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Seller#: 0UH8ISD1C3BQH3391

Caddy Bay Collection Seller Profile 909-581-9116 Email This SellerEmail This Seller  See all products from Caddy Bay Collection See all products from Caddy Bay Collection

Monday – Friday (9:00 AM – 4:00 PM PST) / No Weekend Hours


Caddy Bay Collection offers a wide selection of jewelry, watch cases and other accessories such as Banda leather bands to collectors around the world with exceptional customer service.

Customer service is very important to us. We sincerely value your business and we will do our best to help you with any questions you might have. Please contact us with any questions or comments and we will respond within 1 business day.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (6 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 6 Reviews
newegg
100%
Good Rating + 4 0 Reviews
0%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 0 Reviews
0%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
John
Order Date : 1/12/2014

Rating + 5 No Problems

Arrived on time, well packaged and without a blemish.

Did you find this review helpful? Yes No

WENC
Order Date : 1/25/2012

Rating + 5 WATCH BOX

Watch box is even better in person!! Fast shipping!!! WIll buy from again!

Did you find this review helpful? Yes No

J Buckie
Order Date : 12/6/2011

Rating + 5 Excellent Experience

Super fast shipping, packed very safely. I would definitely recommend this seller.

Did you find this review helpful? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 0.00%

RMA Policy
    Please contact us at customerservice@caddybaycollection.com for a RMA number. It will be emailed to you within 24 hours as well as RMA department address. After receipt of the RMA number, you may proceed to send the item back to us. We recommend shipping methods that offer insurance and tracking information such as UPS or FedEx for record keeping. We are not responsible for lost or damaged returned items during shipping. Note: Please mark the RMA number on the outer box for faster processing. All requests will be processed after our returns department inspects and verifies the condition of the item. Shipping charges are not refundable.
    Should you have any further questions or concerns regarding our return policy, please feel free to contact us at customerservice@caddybaycollection.com.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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