. If the return of a product or products causes the original order to fall below the free shipping threshold the remaining items and returned items will be billed for the normal shipping charges.

    All shipping charges "ground or express" are non-refundable.

    All free gifts must be returned before a credit will be processed or Max Tool will deduct the value of the gifts from the refund.

    All manufacturers' warranties will prevail.

    Warranty shall not apply to: products which are used for a purpose other than which they were designed for or which have been altered in any way that would be detrimental to the performance or life of the product. Misapplication, misuse, negligence will revoke the warranty.

    All DuroMax generators and engines have a 30 day replacement warranty and carry a full 1 year parts warranty. Parts are no charge during the warranty period and freight charges are the responsibility of the customer. Return shipping is the responsibility of the buyer. All shipping damages must be claimed with the designated shipper. Check the unit for damage before signing the bill of lading or delivery receipt.

    All returns are subject to our approval and must be accompanied by an RMA issued by a Max Tool representative in order to be processed. All orders returned without the RMA number will be accessed a charge of $15.00.

    Refunds
    When we have received and processed your return, we will send you an email confirmation. Refunds take 5 to 7 business days to show a credit on your credit card. The credit will be for the amount of the merchandise ordered after any freight or restocking charges.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
Shop by Region: United States | Canada | China | Taiwan
VeriSign Click for the BBB Business Review of this Computers - Supplies & Parts in Whittier CAThis site protected by Trustwave's Trusted Commerce program Inc500
Policy & Agreement | Privacy Policy  © 2000-2015 Newegg Inc.  All rights reserved.
If the Adobe Reader does not appear when you click on a link for a PDF file, you can download Adobe Reader from the Adobe web site.